Meituan Unveils Comprehensive AI Strategy Across Operations and Products

Live Track03-21

Meituan's AI strategy focuses on three key layers:
1. AI at Work: Integrating AI into employee workflows and business operations to boost productivity. Examples include an in-house large language model called "Long Cat" used for AI coding, smart meetings, document assistance, and AI sales support.
2. AI in Products: Upgrading existing products and launching new AI-native offerings for consumers, merchants, and partners.
3. Building In-house Large Language Models: Continuous investment in developing proprietary AI models with increased capabilities.

Key AI initiatives and results:
- AI tools have significantly improved employee productivity and experience across various functions.
- An AI-powered customer service agent improved efficiency by over 20% and customer satisfaction by 0.5 percentage points.
- AI sales assistants helped gather and update information on 1.2 million merchants during Spring Festival.
- Overall, AI applications reduced BD team workload by 44% and improved accuracy of merchant information.
- 27% of new code at Meituan is now generated by AI coding tools.
- The company is developing AI assistants for restaurant and travel bookings to enhance user experience.
- Meituan plans to launch more advanced AI services later this year to cover all main services.
Disclaimer: This earnings call summary is generated by AI and is for informational purposes only. Due to technical limitations, inaccuracies may exist. It does not constitute investment advice or commitments.

Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.

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