ZTE CDO Cui Li Highlights Agentic AI's Role in Shaping Future Customer Experience

Reuters12-03

ZTE CDO Cui Li Highlights Agentic AI's Role in Shaping Future Customer Experience

ZTE Corporation's Chief Development Officer, Cui Li, spoke at Economist Impact's AI Innovation Asia 2025, outlining the company's strategic vision for agentic AI and its transformative impact on customer experience and business resilience. Cui Li emphasized ZTE's focus on integrating agentic AI across networks, computing, homes, and personal devices, highlighting advancements such as autonomous networks powered by Nebula Telecom Large Model, big data, and digital twins. She shared that ZTE, in partnership with China Mobile, developed multi-agent systems capable of self-healing network issues, reducing troubleshooting time by 47%. Cui Li also stressed the importance of integrating AI with domain expertise, maintaining human oversight, and adopting end-edge-cloud collaboration to enhance security and efficiency. She identified three crucial talent types for the future: AI experts, AI power users, and those who can go beyond AI.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ZTE Corporation published the original content used to generate this news brief on December 02, 2025, and is solely responsible for the information contained therein.

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Cui Li emphasized ZTE's focus on integrating agentic AI across networks, computing, homes, and personal devices, highlighting advancements such as autonomous networks powered by Nebula Telecom Large Model, big data, and digital twins. She shared that ZTE, in partnership with China Mobile, developed multi-agent systems capable of self-healing network issues, reducing troubleshooting time by 47%. Cui Li also stressed the importance of integrating AI with domain expertise, maintaining human oversight, and adopting end-edge-cloud collaboration to enhance security and efficiency. She identified three crucial talent types for the future: AI experts, AI power users, and those who can go beyond AI.\n      \n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ZTE Corporation published the original content used to generate this news brief on December 02, 2025, and is solely responsible for the information contained therein.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.35.10","shortVersion":"4.35.10","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2588132900","isCrawlerRequest":true}