ZTE CDO Cui Li Highlights AI Agents Transforming Customer Experience at AI Innovation Asia 2025

Reuters12-07 11:54

ZTE CDO Cui Li Highlights AI Agents Transforming Customer Experience at AI Innovation Asia 2025

ZTE Corporation's Chief Development Officer, Cui Li, delivered a keynote at the AI Innovation Asia 2025 event organized by Economist Impact in Singapore. During the panel discussion titled "How can AI help us? AI Agents and the Customer Experience," Cui Li outlined ZTE's strategic vision for AI agents, emphasizing their transformative impact on customer experience and business operations. She highlighted ZTE's "AI for All" strategy, which integrates AI agents across networks, computing, households, and personal devices. Cui Li also discussed the importance of balancing hardware and software, systematic top-down planning, and beginning with high-quality, practical scenarios to drive innovation. Additionally, she stressed the need for enhanced resilience, oversight, and accountability as enterprises prepare for the era of AI agents, citing ZTE's collaboration with China Mobile on multi-agent systems that have significantly reduced network troubleshooting times.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ZTE Corporation published the original content used to generate this news brief via PR Newswire (Ref. ID: GE39170) on December 07, 2025, and is solely responsible for the information contained therein.

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During the panel discussion titled \"How can AI help us? AI Agents and the Customer Experience,\" Cui Li outlined ZTE's strategic vision for AI agents, emphasizing their transformative impact on customer experience and business operations. She highlighted ZTE's \"AI for All\" strategy, which integrates AI agents across networks, computing, households, and personal devices. Cui Li also discussed the importance of balancing hardware and software, systematic top-down planning, and beginning with high-quality, practical scenarios to drive innovation. Additionally, she stressed the need for enhanced resilience, oversight, and accountability as enterprises prepare for the era of AI agents, citing ZTE's collaboration with China Mobile on multi-agent systems that have significantly reduced network troubleshooting times.\n      \n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. 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