Ireland Data Protection Watchdog Probes Ryanair's Use of Customer Data

Dow Jones10-04 21:51

By Pierre Bertrand

Ireland's data protection watchdog said it launched an inquiry into Ryanair's use of customers' personal data in its booking verification processes.

Ireland's Data Protection Commission said it is looking into how the Irish low-cost airline processes the data of customers who book Ryanair flights via third-party websites or online travel agents.

The regulator said it had received complaints that the company required customers to go through additional identification checks.

"The verification methods used by Ryanair included the use of facial recognition technology using customers' biometric data," commission Deputy Commissioner Graham Doyle said Friday.

The commission said its inquiry would consider whether the company's verification methods comply with European Union data-protection regulations.

Ryanair has had a long-running dispute with some online travel websites which it accuses of overcharging customers.

The company said Friday that it welcomed the inquiry into the practice, which it said serves to protect customers and was GDPR-compliant. It added that the checks apply to customers who book flights through online travel agents not approved by the company.

"This verification ensures that these passengers make the necessary security declarations and receive directly all safety and regulatory protocols required when travelling, as legally required," Ryanair said.

Write to Pierre Bertrand at pierre.bertrand@wsj.com

(END) Dow Jones Newswires

October 04, 2024 09:51 ET (13:51 GMT)

Copyright (c) 2024 Dow Jones & Company, Inc.

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