No refunds in sight for hundreds of families caught up in Bonza collapse

ABC News05-02

In short: Bonza customers have been told not to expect a refund any time soon.The airline's fleet remains grounded, with no word yet on when flights will resume.What's next: An announcement about ...

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The Bonza cancellations stranded passengers at the Sunshine Coast airport on Tuesday.(ABC Sunshine Coast: Tim Wong-See)The embattled low-cost carrier cancelled all services across the country on Tuesday morning, with no word yet on when or if it will fly again.Bonza promised full refunds in text messages to some affected passengers, not long before it was placed into voluntary administration.Newly-appointed administrators Hall Chadwick released a statement on Wednesday night acknowledging it was a \"difficult time for all involved\".\"Unfortunately the administrators and/or the company are not in a position to process or issue refunds at this time,\" the statement read.\"We understand how frustrating this is and we appreciate customers' patience.\" Bonza sent text messages to customers on Tuesday promising full refunds for cancelled flights.(ABC News: Emily Dobson)More than money lostTownsville pensioner Katy Hamilton said she held little hope of Bonza passengers ever seeing their money again.\"Good luck to them. I'm sorry, but that's how I see it,\" Ms Hamilton said.Ms Hamilton had been using the budget airline to fly to the Gold Coast, before catching a train to Brisbane to visit her sister who is in palliative care. Pensioner Katy Hamilton (right), with daughter Monique Hamilton.(Supplied: Katy Hamilton)But her most recent cancelled flight was to attend a netball competition for her daughter.She said she was owed $125 by Bonza, but had also lost $300 in accommodation costs.\"That's not a lot, but to me it is when I'm trying to support my child,\" she said. Ms Wood says Bonza's communication with customers had been \"appalling\".(ABC Sunshine Coast: Kirra Grimes)Sunshine Coast woman Sarah Wood had paid about $400 to fly to Darwin with her husband Rob on Wednesday morning.\"As small-business operators, we really don't get that much opportunity for a holiday so this week off is really precious to us,\" Ms Wood said.“The stress level was through the Richter scale.”She said she was told by Virgin and Qantas that they were not eligible for free flights as they were not considered \"stranded\".The couple has spent an extra $2,000 on flights, accommodation and transport just to ensure their trip could go ahead.“We're lucky enough that we had the available money to be able to purchase alternative tickets.\"My heart goes out to those others that didn't have that choice,\" Ms Wood said. Bonza planes remain grounded at the Sunshine Coast Airport. (ABC Sunshine Coast: Kirra Grimes)Airline 'monopoly'Bradd Morelli, managing partner from insolvency firm Jirsch Sutherland, said it was not unusual for customers to miss out on refunds in the early stages of a company collapse.\"That would be a standard position from an administrator,\" Mr Sutherland said.\"If they've pre-booked, they're technically a creditor.\"He said it could be months before refunds were issued — if at all.\"If Bonza is going to restructure or if there's a sale, it may be that the purchaser wishes to honour those bookings in order to maintain or maximise goodwill,\" Mr Morelli said. A Bonza plane sits on the tarmac on Tuesday.(ABC Sunshine Coast: Kirra Grimes)Ms Hinton said while she was very grateful to Qantas for stepping in and providing free flights, its airfares were well out of reach.\"I paid $623 with Bonza, the ticket price of my Qantas flights was $1,884,\" she said.Despite the dramas, Ms Wood said the low-cost carrier should stay in the air, and called on the Federal government to intervene.“They do everything in their power to help Qantas and Virgin … where's the help to Bonza?\" she said.“Where is the assistance to help these little regional airlines get off the ground so that we don't have a monopoly with the big two? It's another Coles and Woolies scenario.\"Posted 14m ago14 minutes agoThu 2 May 2024 at 4:11amShareCopy linkFacebookX (formerly Twitter)Related StoriesBonza fleet grounded for days as passengers scramble for flightsWho owns Bonza airlines? And why is the company in trouble?Bonza doomed to failure from the start, just like so many Australian airlines before itMore on:Air Transport IndustryBusiness, Economics and FinanceMackayMaroochydoreMelbourneTownsvilleTravel and Tourism (Lifestyle and Leisure)","kind":null,"is_publish_news":null,"is_publish_highlight":null,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.22.4","shortVersion":"4.22.4","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2432561615"}