TTEC Holdings Inc. has outlined its future customer experience $(CX)$ strategy in its annual trends report, "CX Trends 2026: Fast-Forward." The company plans to focus on five key areas: advancing the mainstream adoption of agentic AI with an emphasis on trustworthy data and security; consolidating and aligning CX technology platforms to improve agility and measurable outcomes; enhancing personalization through real-time, hyper-personalized interactions driven by unified, high-quality data; integrating human empathy with AI to ensure caring and consistent customer interactions; and building resilient CX models that adapt to economic shifts, workforce changes, and fraud threats by leveraging intelligent automation and flexible global delivery. The report provides actionable guidance for organizations to modernize operations and design experiences that deliver measurable business and customer outcomes.
Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. TTEC Holdings Inc. published the original content used to generate this news brief on November 10, 2025, and is solely responsible for the information contained therein.
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