In the past, registering a company meant revising materials again and again and waiting in line at the service window for most of a day. Now, at the cross-border e-commerce park in Handan's Jinan New Area, approval staff work directly on site inside the park, providing dedicated guidance and self-service license printing, so a batch of companies can complete their landing in a single day. Jiang Junyi of Hebei Qiwoshengjuan Enterprise Management Services Co., Ltd. spoke about the new experience and repeatedly praised the new area's government services.
Behind this convenience is the "Director's Office Day" system that the Jinan New Area Administrative Approval Bureau has rolled out as a regular practice. The bureau has made it a long-term mechanism for leadership team members to be stationed on the front line, honoring the service pledge of "when you have a problem, find a leader; the leader will help you get it done." It moves the office forward so that high-frequency and difficult matters, business bottlenecks, and key urgent projects can be accepted and resolved on the spot, clearing obstacles to enterprise affairs right at the front line.
As its business continues to expand, Hebei Qiwoshengjuan has faced a peak of centralized registration and changes for resident companies. A large volume of applications, tight timelines, and repeated revisions of materials once became the three major problems troubling park enterprises. After receiving the company's request, approval staff in the new area immediately conducted on-site analysis and produced a solution on the spot. Moving beyond the traditional model of scattered acceptance, they opened a dedicated approval fast-track for the park and launched customized services featuring "dedicated line connection, unified standards, centralized guidance, self-service license printing, and closed-loop completion." Staff unified and standardized material filing requirements, carried out centralized policy Q&A, assisted companies throughout the process in filling material gaps and standardizing application formats, and provided supporting self-service license printing. Bulk business was handled centrally, greatly reducing waiting time and efficiently supporting the clustered landing and rapid production of park enterprises.
Not only for bulk establishment business, but also for common problems widely reported by enterprises, such as cumbersome procedures, unclear material definitions, approval bottlenecks, and difficult cross-department coordination, staff provided on-site answers, on-site guidance for corrections, and on-site coordination and scheduling. For urgent project approvals, long-standing difficult cases, and difficult demands involving repeated visits by enterprises, they broke down hierarchical barriers, coordinated window resources, accurately analyzed the root causes of problems, formulated solutions item by item, cleared approval bottlenecks, and removed barriers to policy implementation.
Relying on leaders being stationed on the front line, the approval department can also grasp in real time the pace of enterprise landing and the patterns of bulk applications in the park, anticipate enterprise service needs in advance, and dynamically allocate approval resources, ensuring that bulk business is handled faster, difficult issues are handled on site, and key matters are given priority. Front-line reception and office work have forced government services to improve quality and business processes to be reengineered. Through regular下沉 to the park and direct engagement with enterprises, the Jinan New Area Administrative Approval Bureau actively listens to enterprise voices, collects service demands, and identifies shortcomings in window operations. With the demonstration effect of leaders taking the lead in going下沉, it promotes a change in window work style and strives to achieve the goal that enterprises and the public can "resolve difficult problems without leaving the hall and complete urgent matters quickly."
Optimizing the business environment and serving without stopping. Next, Handan's Jinan New Area will continue to deepen customized and precise approval services, strengthen proactive service, precise service, and bottom-line service, and use improved government service quality and efficiency to create an efficient and warm government affairs environment. It will safeguard the high-quality development of the new area's business environment and attract more market entities to take root and grow in the new area.
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