The April 2026 enterprise complaint handling rankings, based on data from the consumer complaint platform, reflect companies' performance in resolving user grievances. As of the end of April 2026, the platform had cumulatively received nearly 35.07 million valid consumer complaints, with over 26.54 million responded to by companies and more than 22.51 million resolved. In April alone, there were nearly 900,000 valid complaints. To provide a more precise and timely overview of complaint handling across different consumer sectors, the rankings are categorized by industry. Additionally, a "Most Watched Sectors" list is compiled based on recent trending consumer issues, offering valuable reference for consumers.
Key Issue: Agoda Cancels Bookings Under False Pretenses of Hotel Renovation Agoda appears on the April 2026 OTA (Online Travel Agency) sector's poor service list. This month, a consumer reported booking a hotel in Busan, South Korea, for May 2-4 through Agoda, making payment and receiving a confirmation email. The platform later canceled the booking via email only, without phone contact or the consumer's consent, citing hotel renovations and using non-response within a timeframe as an excuse. Verification showed the hotel was available for booking on dates before and after the period; only the May holiday dates showed as sold out. The platform allegedly fabricated the renovation reason to unilaterally cancel the booking, raising concerns of consumer fraud.
Key Issue: Capital Airlines Charges 80% Fee for Refund Request Over 20 Hours Before Departure Capital Airlines, Shenzhen Airlines, Chengdu Airlines, West Air, and AirAsia are listed on the April 2026 airport and airline sector's poor service list. A consumer reported purchasing a ticket from Capital Airlines for a flight from Sanya to Beijing priced at 1,568 yuan. Due to illness requiring a postponement, a refund was requested over 20 hours before departure, resulting in only 300 yuan being refunded—a deduction rate of 80%. According to Capital Airlines' official refund rules, a fee of 35% of the ticket price should apply for refunds requested between 48 hours and 4 hours before departure. The consumer questioned why the actual charge far exceeded the stipulated standard. In the concurrently released April airline rankings, Capital Airlines was placed on the poor performance list.
Key Issue: Vienna Hotel Rooms Reportedly Moldy with Strong Odors Vienna Hotel, Lavande Hotel, ZHotel, Qingmu Hotel, and 7 Days Inn are listed on the April 2026 hotel and homestay sector's poor service list. Recently, a consumer reported that a Vienna Hotel room had a strong musty odor with widespread mold stains, along with worn facilities and poor hygiene. Multiple room changes did not resolve the issues. When the consumer raised the concerns with the hotel manager, the response was reportedly hostile, with the manager openly stating that negative reviews on any platform would be contested, showing disregard for reasonable customer requests. In April, Vienna Hotel accumulated 65 complaints with a 0% response rate.
Key Issue: Fenwanda Deducts 50% Fee for Refund Within Two Minutes of Purchase Fenwanda, Fengjun Culture, Galaxy Zuowan, Showstart, and Huale Feifan are listed on the April 2026 entertainment ticketing sector's poor service list. Multiple consumers reported unreasonably high refund fees on the Fenwanda platform. One consumer spent 3,920 yuan on tickets for a May 3 G.E.M. concert. Upon requesting a refund just two minutes after purchase—before the tickets were even issued—the platform enforced a 50% handling fee, refusing a full refund and resulting in a loss of 1,960 yuan for the consumer. Fenwanda's complaint response rate for April was 0%.
Key Issue: Transaction Cat Platform Evades Responsibility After Purchased Game Account is Hacked Panzhi Agency, Account King, Xubei, Shanhuo Account Rental, and Transaction Cat are listed on the April 2026 game trading platform sector's poor service list. In April, a consumer reported on the platform purchasing a game account for "Supernatural Action Team" on Transaction Cat, which included platform compensation service. On April 29, the account was maliciously accessed and stripped of assets ("washed"). The consumer immediately applied for a refund but was denied compensation by the platform, citing the game's official inability to provide login IP information. The consumer offered to provide the account password for platform verification, but this was ignored. The platform insisted on the lack of IP information as grounds for refusal, raising concerns about unreasonable barriers to rights protection and shirking responsibility. Transaction Cat's response rate over the past 30 days was only 43%.
Key Issue: Micro-Store Sellers Abscond After Receiving Payment, Leaving Buyers Struggling to Seek Redress Taobao Mall, Tmall, 1688, JD.com, and Micro-Store are listed on the April 2026 online mall sector's poor service list. Multiple consumers reported placing pre-order purchases on Micro-Store for items like cotton dolls and celebrity merchandise. Sellers requested upfront deposits or early confirmation of receipt, with shipping fees to be paid later upon product release. However, after the promised release dates, sellers became unreachable, suspected of absconding with the funds. As the platform, Micro-Store reportedly failed to provide adequate solutions. Some consumers noted that after contacting platform customer service, they only received automated AI responses suggesting they contact the sellers directly.
