Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX

Business Wire09-24

Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX (Photo: Business Wire) New Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes ORLANDO, Fla.,...

Source Link

Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.

Comments

We need your insight to fill this gap

Leave a comment

{"i18n":{"language":"en_US"},"isChannel":false,"data":{"share":"https://ttm.financial/m/news/2469490782?lang=en_US&edition=fundamental","thumbnail":"https://s.yimg.com/uu/api/res/1.2/NdD4_ucc_RHL5_8BepaXxg--~B/aD00ODA7dz00ODA7YXBwaWQ9eXRhY2h5b24-/https://media.zenfs.com/en/business-wire.com/1e909c2a5254b843209f48d99b5f6988","is_english":true,"pubTime":"2024-09-24 22:30","share_image_url":"https://static.laohu8.com/5f26f4a48f9cb3e29be4d71d3ba8c038","id":"2469490782","market":"us","top_or_hot":-1,"title":"Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX","media":"Business Wire","content":"<div>\n<p>Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX (Photo: Business Wire)\n \n\n\n\n\n\nNew Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes\nORLANDO, Fla.,...</p>\n\n<a href=\"https://finance.yahoo.com/news/verint-knowledge-automation-bot-increases-143000085.html\">Source Link</a>\n\n</div>\n","source":"yahoofinance","html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX</title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 11px; color: #7E829C; margin: 0;line-height: 11px;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nVerint Knowledge Automation Bot Increases Agent Capacity and Elevates CX\n</h2>\n\n<h4 class=\"meta\">\n\n\n2024-09-24 22:30 GMT+8&nbsp;&nbsp;&nbsp;<a href=https://finance.yahoo.com/news/verint-knowledge-automation-bot-increases-143000085.html><strong>Business Wire</strong></a>\n\n\n</h4>\n\n</header>\n<article>\n<div>\n<p>Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX (Photo: Business Wire)\n \n\n\n\n\n\nNew Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes\nORLANDO, Fla.,...</p>\n\n<a href=\"https://finance.yahoo.com/news/verint-knowledge-automation-bot-increases-143000085.html\">Source Link</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"BK4011","symbol_name":"建筑材料","start_time":0,"source_url":"https://finance.yahoo.com/news/verint-knowledge-automation-bot-increases-143000085.html","article_id":"2469490782","we_media_id":null,"thumbnails":["https://s.yimg.com/uu/api/res/1.2/NdD4_ucc_RHL5_8BepaXxg--~B/aD00ODA7dz00ODA7YXBwaWQ9eXRhY2h5b24-/https://media.zenfs.com/en/business-wire.com/1e909c2a5254b843209f48d99b5f6988"],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2469490782","pubTimestamp":1727188200,"sourceInfo":{"source_id":"yahoofinance","name":"雅虎金融"},"weMediaInfo":null,"summary":"Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX . New Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes. ORLANDO, Fla., September 24, 2024----ENGAGE 2024--Verint , The CX Automation Company, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots.With the Verint Knowledge Automation Bot, contact center agents no longer need to spend valuable time searching for the right answers to customer questions while the customer is on hold. Instead, the AI-powered bot automatically searches across multiple enterprise content sources and leverages Gen AI to summarize these search results into a single, easily digestible, and quick response to the customer question.\"The Verint Knowledge Automation Bot is a unique and compelling offering that increases agent capacity and can reduce average call duration by 45 seconds,\" says Verint’s Heather Richards, vice president, Go-to-Mar","collect":0,"end_time":0,"defaultTopTitle":"yahoo.com","property":[],"viewcount":null,"language":"en","relate_stocks":{"BK4011":"建筑材料","LU0566484027.USD":"安本美国小盘成长股","LU1559883803.SGD":"Aberdeen Standard SICAV I - North American Smaller Companies Fund A Acc SGD-H","VRNT":"Verint Systems Inc","CX":"西麦斯","BK4023":"应用软件"},"translate_title":"Verint Knowledge Automation Bot增加座席容量并提升客户体验","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"CX":1,"VRNT":1},"content_text":"Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX (Photo: Business Wire)\n \n\n\n\n\n\nNew Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes\nORLANDO, Fla., September 24, 2024--(BUSINESS WIRE)--ENGAGE 2024--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots.\nWith the Verint Knowledge Automation Bot, contact center agents no longer need to spend valuable time searching for the right answers to customer questions while the customer is on hold. Instead, the AI-powered bot automatically searches across multiple enterprise content sources and leverages Gen AI to summarize these search results into a single, easily digestible, and quick response to the customer question.\nThis new approach does not require lengthy content migration or knowledge management re-writing projects, helping brands leverage existing content from a variety of enterprise sources.\n\"The Verint Knowledge Automation Bot is a unique and compelling offering that increases agent capacity and can reduce average call duration by 45 seconds,\" says Verint’s Heather Richards, vice president, Go-to-Market. \"Brands can now revamp their approach to knowledge in days instead of months. Contact centers can significantly reduce average call duration while elevating both agent experience and customer experience, driving stronger and faster AI business outcomes.\"\nVisit Verint Knowledge Automation Bot to learn more.\nAbout Verint\nVerint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.\nVerint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.\nThis press release contains \"forward-looking statements,\" including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.\nVERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.\nView source version on businesswire.com: https://www.businesswire.com/news/home/20240924574207/en/\nContacts\nMedia Relations Sue Husssue.huss@verint.com\nInvestor Relations Matthew Frankelmatthew.frankel@verint.com","kind":null,"is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.29.1","shortVersion":"4.29.1","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2469490782"}