8x8 Launches Smart Assist AI Tool for Contact Center Agents

Reuters02-19

8x8 Launches Smart Assist AI Tool for Contact Center Agents

8x8 Inc. announced the launch of 8x8 Smart Assist, an AI-powered solution embedded in 8x8 Agent Workspace that provides real-time guidance, dynamic workflows, sentiment detection, next-best actions, and AI-generated post-call summaries to reduce after-call work and improve consistency across channels. The company said early deployments showed a 23% reduction in agent onboarding time. The announcement also cited a Metrigy report stating 62.7% of companies credit AI assistance with improving agent performance, and that 63.8% apply time saved to acquiring more customer insights while 43.4% add AI-guided upsell pitches during calls.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 8x8 Inc. published the original content used to generate this news brief on February 19, 2026, and is solely responsible for the information contained therein.

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