LivePerson Launches Syntrix AI Agent Evaluation and Live Agent Training Platform

Reuters03-03

<a href="https://laohu8.com/S/LPSN">LivePerson</a> Launches Syntrix AI Agent Evaluation and Live Agent Training Platform

LivePerson Inc. announced the launch of Syntrix, an AI agent evaluation and live agent training platform for enterprise customer experience. The company said Syntrix enables enterprises to stress-test AI agents and guardrails against diverse synthetic customer personas and edge-case scenarios, using a vendor-neutral approach that supports proprietary or third-party models. LivePerson also said Syntrix can be used to train contact center and sales agents through AI-powered simulations with automated feedback on empathy, accuracy, and brand compliance. Early estimates cited by LivePerson indicate Syntrix can reduce new-hire ramp time by up to 30% and save an average of $3,500 in onboarding costs per agent, while helping identify issues in a simulated environment to address drift and noncompliance.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. LivePerson Inc. published the original content used to generate this news brief via PR Newswire (Ref. ID: NY99863) on March 03, 2026, and is solely responsible for the information contained therein.

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