Just Eat and Autotrader face fake reviews investigation

cityam03-27

The takeaway firm may have manipulated its star ratings, the CMA said Just Eat and Autotrader are among five firms being probed by the competition watchdog as it uses new fake review rules to crack ...

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GMT+8&nbsp;&nbsp;&nbsp;<a href=https://www.cityam.com/just-eat-and-autotrader-face-fake-reviews-investigation/><strong>cityam</strong></a>\n\n\n</h4>\n\n</header>\n<article>\n<div>\n<p>The takeaway firm may have manipulated its star ratings, the CMA said Just Eat and Autotrader are among five firms being probed by the competition watchdog as it uses new fake review rules to crack ...</p>\n\n<a href=\"https://www.cityam.com/just-eat-and-autotrader-face-fake-reviews-investigation/\">Source 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new fake review rules to crack down on businesses.The food delivery firm’s ratings system may have inflated the star ratings of some restaurants and grocers, according to the Competition and Markets Authority , while the used car seller may have failed to count some one-star reviews towards its overall rating.The new guidance, launched in April, banned companies from posting fake reviews, hiding negative feedback and posting paid-for reviews which are not clearly marked as adverts.The CMA is also investigating funeral firm Dignity and restaurant chain Pasta Evangelists, as well as customer feedback firm Feefo – which moderated the Autotrader reviews called into question by the watchdog.The funeral firm may have asked staff to write positive reviews about the company’s crematorium services, the CMA said.The CMA granted fir","collect":0,"end_time":0,"defaultTopTitle":"cityam.com","property":[],"viewcount":null,"language":"en","relate_stocks":{"BK4588":"碎股","BK4585":"ETF&股票定投概念","CMA":"联信银行","BK4589":"SVB概念","BK4211":"区域性银行","BK4207":"综合性银行"},"translate_title":"Just Eat和Autotrader面临虚假评论调查","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"CMA":1},"content_text":"The takeaway firm may have manipulated its star ratings, the CMA said Just Eat and Autotrader are among five firms being probed by the competition watchdog as it uses new fake review rules to crack down on businesses.The food delivery firm’s ratings system may have inflated the star ratings of some restaurants and grocers, according to the Competition and Markets Authority (CMA), while the used car seller may have failed to count some one-star reviews towards its overall rating.The new guidance, launched in April, banned companies from posting fake reviews, hiding negative feedback and posting paid-for reviews which are not clearly marked as adverts.The CMA is also investigating funeral firm Dignity and restaurant chain Pasta Evangelists, as well as customer feedback firm Feefo – which moderated the Autotrader reviews called into question by the watchdog.\n\nThe funeral firm may have asked staff to write positive reviews about the company’s crematorium services, the CMA said.\n\n\n\n\n\n\nNews Updates\nStay ahead with our three daily briefings delivering all the key market moves, top business and political stories, and incisive analysis straight to your inbox.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPasta Evangelists is under investigation over whether the spaghetti seller offered customers discounts on future orders in exchange for five-star reviews on delivery apps.Fake reviews a threat as Brits short on cashSarah Cardell, the CMA’s chief executive, said: “Fake reviews strike at the heart of consumer trust – with many of us worrying about misleading content when looking at reviews online.“With household budgets under pressure, people need to know they’re getting genuine information – not reviews or star-ratings that have been manipulated to push them towards the wrong choice.”\n\nThe CMA granted firms a three month grace period following the launch of its new rules, in which it helped businesses meet the new requirements and promised not to investigate breaches.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"-1","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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