Australian telco Optus' CEO quits after network outage

Reuters2023-11-20

By Lewis Jackson (Reuters) -The head of Australia's second-largest telco Optus resigned on Monday, cutting short a more than three-year tenure marred by a massive network-wide outage and one of ...

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A massive data hack last year exposed the personal data of 10 million Australians and triggered a class action lawsuit and multiple investigations from regulators. \n The company was dealt a fresh blow last week when a 12-hour network blackout hit more than 10 million Australians, triggering fury and frustration among customers and raising wider concerns about the telecommunications infrastructure. \n Optus executives told the parliamentary hearing on Friday the telco provider had not foreseen an outage of that scale and so had no backup plan in place. \n Rosmarin told the hearing hundreds of calls to Australian emergency hotline Triple-0 failed because of the outage the telco had followed up all incidents and \"thankfully everybody is OK\". \n Singtel said last week a fault in Optus' security systems caused the failure, not a routine software upgrade as previously suspected. \n Rosmarin increased Optus' market share and improved financial performance during her tenure, Single said in a statement. \n \"We recognise the need for Optus to regain customer trust and confidence as the team works through the impact and consequences of the recent outage and continues to improve,\" SingTel Group CEO Yuen Kuan Moon said in a statement. \n Peter Kaliaropoulos was also appointed to a newly created position of chief operating officer. \n (Reporting by Himanshi Akhand in Bengaluru; Editing by Lisa Shumaker and Stephen Coates)","kind":null,"is_publish_news":null,"is_publish_highlight":null,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.22.4","shortVersion":"4.22.4","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2384304568"}