Salesforce Cuts Off Gainsight App Access After Detecting Data Exposure Risk—Mandiant Launches Investigation

Benzinga_recent_news11-21

On Thursday, Salesforce (NYSE:CRM) halted access to several Gainsight-published applications after detecting suspicious activity that may have allowed unauthorized access to customer data, prompting a...

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Gainsight apps after detecting suspicious activity that may have exposed customer data.","collect":0,"end_time":0,"defaultTopTitle":"benzinga.com","property":["earning"],"viewcount":null,"language":"en","relate_stocks":{"MNDT":"Mandiant"},"translate_title":"Salesforce在检测到数据暴露风险后切断了Gainsight应用程序的访问——Mandiant展开调查","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"MNDT":1.5},"content_text":"On Thursday, Salesforce (NYSE:CRM) halted access to several Gainsight-published applications after detecting suspicious activity that may have allowed unauthorized access to customer data, prompting a deeper investigation led by cybersecurity firm Mandiant.\nIn a statement, Salesforce said it observed \"unusual\" behavior tied to Gainsight applications that connect to its platform and warned customers that the activity may have enabled outside access to certain data.\nThe company stressed that the issue stemmed from the apps' external connections rather than any flaw in Salesforce's systems.\nUpon detecting the activity, Salesforce revoked all active access and refresh tokens associated with Gainsight-published applications connected to Salesforce and temporarily removed those applications from the AppExchange while our investigation continues,\" Salesforce said in a statement.\nThe company added that its review shows no evidence of any vulnerability in the Salesforce platform.\nSee Also: Jensen Huang Says Being A CEO Is About ‘Sacrifice': Nvidia Chief Credits His Mother For Preparing Him For The Road Ahead: She Told Me I Was ‘Special'\nGainsight also said on its website that it is working closely with Salesforce and has brought in Mandiant to lead a \"comprehensive, independent forensic investigation.\"\n\"Our current findings indicate that the activity under investigation originated from the applications' external connection — not from any issue or vulnerability within the Salesforce platform,\" the company said.\nThe incident follows warnings about attacks targeting third-party tools connected to major enterprise platforms, including separate cases involving Oracle Corp (NYSE:ORCL) and Salesforce customer environments.\nJaime Blasco, cofounder of Nudge Security, took to LinkedIn and noted that this reflects a growing trend in which attackers bypass core platforms by targeting integrated tools that already hold privileged access.\nBenzinga's Edge Stock Rankings indicate that Salesforce is trending lower in the short, medium and long term. Click here to see how its performance stacks up against industry peers.\nRead Next:\nDisclaimer: This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors.\nPhoto courtesy: NYCStock / Shutterstock.com","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"-1","news_tag":"policyRegulatory","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.35.12","shortVersion":"4.35.12","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2585118572","isCrawlerRequest":true}