Amazon launches AI-enabled platform to automate healthcare administrative tasks

Reuters03-05 21:47
<a href="https://laohu8.com/S/AMZN">Amazon</a> launches AI-enabled platform to automate healthcare administrative tasks

By Sahil Pandey

March 5 (Reuters) - Amazon's AMZN.O cloud unit, AWS, said on Thursday it had launched an artificial intelligence-enabled platform that aims to ease access to care for patients and cut administrative work for healthcare providers.

The agentic AI-led platform, Amazon Connect Health, integrates with electronic health records that clinicians use for patient verification, appointment scheduling, compiling medical histories, clinical documentation, and medical coding, AWS said in a blog post.

  • It is designed to operate around the clock, booking appointments instantly and escalating complex cases to staff as needed.

  • It leverages specialized learning techniques on healthcare-specific data sets and guidelines.

  • The platform undergoes multi-step evaluation of model performance for safety and accuracy, including clinician-in-the-loop driven checks.

  • AWS said UC San Diego Health, which has deployed the tool, has reported saving one minute per call and reducing call abandonment rates by up to 60%.

  • The system can transcribe doctor-patient conversations during visits, draft clinical notes for provider review in real time and generate patient-friendly summaries.

  • Amazon Connect Health uses a feature called evidence mapping that links AI-generated output to its exact source like call transcripts and medical records to ensure transparency.

  • Amazon One Medical has used the documentation feature for more than a million visits, with strong clinician adoption and regular weekly usage.

(Reporting by Sahil Pandey in Bengaluru; Editing by Maju Samuel)

((Sahil.Pandey@thomsonreuters.com;))

At the request of the copyright holder, you need to log in to view this content

Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.

Comments

We need your insight to fill this gap
Leave a comment