Today i was logging in to tiger brokers as usual, completing the task in order to claim my free tiger coins. Just yesterday i had over 10k tiger coins and was saving up to reach the 12k mark for my 100dollars stock voucher. Infact i was quite excited and looking forward to it, because i thought it was only a matter of time before i can finally reach that milestone. However, to my shock i clicked on the page to find only 9k+ tiger coins left in my account. Upon digging through the rules on tiger coins, i found out that it expires after 2 years. However, this is wierd because i only created this account less than a year ago. I am wondering if such an incident has occured to anyone else, and if so, is there an explaination for this? Because any current information i can find does not help me make sense of having my coins disposed.
Attached are the following screenshots. You can see when exactly my very first coins were collected, the entire page of coins being 'disposed' and also the rules regarding tiger coins on their own site. (Note, those were not the only coins that were being deducted, i could only attach 3 screenshots)
The only thing i can say is, all of their promotions and events
seem very suspect. Infact, the 5 commission free trades for 888coins i had purchased once, but didnt seem to get my trades for free at all...
Comments
just my own two cents. and 200 word limit on each comment is bad [笑哭][笑哭]
so with 12000 coins, it is either 1x100SGD, or 2.4x30USD=101.52SGD
"Trade>Order>Filled>[select a trade]>Details"
see "Comission-Free Discount"
it is not totally free because it is discount on commission only, and still have to pay platform fees
can go to "ME>Promotions & Rewards>Commission-Free Card"
and it shows "## times used" below each card.
Got charged Even though supposed to be commision free
Nobody pick up online chat