Recently, Ms. Li (pseudonym) from Nanjing took her 5-year-old daughter to play at Squirrel Tribe Forest Holiday Park. While the child was stepping in water near a large wooden box, she suddenly convulsed and collapsed unconscious. Ms. Li quickly picked up her daughter and also felt an electric shock in her arm. She immediately called for emergency help. The girl was diagnosed with "electric shock injury" and spent 9 days in the ICU, suffering damage to her brain and heart, with potential long-term complications.
After the incident, the park’s manager initially admitted that the wooden box contained a 380V water pump, which occasionally leaked electricity. However, after the child was discharged, he retracted his statement, denying any electrical leakage and insisting the child "fell on her own." He even questioned the parents, saying, "Everyone else was fine—only your daughter collapsed. Have you considered other possibilities?"
Ms. Li was furious, arguing that the amusement park had serious safety hazards, with no warning signs near the faulty wooden box. Other children also reported feeling electric shocks at the time. She demanded proof of the equipment’s safety certification, but the park refused. Ms. Li stated that the park’s attitude was dismissive, offering no compensation or apology.
From admitting fault to shifting blame, such behavior is disheartening for consumers. When accidents occur in commercial venues, how can victims seek justice if businesses refuse responsibility?
Similar cases of businesses evading accountability are not uncommon. On consumer complaint platforms like Black Cat Complaints, reports of personal injury and corporate negligence are frequent. Preserving evidence and persistently filing complaints are crucial. One user shared their experience of staying at a hotel where loose screws on a chair caused injuries to both a child and an adult. Initially, the hotel refused responsibility, but after the user filed a complaint with supporting photos and documentation, the business was forced to negotiate compensation.
When traveling with children, safety must remain a top priority. Beyond supervision, parents should watch out for these hidden dangers:
1. **Decorative Pools/Fountains**: Many have minimal barriers, and underwater pumps or lighting can deteriorate, risking electrocution—keep children away from stepping in water. 2. **Unregulated Play Equipment**: Temporary amusement setups at fairs or markets often lack proper maintenance, with loose screws being common—avoid them. 3. **"No Liability" Clauses**: Fine print like "not responsible for accidents" on tickets is legally unenforceable—don’t let businesses mislead you.
Accidents can happen anywhere. If injured in a public space, don’t let businesses intimidate you into accepting blame. Follow these steps to protect your rights:
1. **Document the Scene**: Take photos/videos immediately—capture the hazardous condition, wet floors, and missing safety warnings. If staff admit fault, record their statements to prevent later denial. 2. **Keep Medical Records**: Save all hospital receipts, diagnosis reports, and prescriptions. If employed, request a doctor’s note for lost wages claims.
**Where to File Complaints**: 1. **Negotiate First**: Present evidence to the business, demanding coverage for medical, care, travel, and lost income costs. 2. **Escalate to Black Cat Complaints**: If the business delays or acts dismissively, file a public complaint via Black Cat (app/website). As a consumer service under Sina, it operates 24/7, with public complaints often pressuring businesses to act. 3. **Legal Action**: For severe injuries or high costs (e.g., disability or critical illness), consult a lawyer for litigation.
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