SIA among best airlines in avoiding flight cancellations, Virgin Australia the worst

The Straits Times2022-08-04

LONDON (BLOOMBERG) - Passengers flying with Virgin Australia and Dutch carrier KLM are suffering some of the biggest disruptions to travel as the understaffed aviation industry struggles to cope with ...

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It axed close to 2,200 flights, or 5.9 per cent of its schedule, compared with 1.4 per cent in the same period in 2019.\nAir New Zealand, Sydney-based Qantas and Deutsche Lufthansa, Europe's biggest airline, rounded out the five that cancelled flights most often in the period.\n\n\n\nSingapore Airlines had the best record, scrapping just 0.1 per cent of planned services.\nA supercharged rebound in bookings as Covid-19 travel restrictions ease has overwhelmed even the largest and most established names in aviation. After laying off tens of thousands of pilots, flight crew, baggage handlers and security staff during the pandemic, the industry can't hire fast enough to keep up. Analysts say it may be months before normal levels of service return.\nThe carriers assessed in the three-month period mirror those used by Qantas to benchmark its total shareholder return, according to the airline's annual report. The group includes International Consolidated Airlines Group, owner of British Airways and Iberia, and Qantas itself.\n\n\n\n\nIt is a relatively small cross-section of the world's airlines, which means there may be other, lesser-known carriers with patchier performance records.\n\nThe basket also excludes airlines from China, the world's second-largest aviation market before Covid-19, but which remains largely closed to international flights.\nKLM, the Dutch arm of Air France-KLM, said in a statement it cancelled flights for a variety of reasons, including a shortage of airport security staff. It pointed to additional measures announced last month to ease the pressure, such as scrapping flights to Europe and restricting ticket sales. \"We apologise to our affected passengers,\" the airline said.\nAir New Zealand Chief Executive Officer Greg Foran said the airline's schedule has been disrupted by severe weather and up to triple the normal rate of crew sickness.\n\"This certainly isn't the experience we want our customers to be having with us and we know that every cancellation has an impact,\" he said in a statement. The airline is hiring more than 1,000 staff to strengthen operational resilience, he said.\nLufthansa said it's cancelling almost 3,000 flights over the summer in Frankfurt and Munich, but it's trying to avoid axing flights on a day-to-day basis to minimise the impact on passengers. \"The aim is to offer a stable flight schedule,\" the airline said in a statement.\n\n\n\n\n\nMore On This Topic\n\n \n\nSIA Q1 operating profit soars on the back of surging travel demand\n\n\n\n \n\nThe great aviation lift-off: Which countries are ahead in the race?\n\n\n\n\n\n\n\n\n\nVirgin Australia, which operates the fewest overseas flights among the group, said it outperformed its closest rival Qantas on flight cancellations in the five months through June, based on Australian government data that Virgin uses to benchmark its domestic performance.\nQantas Domestic and International CEO Andrew David said cancellation rates are almost back to pre-Covid levels. \"We are seeing improvements, but we know we've got more work to do,\" he said.\nSydney airport has struggled to deal with a rebound in demand in a country desperate to fly again after closing its borders for two years. Qantas, Australia's largest carrier, and to a lesser extent Virgin, have become targets for social media abuse from disgruntled flyers.\nEurope has also descended into travel chaos. London's Heathrow airport, for example, has announced a two-month cap on daily passenger traffic to limit the turmoil and inconveniences such as stranded luggage. The problems are being exacerbated across the continent by strikes over pay and conditions.\nBritish Airways has said it would cancel another 10,300 flights through the summer season, taking total cancellations from April to close to 30,000 flights.\n\n\n\n\n\nMore On This Topic\n\n \n\nWhy some skies are busier than others post Covid-19\n\n\n\n \n\nAsia could see chaos of Europe, US airports if staff situation not handled right: Iata regional head","kind":null,"is_publish_news":null,"is_publish_highlight":null,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":1,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.22.4","shortVersion":"4.22.4","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2256460429"}