Recently, BANKCOMM convened its 2026 operational work conference, emphasizing the implementation of a strategy where the head office focuses on building capabilities while business units lead the market fight. The bank aims to solidify the responsibilities of primary operational leaders, enhance resource integration, develop distinctive features tailored to local conditions for differentiated development, and fully achieve its operational and developmental targets.
On the personnel front, since the start of 2026, the appointments for the presidents of two of BANKCOMM's directly affiliated branches have been finalized, and the head office's Pacific Credit Card Center is also set to welcome a new General Manager.
On January 29, 2026, Han Dong's qualification to serve as President of BANKCOMM's Ningbo Branch was approved. He previously held the position of General Manager of the Credit Card Center.
Public information shows that Han Dong was a BANKCOMM management trainee. He formerly served as Deputy Branch Manager of the Nanjing Dachang Sub-branch and Branch Manager of the Nanjing Zhongshan North Road Sub-branch. In April 2018, he was appointed Vice President of BANKCOMM's Chongqing Branch, and from December 2021, he served as Deputy General Manager of the Pacific Credit Card Center. At the end of 2024, the former Credit Card Center General Manager, Wang Guan, was transferred to become General Manager of the Head Office's Personal Finance Department. Subsequently, Deputy General Manager Han Dong took charge of the department's work, and he was formally promoted to General Manager of the Credit Card Center in July 2025.
By the end of 2025, Han Dong was again transferred to become Party Committee Secretary of BANKCOMM's Ningbo Branch, while the former Ningbo Branch President, Song Bin, had taken up the role of President of the Zhejiang Provincial Branch.
He Bo, currently Vice President of the Zhejiang Provincial Branch, is slated to take over as General Manager of the Head Office's Credit Card Center.
He Bo previously served as Senior Manager and Deputy General Manager of the Head Office's Personal Financial Business Department. During his tenure, he led the promotion of the "BANKCOMM Pension" financial brand strategy and proposed a life-cycle covering pension financial services proposition. Since October 2022, he has served as Vice President of BANKCOMM's Zhejiang Provincial Branch. Concurrently, from 2019 to 2022, he served as a non-executive director of BANKCOMM Wealth Management.
On January 16, Yue Mengxi's qualification to serve as President of BANKCOMM's Wuxi Branch was approved. The former Wuxi Branch President, Xie Jinhai, has assumed the position of President of the Anhui Provincial Branch.
Yue Mengxi joined BANKCOMM in 2007 and has held positions in the Shanghai Head Office, Hong Kong Branch, and Beijing Management Department (Group Client Department). Her previous roles include Branch Manager of BANKCOMM's Zhongguancun Park Sub-branch and General Manager of the Beijing Branch's Financial Markets Department, as well as Deputy General Manager of the Head Office's Human Resources Department, President of the Strategic Client Department, and Deputy General Manager of the Corporate and Institutional Business Department.
As of the end of June 2025, BANKCOMM operated 38 provincial-level branches and directly affiliated branches domestically, located in 31 provincial capitals and municipalities, as well as in 7 other cities: Shenzhen, Wuxi, Ningbo, Suzhou, Qingdao, Dalian, and Xiamen.
In 2026, BANKCOMM's pace of closing credit card sub-centers has continued unabated, maintaining the transformation rhythm established previously.
On January 4, the Sichuan Financial Regulatory Bureau issued an approval agreeing to the termination of operations of the Pacific Credit Card Center's Chengdu Sub-center. According to incomplete statistics, since 2025, BANKCOMM's Pacific Credit Card Center has successively downsized 58 local sub-centers.
Regarding this, BANKCOMM Vice President Zhou Wanfu previously responded at the 2024 results presentation that this is part of the reform. The bank's credit card business model is shifting from the previous centralized direct operation to localized management by branches. This means branches will provide one-stop comprehensive financial services for local customers, integrating credit card business into local retail operations for unified management, to better meet customers' integrated comprehensive financial service needs.
The gradual "exit" of credit card sub-centers also reflects industry-wide growth encountering bottlenecks. People's Bank of China data shows that as of the end of the third quarter of 2025, the number of credit cards and combo cards nationwide was 707 million. In contrast, as of the end of the third quarter of 2022, this figure was 807 million, representing a decrease of 100 million cards over three years.
For BANKCOMM specifically, as of the end of June 2025, the number of credit cards issued by its domestic operations was 60.0985 million, a decrease of 2.9109 million from the 63.0094 million recorded at the end of 2024, and a reduction of over 10 million compared to the 71.3242 million at the end of 2023.
Simultaneously, the scale of BANKCOMM's credit card business has also contracted. In the first half of 2025 (January-June), BANKCOMM's cumulative credit card spending amounted to 10,966 billion yuan, a year-on-year decrease of 11.3%. For the full year 2024, cumulative credit card spending was 24,513.35 billion yuan, down 12.81% year-on-year.
As of the end of September 2025, BANKCOMM's outstanding credit card loans stood at 5,338.55 billion yuan, accounting for 5.89% of its total loan balance. This represents a decrease of 40 basis points from the 6.29% recorded at the end of 2024. For the period January-September 2025, BANKCOMM achieved net fee and commission income of 29.398 billion yuan, a slight increase of 0.15% year-on-year.
Explaining this performance at last year's Q3 results briefing, BANKCOMM Board Secretary He Zhaobin stated that factors such as industry-wide declines in credit card spending, intensified market competition, and ongoing fee reductions and profit concessions have impacted the growth of the bank's bank card and payment settlement income, as well as investment banking income, leading to overall fee income growth falling short of expectations.
Overall, BANKCOMM's retail loan asset quality still faces downward pressure.
As of the end of September 2025, BANKCOMM's non-performing personal loans amounted to 40.377 billion yuan, with a non-performing loan (NPL) ratio of 1.42%, an increase of 0.08 percentage points from the end of June. Within this, non-performing credit card loans totaled 15.538 billion yuan, with an NPL ratio of 2.91%, which decreased by 0.06 percentage points compared to the end of June.
He Zhaobin indicated that BANKCOMM will continue to advance its retail transformation, closely monitor changes in the asset quality of its retail lending business, intensify asset quality control efforts, iteratively optimize its risk control model system, strengthen anti-fraud collaboration and control, continuously improve its collection system, and strive to maintain stable asset quality.
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