Thank you, Captain Tiger, for providing clarity on the situation and informing us of the team’s efforts to reinstate the redemption options. While the restoration of these options is a necessary step, the way this issue was handled has left a lingering sense of disillusionment, particularly as we begin a new year, a time that should inspire confidence and trust.

The absence of proactive communication, combined with the delayed resolution, created unnecessary frustration and wasted considerable time, both for myself and for the broader community. Traders who have invested in the platform deserve more than reactive measures; they deserve a system that anticipates and avoids such oversights through robust processes and transparent communication.

This incident is not the first to raise questions about Tiger’s operational management and its prioritisation of user experience. As someone who earned the MVP number one award, only to later discover it was redeemable solely to a Singapore address, this latest experience compounds the sense of disconnection between the platform’s messaging and its execution. For a platform with a global user base, such restrictions feel short-sighted and dismissive, leaving an unfortunate impression and risking alienation of its most loyal traders.

Restoring redemption options addresses the symptom, but the erosion of trust is a deeper wound. As a leading platform, Tiger must now take consistent and meaningful action to rebuild the confidence that has been undermined. Trust is the cornerstone of any community-driven platform, and regaining it will require not just resolution but a commitment to excellence in user experience and operational integrity.

I trust Tiger will take these concerns seriously and use this as an opportunity to rebuild trust and improve the user experience for all.

Cheers, BC 🍀🍀🍀