Alphabet's (GOOG, GOOGL) Google Cloud said Wednesday that Home Depot (HD) is launching an artificial intelligence-powered phone agent system built on Google Cloud's Gemini Enterprise for Customer Experience.
Financial terms of the project were not provided.
Based on early results from a 50-store pilot, the AI voice agents are able to understand why a customer is calling in fewer than 10 seconds, getting customers to a solution four times faster than navigating traditional phone menus, Google Cloud said.
Home Depot plans to roll out the AI voice agent system across all of its US stores over the coming year, Google Cloud said.
Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.
Comments