ACI Speedpay study finds 76% of bill pay organizations plan to evaluate new solutions as 26% trust current systems to meet future needs

Reuters03-12
ACI Speedpay study finds 76% of bill pay organizations plan to evaluate new solutions as 26% trust current systems to meet future needs

ACI Speedpay’s 2026 Biller Impact Study found that 80% of bill pay organizations view bill pay solutions as critical to business priorities, while 26% say their current systems can meet future needs. The study reported that 76% of billers plan to evaluate new bill pay solutions within the next 12 to 24 months, with improved payment resiliency cited as the top reason to consider switching. It also found that 42% of billers currently offer an urgent or immediate pay option, and 82% of those that do not plan to add it. The survey covered 712 executives and senior bill pay leaders across several North American sectors, including utilities, telecommunications, insurance, and government.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ACI Worldwide Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260310494889) on March 12, 2026, and is solely responsible for the information contained therein.

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