Ribbon Communications (RBBN) said Thursday it is providing voice communication technology to Salesforce (CRM) for its new agentic AI contact center offering, Agentforce Contact Center.
The technology, including Session Border Controller Cloud Native edition and Policy and Routing Engine, routes and helps secure voice calls to agentic AI and human agents using the contact center, the company said.
Ribbon and Salesforce worked together to install the software on multiple Amazon Web Services instances, it added.
Shares of Ribbon were up about 6% in morning trading.
Price: 2.76, Change: +0.16, Percent Change: +5.96
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