Thousands of AT&T Customers Lose Cell Service -- WSJ

Dow Jones2024-02-22

By Alyssa Lukpat and Nicholas Hatcher

Thousands of AT&T users across the U.S. were experiencing issues with their cell service Thursday morning.

AT&T customers began reporting problems on Downdetector, which tracks internet outages, after 3 a.m. ET. There were nearly 75,000 reports of outages around 8:30 a.m.

Some AT&T users reported on social media that their phones were stuck in SOS mode, meaning they had no service but could make emergency calls.

Emergency services across the U.S. said the issue affected people's ability to make or receive calls, including to 911. The outage didn't affect 911 centers.

The outage was clustered in metro areas including Atlanta, Dallas, Houston, New Orleans, Oklahoma City and Raleigh, N.C., according to Downdetector.

Customers of carriers including Verizon and T-Mobile also reported network issues, according to Downdetector. Representatives for Verizon and T-Mobile said their networks were operating normally and that some customers experienced issues when calling or texting customers on other networks. AT&T didn't immediately respond to a request for comment.

Updates to follow as news develops

Write to Alyssa Lukpat at alyssa.lukpat@wsj.com and Nicholas Hatcher at nicholas.hatcher@wsj.com

(END) Dow Jones Newswires

February 22, 2024 08:40 ET (13:40 GMT)

Copyright (c) 2024 Dow Jones & Company, Inc.

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