8x8 Launches AI-Powered CX Platform Upgrades

Reuters02-18

8x8 Launches AI-Powered CX Platform Upgrades

8x8 Inc. announced platform-wide upgrades across its 8x8 Platform for CX aimed at reducing handle times, improving forecast accuracy, and streamlining workforce management. The company said its Customer 360 capability consolidates cross-channel customer history, profile context, and AI-driven insights such as sentiment and top topics into a single view within 8x8 Agent Workspace. 8x8 also stated that 8x8 Workforce Management is now available with every 8x8 Contact Center package, adding forecasting, scheduling, and shift management without additional tools, and that customers can engage via WhatsApp using interactive flows and one-tap voice calling, alongside automated MM Lite onboarding and WhatsApp Business App plus Cloud API co-existence.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 8x8 Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260218184623) on February 18, 2026, and is solely responsible for the information contained therein.

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