Salesforce Inc. announced that Williams-Sonoma, Inc. is deploying Salesforce's Agentforce 360 Platform across its brand portfolio to enhance customer support and experiences. The deployment includes Agentforce Marketing, Agentforce Service, Agentforce Sales, and Data 360, which are designed to assist with campaign management, customer data organization, tracking, reporting, and business decision-making. The integration of AI agents with human experts is expected to enable Williams-Sonoma, Inc. to autonomously resolve more than 60% of chat inquiries and deliver personalized, real-time customer support.
Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Salesforce Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20251014031480) on October 14, 2025, and is solely responsible for the information contained therein.
Comments