By Robb M. Stewart
Toronto-Dominion Bank is launching its first agentic artificial intelligence model to automate and streamline the application process for mortgages and home equity lines of credit.
The use of the autonomous AI model is a first step by the Canadian bank to leverage agentic AI to begin what it describes as an end-to-end transformation of its real estate secured lending operations.
Canada's biggest lenders are adopting AI in an effort to accelerate growth. TD, Canada's second largest bank by market value, has been working to cut costs from its operations and automate processes, and has embarked on efforts to deploy technology such as AI at scale.
TD said the agentic AI model it developed uses autonomous agents to create application summary memos by classifying client documents, extracting key information, calculating client income and validating figures against select policy requirements. It can perform consent checks and search for any discrepancies before generating a summary for underwriters.
Early results indicate that agentic AI is reducing the process from an average of 15 hours to an average of less than three minutes, while also providing more accurate results, it said. It is part of a push by the bank that aims to combine advanced machine intelligence with human expertise to deliver faster, simpler and more personalized services and a goal of generating 1 billion Canadian dollars (US$728 million) in annual value from AI in the coming years.
TD said the integration of agentic AI will be overseen by its Trustworthy AI team, which evaluates AI models on markers including privacy, security, fairness and accountability before they come into contact with humans. The team will continue to monitor models after they are deployed, it said.
Write to Robb M. Stewart at robb.stewart@wsj.com
(END) Dow Jones Newswires
May 21, 2026 07:42 ET (11:42 GMT)
Copyright (c) 2026 Dow Jones & Company, Inc.
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