PSBC Executive Outlines Strategy to Transform Technology into Empathetic Financial Services

Deep News03-30 11:20

On March 30, Postal Savings Bank of China (PSBC) held its 2025 annual results presentation. Niu Xinzhuang, Vice President and Chief Information Officer, stated that the bank has fully commenced the formulation of its IT plan for the "16th Five-Year Plan" period. Driven by artificial intelligence technology, PSBC aims to develop intelligent agents for various scenarios, including customer marketing, financial analysis, and integrated office operations. The initiative focuses on deepening the construction of an AI-enabled digital ecosystem, transforming technological capabilities into perceptive and warm financial service channels. These services are designed to reach numerous industries and benefit millions of households, collaborating with customers, partners, and society to create a promising future in the digital era.

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