Euro 2024 broadcast disruption during Germany-Hungary match leaves football fans in Singapore frustrated

CNA06-20

SINGAPORE: Disgruntled football fans in Singapore took to social media to voice their frustration on Thursday (Jun 20) after experiencing broadcast disruptions during a Euro 2024 match between Germany...

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One goal missed,\" commented a customer on a StarHub Facebook post. \"Refund all your paying customers.\". In a reply to the comments during the match, StarHub said the interruption was \"due to a source problem\", which had been resolved.It also told viewers ","collect":0,"end_time":0,"defaultTopTitle":"channelnewsasia.com","property":[],"viewcount":null,"language":"en","relate_stocks":{"SG9999002414.USD":"LIONGLOBAL SINGAPORE TRUST (USD) ACC","LU0738912210.USD":"Blackrock Asia Pacific Equity Income A6 USD","LU0348814723.USD":"ALLIANZ TOTAL RETURN ASIAN EQUITY \"A\" (USD) INC  NC","LU0979878070.USD":"FULLERTON LUX FUNDS - ASIA ABSOLUTE ALPHA \"A\" (USD) ACC","LU0516423174.USD":"FULLERTON LUX FUNDS - ASIA FOCUS EQUITIES \"I\" (USD) ACC","LU0532188223.SGD":"JPMorgan Funds - ASEAN Equity A (acc) SGD","LU1130305938.SGD":"Schroder ISF Asian Dividend Maximiser A Dis SGD-H","SGXZ27511609.SGD":"NIKKO AM SINGAPORE DIVIDEND EQUITY \"SGD\" (SGD) ACC","SG9999016042.SGD":"Schroder Singapore Trust A Acc SGD","SG9999003826.SGD":"日兴资管新加坡股息基金 SGD","BK6513":"电信服务股","LU1211504680.USD":"ALLIANZ HIGH DIVIDEND ASIA PACIFIC EQUITY \"AM\" (USD) INC","LU0873338254.USD":"FULLERTON LUX FUNDS - ASIA GROWTH & INCOME EQUITIE \"I\" (USD) INC","LU0577902611.USD":"FULLERTON LUX FUNDS - ASIA GROWTH & INCOME EQUITIE \"A\" (USD) ACC","SG9999002406.SGD":"利安新加坡信托基金","SGXZ58947870.SGD":"LIONGLOBAL SINGAPORE DIVIDEND EQUITY (SGDHDG) INC","LU0955669360.SGD":"Schroder ISF Asian Dividend Maximiser A Dis SGD","BK6035":"综合电信业务","LU0516422440.USD":"FULLERTON LUX FUNDS - ASIA FOCUS EQUITIES \"A\" (USD) ACC","LU0577902371.SGD":"FULLERTON LUX FUNDS - ASIA GROWTH & INCOME EQUITIE \"I\" (SGD) ACC","LU0516422366.SGD":"Fullerton Lux Funds - Asia Focus Equities A Acc SGD","SG9999002620.SGD":"LionGlobal South East Asia SGD","LU0348816934.USD":"ALLIANZ TOTAL RETURN ASIAN EQUITY \"AT\" (USD)","LU0572940350.SGD":"Janus Henderson Horizon Asian Dividend Income A3 SGD","SG9999004360.SGD":"Nikko AM Shenton Thrift Fund SGD","BK6523":"ESG概念","LU0577902298.EUR":"FULLERTON LUX FUNDS - ASIA GROWTH & INCOME EQUITIE \"I\" (EUR) ACC","LU0228367735.SGD":"Eastspring Investments - Asian Equity Fund AS SGD","LU0516422952.EUR":"FULLERTON LUX FUNDS - ASIA FOCUS EQUITIES \"I\" (EUR) ACC","SG9999013460.SGD":"LionGlobal Singapore Dividend Equity Fund SGD","LU0577902538.SGD":"Fullerton Lux Funds - Asia Growth and Income Equities A Acc SGD","SG9999013478.USD":"利安新加坡股息基金","SG9999000343.SGD":"Schroder Singapore Trust A Dis SGD","SG9999008742.SGD":"Eastspring Investments Unit Trusts - Singapore ASEAN Equity SGD","SG9999006266.SGD":"MANULIFE SINGAPORE EQUITY \"A\" (SGD) ACC","LU1282649067.USD":"ALLIANZ ASIAN MULTI INCOME PLUS \"AMG\" (USD) INC A","LU1242518857.USD":"FULLERTON LUX FUNDS - ASIA ABSOLUTE ALPHA \"I\" (USD) ACC","SG9999002679.SGD":"LionGlobal Singapore Balanced SGD","SG9999005177.SGD":"Legg Mason Martin Currie - Southeast Asia Trust A Acc SGD","LU0210637038.USD":"HSBC GIF THAI EQUITY \"AD\" INC","LU0572939691.SGD":"Janus Henderson Horizon