8x8 Reports 59% Year-Over-Year Growth in AI Customer Assistant Contracts

Reuters11-06

8x8 Reports 59% Year-Over-Year Growth in AI Customer Assistant Contracts

8x8 Inc. reported continued growth in AI adoption and messaging interactions across its business communications platform. In the second quarter of fiscal 2026, which ended September 30, 2025, customer contracts for the 8x8 Intelligent Customer Assistant™ increased by 59% year-over-year. SMS interactions were up nearly 20% year-over-year from FY25 Q2 to FY26 Q2. Communication API messaging interactions, including channels such as WhatsApp, RCS, Viber, Zalo, and LINE, rose more than 181% year-over-year and 41% quarter-over-quarter. Communication API voice interactions increased fivefold year-over-year and nearly 63% quarter-over-quarter. New product innovations in Q2 included native transcription in 8x8 Work, AI-powered live summarizations for voice interactions, and a new Workforce Management solution for 8x8 Contact Center. The company also reported notable customer wins in the European healthcare sector and among leading healthcare provider networks.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 8x8 Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20251106675576) on November 06, 2025, and is solely responsible for the information contained therein.

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In the second quarter of fiscal 2026, which ended September 30, 2025, customer contracts for the 8x8 Intelligent Customer Assistant™ increased by 59% year-over-year. SMS interactions were up nearly 20% year-over-year from FY25 Q2 to FY26 Q2. Communication API messaging interactions, including channels such as WhatsApp, RCS, Viber, Zalo, and LINE, rose more than 181% year-over-year and 41% quarter-over-quarter. Communication API voice interactions increased fivefold year-over-year and nearly 63% quarter-over-quarter. New product innovations in Q2 included native transcription in 8x8 Work, AI-powered live summarizations for voice interactions, and a new Workforce Management solution for 8x8 Contact Center. The company also reported notable customer wins in the European healthcare sector and among leading healthcare provider networks.\n      \n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 8x8 Inc. published the original content used to generate this news brief via Business Wire (Ref. 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