Macquarie Group Launches AI-Powered Support Assistant for Bank Customers

MT Newswires Live01-19

Macquarie Group (ASX:MQG) launched "Q," an artificial intelligence-powered support assistant exclusively for Macquarie Bank customers for their everyday banking services, the company said in a statement Monday.

Q is available in the Macquarie Mobile Banking app and Macquarie Online platforms, the company said. It uses advanced language processing to understand and respond to common customer questions and requests and can escalate customer queries to a Macquarie staff.

Two-factor authentication and encryption is used to protect customer data and conversations, the company said.

The company expects Q to provide customers with personalized spending insights by category or merchant as it continues to develop.

Macquarie Group's shares fell past 1% in recent trading on Monday.

Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.

Comments

We need your insight to fill this gap

Leave a comment

{"i18n":{"language":"en_US"},"isChannel":false,"data":{"share":"https://ttm.financial/m/news/2604790519?lang=en_US&edition=fundamental","thumbnail":"","is_english":true,"pubTime":"2026-01-19 09:36","share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","id":"2604790519","market":"sh","top_or_hot":-1,"title":"Macquarie Group Launches AI-Powered Support Assistant for Bank Customers","media":"MT Newswires Live","content":"<html><body><p> <a href=\"https://laohu8.com/S/MQG.AU\">Macquarie</a> Group (ASX:MQG) launched \"Q,\" an artificial intelligence-powered support assistant exclusively for <a href=\"https://laohu8.com/S/MBLPA.AU\">Macquarie Bank</a> customers for their everyday banking services, the company said in a statement Monday.</p><p>Q is available in the Macquarie Mobile Banking app and Macquarie Online platforms, the company said. It uses advanced language processing to understand and respond to common customer questions and requests and can escalate customer queries to a Macquarie staff.</p><p>Two-factor authentication and encryption is used to protect customer data and conversations, the company said.</p><p>The company expects Q to provide customers with personalized spending insights by category or merchant as it continues to develop.</p><p>Macquarie Group's shares fell past 1% in recent trading on Monday.</p></body></html>","source":"mtnewswires_news","html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Macquarie Group Launches AI-Powered Support Assistant for Bank Customers</title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 11px; color: #7E829C; margin: 0;line-height: 11px;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nMacquarie Group Launches AI-Powered Support Assistant for Bank Customers\n</h2>\n\n<h4 class=\"meta\">\n\n\n<a class=\"head\" href=\"https://laohu8.com/wemedia/1092851196\">\n\n\n<div class=\"h-thumb\" style=\"background-image:url(https://community-static.tradeup.com/news/3002d84abbd5ace3c99397c7f95b8d4e);background-size:cover;\"></div>\n\n<div class=\"h-content\">\n<p class=\"h-name\">MT Newswires Live </p>\n<p class=\"h-time\">2026-01-19 09:36</p>\n</div>\n\n</a>\n\n\n</h4>\n\n</header>\n<article>\n<html><body><p> <a href=\"https://laohu8.com/S/MQG.AU\">Macquarie</a> Group (ASX:MQG) launched \"Q,\" an artificial intelligence-powered support assistant exclusively for <a href=\"https://laohu8.com/S/MBLPA.AU\">Macquarie Bank</a> customers for their everyday banking services, the company said in a statement Monday.</p><p>Q is available in the Macquarie Mobile Banking app and Macquarie Online platforms, the company said. It uses advanced language processing to understand and respond to common customer questions and requests and can escalate customer queries to a Macquarie staff.</p><p>Two-factor authentication and encryption is used to protect customer data and conversations, the company said.</p><p>The company expects Q to provide customers with personalized spending insights by category or merchant as it continues to develop.</p><p>Macquarie Group's shares fell past 1% in recent trading on Monday.</p></body></html>\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"CUBI","symbol_name":"Customers Bancorp Inc.","start_time":0,"source_url":"https://www.mtnewswires.com/","article_id":"2604790519","we_media_id":"1092851196","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2604790519","pubTimestamp":1768786565,"columns":[],"sourceInfo":{"source_id":"mtnewswires_news","name":"MT Newswires"},"weMediaInfo":{"media_name":"MT Newswires Live","introduction":"The most recognized names in North America, Europe and Asia rely on MT Newswires to power their applications. Better news, better service, better price.","home_visible":1,"id":"1092851196","head_image":"https://community-static.tradeup.com/news/3002d84abbd5ace3c99397c7f95b8d4e"},"summary":"Macquarie Group  launched \"Q,\" an artificial intelligence-powered support assistant exclusively for Macquarie Bank customers for their everyday banking services, the company said in a statement Monday.Q is available in the Macquarie Mobile Banking app and Macquarie Online platforms, the company said. It uses advanced language processing to understand and respond to common customer questions and requests and can escalate customer queries to a Macquarie staff.Two-factor authentication and encryption is used to protect customer data and conversations, the company said.The company expects Q to provide customers with personalized spending insights by category or merchant as it continues to develop.Macquarie Group's shares fell past 1% in recent trading on Monday.","collect":0,"end_time":0,"defaultTopTitle":"","property":[],"viewcount":null,"language":"en","relate_stocks":{"CUBI":"Customers Bancorp Inc.","BK7511":"ESG概念","BK4211":"区域性银行","MQG.AU":"Macquarie","BK7046":"综合性资本市场"},"translate_title":"麦格理集团为银行客户推出人工智能支持助手","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"CUBI":1.5,"MQG.AU":1.5},"content_text":"Macquarie Group (ASX:MQG) launched \"Q,\" an artificial intelligence-powered support assistant exclusively for Macquarie Bank customers for their everyday banking services, the company said in a statement Monday.Q is available in the Macquarie Mobile Banking app and Macquarie Online platforms, the company said. It uses advanced language processing to understand and respond to common customer questions and requests and can escalate customer queries to a Macquarie staff.Two-factor authentication and encryption is used to protect customer data and conversations, the company said.The company expects Q to provide customers with personalized spending insights by category or merchant as it continues to develop.Macquarie Group's shares fell past 1% in recent trading on Monday.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"productRelease","news_rank":0,"symbols":[],"gpt_button":1,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"tenantId":"TBGLOBAL","deviceId":"web-server-community-laohu8-v3","version":"4.36.0","shortVersion":"4.36.0","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2604790519","isCrawlerRequest":true}