April 2026 Industry Performance Rankings: Shared Services Top Performers: Monster Charging, Pinecone E-bike, Jiedian, Soudian, Chengdu Chengke Zhishang, Jubao Chong, Beidian, Sudianba Poor Performers: Guangyu Kester Battery Swap, Zhihui Xiaolian, Roadbit, Daha出行, Xiudian, Xiaodian Technology, Yuekuai Flash Charge, Nangua Xia, Hello, Laidian
Shopping Platforms Top Performers: Qianshan Ji, Huigoubang Mall, Shanchao Technology, Xinyuehui Mall, Nanjing Hecheng Network, Hangzhou Zaidao, Aizuji, Tmall Supermarket, Dingdong Maicai, Haitao Duty-Free Shop Poor Performers: Taobao Mall, Idle Fish, Tmall, 1688, Paijitang, Alibaba Business Advisor, JD Daojia, Miaosuda Appliances, JD Mall
Travel, Transportation & Accommodation Top Performers: Feiyue Yidengji, Qingdao Haiyunduan, Qunar, Ctrip Travel Services, eHi Car Rental, Chengdu Ocean Business Travel, CAR Inc., Buding Leasing, Tujia Homestay, Jinjiang Inn Poor Performers: Capital Airlines, Shenzhen Airlines, West Air, Chengdu Airlines, AirAsia, Vienna Hotel, Okay Airways, Changan Airlines, Agoda, Jinpeng Airlines
Entertainment & Lifestyle Top Performers: Shenzhen Youshu Zhihui Technology Co., Ltd., Driving Test Master, Lizhi Yunfu, iQiyi, Heyou Technology, Guangdong Fuqi Law Firm, Yunxi Technology, Tietie, Youmix, Geshou Law Firm Poor Performers: WeChat, Ocean Engine, Fenwanda, Lekoo Sports, Fengjun Culture, Tencent, Chengdu Suojiansuode Technology Co., Ltd., Galaxy Zuowan, Yetimall, Mitako Xiatao
Education & Training Top Performers: Pear Education, Shifang Education, Lizhi Weike, Henan Zhong'an Jianpei, Vertex Finance Network Media Co., Ltd., Xueersi, Rehan Dance, Yuanfudao, Qiantang Education, Suzhou Tongchong Information Technology Poor Performers: Zhonggong Education, Duolingo, Nayun Culture, Shenting Education, Zhengzhou Jumu Jingxing Education, Acadsoc, Dongao Accounting Online, Guangzhou Kongge Shengshi Education Consulting Co., Ltd., Jiangsu Baixiaoxuan Education, Zhengzhou Zhongke Network Technology
Consumers are reminded: The complaint platform assists in resolving consumer disputes without any charges. Any party claiming to be the official platform or a partner and requesting fees to resolve complaints is engaging in impersonation and fraud. Consumers should stay vigilant, report such accounts to the official platform, and contact the police. After filing a complaint, dispute resolution involves direct communication between the complained-against enterprise and the consumer. The platform does not have customer service personnel proactively contacting users to assist with refunds. Consumers are advised to use official channels for dispute resolution and not to trust third-party agencies or individuals offering proxy refund services to avoid scams. Report any fraud to the police immediately.
Official channels for filing complaints include: The official website The official mobile app (download from legitimate app stores) Mini-programs within WeChat, Baidu, Alipay, and Douyin To report impersonating accounts, send relevant information to the official email. To prevent personal information leakage and scams, please note: Before submitting a complaint, carefully review text and image evidence to ensure personal details like name, contact information, address, order numbers, or tracking numbers are not exposed. If images contain private information, obscure them or apply blurring. Use official channels for dispute resolution. Do not trust private messages on the platform or comments offering dispute resolution contacts, methods, or individuals claiming to be staff. Avoid adding strangers via QQ or WeChat. Be especially wary of claims like "pay to prioritize handling" or "special channels for refund assistance." Do not provide bank card numbers, passwords, ID numbers, verification codes, or similar information to strangers. Do not make transfers via QR codes or unfamiliar links. Report scams to the police. Be cautious of calls starting with "00" (international prefixes) and do not easily trust displayed caller names. Legitimate company customer service will process refunds through the consumer's original payment channel. If asked to use alternative methods like QQ, Alipay, WeChat, or specific website links for refunds, stay alert. Avoid providing personal information or making transfers for "unfreezing fees," "verification fees," or "deposits." To focus resources and efforts on better service, the platform currently only accepts complaints related to actual consumer transaction disputes. Your understanding and support are appreciated.
Comments