SAP Accepts EU Antitrust Commitments on ERP Support Services

MT Newswires Live07-09

SAP (SAP) has agreed to legally binding commitments to address European Commission antitrust concerns over its maintenance and support services for on-premises enterprise resource planning software, the European Commission said Thursday.

Under the commitments, the regulator said SAP will allow customers greater flexibility to split support across different providers, terminate licenses and maintenance contracts in certain circumstances, eliminate reinstatement fees, reduce back-maintenance charges, broaden access to alternative licensing models and establish an internal process to resolve disputes over compliance.

The European Commission said it had preliminarily found SAP may have abused its dominant position by restricting customers' ability to switch support providers, charging fees to customers returning to SAP support and limiting termination of maintenance contracts.

The commitments will apply globally for 10 years and will be monitored by an independent trustee, it added.

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