AI needs to prove itself where it matters most

cityam2025-12-31

The Sage HQ. AI has to solve problems and pain points says CEO Steve Hare A few weeks ago, I spoke with a small business owner who had heard AI could help with her accounts. She wasn’t sure how. She ...

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AI has to solve problems and pain points says CEO Steve Hare A few weeks ago, I spoke with a small business owner who had heard AI could help with her accounts. She wasn’t sure how. 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AI has to solve problems and pain points says CEO Steve Hare A few weeks ago, I spoke with a small business owner who had heard AI could help with her accounts. She wasn’t sure how. She just knew she was spending hours in her evenings and weekends on invoices and spreadsheets when she’d rather be growing her business.That conversation stuck with me because it captures exactly where we are with AI in2026.The real challenge for AI this year is not whether it’s powerful or even whether it’s impressive. It’s whether people can trust it, understand it, and confidently use it in the moments that actually matter to them.People aren’t asking for more intelligence in the abstract.For me, the most important question for 2026 is not how intelligent the model is.It’s whether AI can consistently deliver outcomes people can depend on, week in and week out.How do we put tools into the hands of entrepreneurs thatsave them hours every week, reduce errors, and give them confidence in the re","collect":0,"end_time":0,"defaultTopTitle":"cityam.com","property":[],"viewcount":null,"language":"en","relate_stocks":{"BK4528":"SaaS概念","AI":"C3.ai, Inc.","BK4023":"应用软件","BK4587":"ChatGPT概念","BK4588":"碎股","BK4543":"AI","BK4585":"ETF&股票定投概念","BK4551":"寇图资本持仓"},"translate_title":"人工智能需要在最重要的地方证明自己","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"AI":0.9},"content_text":"The Sage HQ. AI has to solve problems and pain points says CEO Steve Hare A few weeks ago, I spoke with a small business owner who had heard AI could help with her accounts. She wasn’t sure how. She just knew she was spending hours in her evenings and weekends on invoices and spreadsheets when she’d rather be growing her business.That conversation stuck with me because it captures exactly where we are with AI in 2026.The real challenge for AI this year is not whether it’s powerful or even whether it’s impressive. It’s whether people can trust it, understand it, and confidently use it in the moments that actually matter to them. \n\nPeople aren’t asking for more intelligence in the abstract. \n\n\n\n\n\n\nNews Updates\nStay ahead with our three daily briefings delivering all the key market moves, top business and political stories, and incisive analysis straight to your inbox.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nThey’re asking for fewer late nights, fewer errors, and more certainty that the numbers they rely on are right. They’re looking at how to save time and make better use of what time they have.I’ve had dozens of conversations like this with small business owners throughout the course of the year. They’re not sitting up late debating multimodal models or hallucination rates. They’re thinking about cash flow, payroll, sales, growth, late payments, compliance, and whether they can afford to hire that extra person.\n\nIf AI is going to matter to these people, it has to solve those problems and pain points – reliably, predictably, and without adding new complexity or risk, not in theory, but in practice. This is where much of today’s AI hype begins to fall apart. The focus should be real solutions for real people, not demonstrations designed to look impressive but fail under day-to-day pressure.Trust is the real measure of AI successWe’re seeing more “AI theatre”: big promises, confident demos, and sweeping claims that don’t stand up once real data, workflows, and accountability are involved. Over-promising might generate headlines, but when tools don’t work as expected, people lose time, confidence, and trust. And in areas like finance and payroll, that loss of trust is hard to win back.\n\nFor me, the most important question for 2026 is not how intelligent the model is. It’s whether AI can consistently deliver outcomes people can depend on, week in and week out. How do we put tools into the hands of entrepreneurs that save them hours every week, reduce errors, and give them confidence in the results, so they can focus on growing their business?Put simply, it’s not about “How advanced is the model?” it’s “How did this make someone’s job easier, quicker, better?” Or even more simply: “Did this help someone get home on time?”","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.35.13","shortVersion":"4.35.13","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2595472100","isCrawlerRequest":true}