Asian Dividend Income A2 SGD","LU0516423091.SGD":"FULLERTON LUX FUNDS - ASIA FOCUS EQUITIES \"I\" (SGD) ACC","LU0163747925.USD":"EASTSPRING INVESTMENTS ASIAN EQUITY A ACC","SG9999000475.SGD":"Aberdeen Standard Singapore Equity SGD","SG9999013486.USD":"LIONGLOBAL SINGAPORE DIVIDEND EQUITY (USD) INC A","Z74.SI":"新电信","LU0414403682.SGD":"Blackrock Asia Pacific Equity Income A5 SGD-H","LU1105468828.SGD":"Allianz Total Return Asian Equity AM DIS H2-SGD","LU0384037296.USD":"ALLIANZ ASIAN MULTI INCOME PLUS \"AT\" (USD) ACC","LU1282649810.SGD":"Allianz Asian Multi Income Plus Cl AMg DIS H2-SGD"},"translate_title":"2024年欧洲杯德国与匈牙利比赛期间转播中断让新加坡球迷感到沮丧","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"Z74.SI":0.9},"content_text":"SINGAPORE: Disgruntled football fans in Singapore took to social media to voice their frustration on Thursday (Jun 20) after experiencing broadcast disruptions during a Euro 2024 match between Germany and Hungary. \nHosts Germany beat Hungary 2-0 in the game to become the first team in the tournament to reach the knockout stage.\nHowever, viewers in Singapore missed some of the game's crucial moments, including the first goal that was scored by Germany's Jamal Musiala in the 22nd minute, due to the disruption.\nViewers reported the screen \"freezing\" or a notice appearing on screen to indicate that transmission was interrupted.\nA viewer told CNA that there were two disruptions during the match, which kicked off at midnight. The first - in the opening half - lasted nearly 20 minutes, with the second towards the end of the game lasting about five minutes.\nDissatisfied customers expressed their anger and disappointment over the incident, with many leaving comments on the social media accounts of Euro 2024 broadcasters Singtel, StarHub and Mediacorp's mewatch. \n\"Half an hour of live gameplay gone. One goal missed,\" commented a customer on a StarHub Facebook post. \"Refund all your paying customers.\"\nThe post was peppered with screenshots from angry fans showing images of frozen screens or an error message indicating interrupted transmission.\n\n\n\n\"Paid over 100 dollars for borderline Euro 2024 service while people in other parts of the world can watch for free without disruption,\" said another viewer in a post directed to Starhub on X. \nIn a reply to the comments during the match, StarHub said the interruption was \"due to a source problem\", which had been resolved. It also told viewers that they should be able to \"watch channels without any issues\" and to try again. \nCustomers who left comments on Singtel's Facebook posts also said they experienced audio issues. \n\"I thought my TV spoil,\" wrote a Singtel customer, with many others lamenting that they did not pay S$108 to expect such issues. \nA mewatch customer said: \"Why like this? Keep hanging! Please do something about it or refund us.\"\nThe early bird subscription price to watch Euro 2024 was S$88 (US$65). It was revised to S$108 from May 27.\nAll matches are broadcast via SPOTV, a South Korean media company that acquired the exclusive media rights in Malaysia and Singapore for the Euro 2024 tournament.\nCNA has reached out to SPOTV, StarHub, Singtel, and Mediacorp for comment.","kind":null,"is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.28.1","shortVersion":"4.28.1","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2444586392"}