TTEC Unveils Customer Experience 2025 Trends Redefining the Future of CX

PR Newswire12-12

DENVER, Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage...

Source Link

Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.

Comments

We need your insight to fill this gap

Leave a comment

{"i18n":{"language":"en_US"},"isChannel":false,"data":{"share":"https://ttm.financial/m/news/2490381393?lang=en_US&edition=fundamental","thumbnail":"https://s.yimg.com/uu/api/res/1.2/ND.UbJmUMn70inQzBA4W6w--~B/aD0xOTk7dz00MDA7YXBwaWQ9eXRhY2h5b24-/https://media.zenfs.com/en/prnewswire.com/9bae07dad7415b81636fecbad8e7eea7","is_english":true,"pubTime":"2024-12-12 21:30","share_image_url":"https://static.laohu8.com/5f26f4a48f9cb3e29be4d71d3ba8c038","id":"2490381393","market":"us","top_or_hot":-1,"title":"TTEC Unveils Customer Experience 2025 Trends Redefining the Future of CX","media":"PR Newswire","content":"<div>\n<p>DENVER, Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage...</p>\n\n<a href=\"https://finance.yahoo.com/news/ttec-unveils-customer-experience-2025-133000860.html\">Source Link</a>\n\n</div>\n","source":"yahoofinance","html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>TTEC Unveils Customer Experience 2025 Trends Redefining the Future of CX</title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 11px; color: #7E829C; margin: 0;line-height: 11px;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nTTEC Unveils Customer Experience 2025 Trends Redefining the Future of CX\n</h2>\n\n<h4 class=\"meta\">\n\n\n2024-12-12 21:30 GMT+8&nbsp;&nbsp;&nbsp;<a href=https://finance.yahoo.com/news/ttec-unveils-customer-experience-2025-133000860.html><strong>PR Newswire</strong></a>\n\n\n</h4>\n\n</header>\n<article>\n<div>\n<p>DENVER, Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage...</p>\n\n<a href=\"https://finance.yahoo.com/news/ttec-unveils-customer-experience-2025-133000860.html\">Source Link</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"PHH","symbol_name":"Park Ha Biological Technology Co. Ltd.","start_time":0,"source_url":"https://finance.yahoo.com/news/ttec-unveils-customer-experience-2025-133000860.html","article_id":"2490381393","we_media_id":null,"thumbnails":["https://s.yimg.com/uu/api/res/1.2/ND.UbJmUMn70inQzBA4W6w--~B/aD0xOTk7dz00MDA7YXBwaWQ9eXRhY2h5b24-/https://media.zenfs.com/en/prnewswire.com/9bae07dad7415b81636fecbad8e7eea7"],"rights":{"source":"yahoofinance","url":"https://finance.yahoo.com/news/ttec-unveils-customer-experience-2025-133000860.html","rn_cache_url":null,"customStyle":"img, svg { display: none !important; }","selectors":"article","filters":"","directOrigin":true},"url":"https://stock-news.laohu8.com/highlight/detail?id=2490381393","pubTimestamp":1734010200,"columns":[],"sourceInfo":{"source_id":"yahoofinance","name":"雅虎金融"},"weMediaInfo":null,"summary":"DENVER, Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. , a leading global CX  technology and services innovator for AI-enhanced CX with solutions fromTTEC Engage andTTEC Digital,has identified the top five trends shaping CX in 2025. These advancements reflect the transformative impact of AI, data, and global connectivity in enhancing customer interactions.\"2025 will be a pivotal year for customer experience as AI, data, and technology converge to unlock extraordinary opportunities for brands to connect with their customers,\" said TTEC Engage President John Abou. \"By embracing these trends, companies can deliver personalized, impactful interactions that drive loyalty, growth, and differentiation in the market.\". \"Success in the CX landscape will require more than adopting new technologies — it's about integrating these tools into practical, scalable solutions that deliver real results,\" added TTEC Chief Marketing Officer Nick Cerise. \"The hype phase is over. Now is the time to ensure","collect":0,"end_time":0,"defaultTopTitle":"yahoo.com","property":[],"viewcount":null,"language":"en","relate_stocks":{"PHH":"Park Ha Biological Technology Co. Ltd.","WRD":"文远知行","BK4011":"建筑材料","BK4106":"数据处理与外包服务","CX":"西麦斯","BK4226":"数据处理及外包服务","TTEC":"TTEC Holdings"},"translate_title":"TTEC推出客户体验2025趋势，重新定义CX的未来","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"CX":1,"PHH":1,"TTEC":1,"WRD":1},"content_text":"DENVER, Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, has identified the top five trends shaping CX in 2025. These advancements reflect the transformative impact of AI, data, and global connectivity in enhancing customer interactions.\n\"2025 will be a pivotal year for customer experience as AI, data, and technology converge to unlock extraordinary opportunities for brands to connect with their customers,\" said TTEC Engage President John Abou. \"By embracing these trends, companies can deliver personalized, impactful interactions that drive loyalty, growth, and differentiation in the market.\"\nFrom Hype to Practicality: Building a Strong CX Foundation\nWhile the promise of AI and advanced CX technologies has generated significant excitement, 2025 is the year when execution will take center stage. To fully capitalize on these innovations, companies must focus on laying a solid foundation of seamless systems, aligned strategies, and operational readiness.\n\"Success in the CX landscape will require more than adopting new technologies — it's about integrating these tools into practical, scalable solutions that deliver real results,\" added TTEC Chief Marketing Officer Nick Cerise. \"The hype phase is over. Now is the time to ensure businesses have the infrastructure and strategies in place to unlock the true potential of AI and data-driven customer experiences.\"\n2025 CX Trends: Transforming Interactions\n\nBorderless CX - AI tools like real-time language translation and voice enhancement enable brands to deliver seamless customer support globally, tapping into diverse talent in regions such as South Africa and Rwanda where new business is making a lasting social impact.\nAdvanced Data Insights - Breaking down silos, seamless data flow, and AI-powered analytics will revolutionize omnichannel strategies, enabling more precise problem-solving and insight generation.\nAI in Self-Service - Autonomous AI agents will enhance customer independence while collaborating with human associates for real-time assistance, improving interaction quality.\nRedefining the CX Workforce - Automation will shift associate roles toward handling complex interactions. AI-enhanced training will emphasize soft skills, technical proficiency, and experiential learning to meet evolving demands.\nUnlocking Customer Value - Brands will use AI to integrate sales efforts into touchpoints, prioritize high-value customers, and maximize customer lifetime value through deeper data-driven insights.\n\nA New Era of CX Excellence\nAs CX evolves, brands must balance human empathy with automation and integrate contact center, CRM, and AI tools for seamless, customer-centric strategies. With new access to incredibly powerful analytics, insights, and AI-enhanced tools, brands that can put those insights to work have an opportunity to truly revolutionize how they think about and deliver CX.\nGet TTEC's full 2025 CX Trends report here: https://www.ttec.com/resources/trends-report/cx-trends-2025.\nAbout TTEC\nTTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.\n\n\n\n\n\n View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-unveils-customer-experience-2025-trends-redefining-the-future-of-cx-302329752.html\nSOURCE TTEC Holdings, Inc.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.29.3","shortVersion":"4.29.3","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2490381393"}