ISG Report Finds Insurers Accelerate AI Adoption Through Global Capability Centers

Reuters12-10

ISG Report Finds Insurers Accelerate AI Adoption Through Global Capability Centers

Information Services Group Inc. (ISG) has released its 2025 Provider Lens® report analyzing strategic capabilities in the global insurance services market, with a focus on the growing adoption of global capability centers (GCCs) by insurers. The report finds that insurance carriers are increasingly partnering with service providers to establish GCCs, aiming to attract AI talent, cut costs, expand operational capabilities, and enhance resilience amid economic uncertainty and rapid technological change. ISG highlights that GCC models allow insurers to integrate AI and other advanced technologies more quickly and efficiently, addressing skill shortages and legacy system challenges. The report evaluates 17 service providers, naming Capgemini, Cognizant, EXL, Genpact, HCLTech, Infosys, and Tech Mahindra as industry leaders, while Persistent Systems and Zensar Technologies are recognized as rising stars for their promising portfolios and growth potential.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20251209868103) on December 10, 2025, and is solely responsible for the information contained therein.

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