Bunnings defends use of facial recognition after privacy breach

The Sydney Morning Herald11-19

Bunnings says it will seek a review of the privacy commissioner’s determination that it breached the privacy of hundreds of thousands of customers using facial recognition technology (FRT).The company...

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FRT provided the fastest and most accurate way of identifying these individuals and quickly removing them from our stores.”LoadingSchneider said stores that participated in the trial had seen a clear reduction in violent incidents.“We believe that customer privacy was not at risk. The electronic data of the vast majority of people was processed and deleted in 0.00417 seconds – less than the blink of an eye,” he said.“We believe that in the context of the privacy laws, if we protect even one person from injury or trauma in our stores the use of FRT has been justifiable.”Bunnings was not fined, but the commissioner ordered the retailer to not repeat the practices.More to comeThe Business Briefing newsletter delivers major stories, exclusive coverage and expert opinion. 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