Dynatrace study finds CAD 7.6 billion in Canadian sales at risk from payment system failures

Reuters03-13

Dynatrace study finds CAD 7.6 billion in Canadian sales at risk from payment system failures

A report by FreedomPay, Dynatrace and Retail Economics estimates that CAD 7.6 billion in annual retail and hospitality sales in Canada is at risk due to payment system failures. The study found Canadian consumers will wait 6 minutes during an outage before abandoning a purchase, while the average outage lasts 67 minutes. Canadian businesses reported 6.8 payment outages per year, compared with 5.7 in the US and 5.1 in the UK. The report said restoring payment systems within the first 5 minutes can prevent over 90% of potential losses. It also found that 32% of retail and hospitality businesses operate without a secure digital payment backup, while 44% use secondary internet connections.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Dynatrace Inc. published the original content used to generate this news brief on March 12, 2026, and is solely responsible for the information contained therein.

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