Apple Testing Generative AI Tool for Technical Support: Report

seekingalpha02-26

Apple has started internally testing a generative artificial intelligence tool to help employees provide technical support in a more efficient manner, according to a report by MacRumors on Friday.The ...

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instantly generate answers to technical questions received by customers, the report said. Advisers can then rate the answers and ask \"Ask\" up to five follow-up questions on the topic.The tool is expected to speed up technical support queries as advisers can use it to instantly find answers to unfamiliar issues rather than checking with a supervisor or using other traditional search methods.Apple CEO Tim Cook said the company is exploring AI, but kept details close to the vest during the company's latest earnings call on Feb. 1.\"Let me just say that, I think there's a huge opportunity for Apple with GenAI and AI,\" said Cook.\"We're excited to share the details of our ongoing work in that space later this year,\" he added.","kind":null,"is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":7,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.29.2","shortVersion":"4.29.2","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2413713235"}