Capita Reports Steady Revenue Performance Amid Contact Centre Decline

Reuters12-12

Capita Reports Steady Revenue Performance Amid Contact Centre Decline

Capita plc has provided a trading update for the 11 months to 30 November 2025. The Group's adjusted revenue performance was broadly consistent with the first half of the year. Capita Public Service, which represents 63% of Group revenue, reported growth of 4.0%, though revenue growth in the second half moderated slightly compared to the first half, due to some client-driven revenue delays. The Contact Centre segment, comprising 23% of Group revenue, saw adjusted revenue decline by 18.3%, reflecting the impact of previously announced contract losses and volume reductions, particularly in the telecommunications sector. The closed book Life & Pensions business has now met the criteria to be treated as a business exit and, from year end, its results will be excluded from the Group's adjusted results. For like-for-like comparison, comparatives will be re-presented to also exclude this business. The numbers presented include the performance of the closed book Life & Pensions business.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Capita plc published the original content used to generate this news brief on December 12, 2025, and is solely responsible for the information contained therein.

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The Group's adjusted revenue performance was broadly consistent with the first half of the year. Capita <a href=\"https://laohu8.com/S/PNMXO\">Public Service</a>, which represents 63% of Group revenue, reported growth of 4.0%, though revenue growth in the second half moderated slightly compared to the first half, due to some client-driven revenue delays. The Contact Centre segment, comprising 23% of Group revenue, saw adjusted revenue decline by 18.3%, reflecting the impact of previously announced contract losses and volume reductions, particularly in the telecommunications sector. The closed book Life &amp; Pensions business has now met the criteria to be treated as a business exit and, from year end, its results will be excluded from the Group's adjusted results. For like-for-like comparison, comparatives will be re-presented to also exclude this business. 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The Contact Centre segment, comprising 23% of Group revenue, saw adjusted revenue decline by 18.3%, reflecting the impact of previously announced contract losses and volume reductions, particularly in the telecommunications sector. The closed book Life & Pensions business has now met the criteria to be treated as a business exit and, from year end, its results will be excluded from the Group's adjusted results. For like-for-like comparison, comparatives will be re-presented to also exclude this business. The numbers presented include the performance of the closed book Life & Pensions business.\n      \n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 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