Microsoft Outage Exposes Risk of Relying on Single Provider for Communications

Dow Jones11-13 20:48

1248 GMT - This week's Microsoft outage exposes the risk of placing an entire organization's communications within the cloud of a single provider, says Benjamin Schilz, chief executive of communications platform Wire. "No one should be pointing fingers at Microsoft right now. Technology is never perfect, and an outage like this could happen to any business, including us," he says. But he adds that government agencies, the defense sector and critical infrastructure cannot afford to depend on a single service for their communications. "Digital sovereignty means more than just having control over data and where it is stored; it also means remaining operational during a disruption," he says. "If an organization makes all its communications dependent on one platform, it effectively ties its crisis-response capability to that same platform."

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