SonnyM personal page - To The Moon

SonnyM

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2024-05-25

$Frasers L&C Tr(BUOU.SI)$ if it's so good, why is it priced so low? What am I missing?

2024-05-24

Temu facing scrutiny from E.U. so PDD could shoot to $200 then drop back to moving avg

2024-04-04

$Tesla Motors(TSLA)$ they need LIDAR not camera It was a quick cost saving measure and it failed badly

2024-05-16

Apple has most to gain by Siri and all their iDevices with protections on security and privacy that others lack NVIDIA margins may fall as they cut prices with new competition

2024-05-10

MC at 5.31bn for a seven year old chinese BEV company with ~16k people seems about right. Maybe pops to $22.50

2024-04-04

Yes, it is quite bubbly due to the ETFs and big institutions can buy in too now Historically it has gone up after halvings, then falls again

2024-05-17

Walmart and Costco as rates stay higher for longer and people look to save money

2024-04-18

Genius! Bezos is very customer focused

Inside Amazon's Secret Operation to Gather Intel on Rivals

2024-06-01

Good feature in case any news breaks overnight and you want to exit or enter a trade. Is there a list of the 573 stocks?

2024-05-28

Nice, will find some in Oz

@melson:$Tiger Brokers(TIGR)$ my favorite coffee is Vietnamese filter coffee, very rich flavor, chocolaty and has va strong aroma. best with condensed milk. it can be enhanced with a little sea salt if you like. salt coffee is a hot favorite in danang. luckin coffee is good coffee outside Vietnam. the coffee is aromatic and chocolaty too. the bitterness fades in and out. recently got to try some interesting 3in1 coffee. the Yunnan coffee is a little like Singapore coffee shop coffee but with more chocolaty flavor. the Sumatran coffee is also strong and flavorful. what's yours mes amis? @Asphen @Aqa

Go to Tiger App to see more news

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Is there a list of the 573 stocks?","listText":"Good feature in case any news breaks overnight and you want to exit or enter a trade. Is there a list of the 573 stocks?","text":"Good feature in case any news breaks overnight and you want to exit or enter a trade. Is there a list of the 573 stocks?","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/312090925945040","isVote":1,"tweetType":1,"viewCount":2755,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":310732634394664,"gmtCreate":1716868016853,"gmtModify":1716868020305,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"Nice, will find some in Oz","listText":"Nice, will find some in Oz","text":"Nice, will find some in Oz","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/310732634394664","repostId":"310723400790176","repostType":1,"repost":{"id":310723400790176,"gmtCreate":1716865731518,"gmtModify":1716889801864,"author":{"id":"4123471905369072","authorId":"4123471905369072","name":"melson","avatar":"https://community-static.tradeup.com/news/fe7079b4776e26217c92d8df6830df10","crmLevel":12,"crmLevelSwitch":1,"followedFlag":false,"idStr":"4123471905369072","authorIdStr":"4123471905369072"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/TIGR\">$Tiger Brokers(TIGR)$ </a> my favorite coffee is Vietnamese filter coffee, very rich flavor, chocolaty and has va&nbsp;strong aroma. best with condensed milk. it can be enhanced with a little sea salt if you like. salt coffee&nbsp;is a hot favorite in danang.&nbsp; luckin coffee is good coffee outside Vietnam. the coffee is aromatic and chocolaty too. the bitterness fades in and out.&nbsp; recently got to try some interesting 3in1 coffee. the Yunnan coffee is a little like Singapore coffee shop coffee but with more chocolaty flavor. the Sumatran coffee is also strong and flavorful.&nbsp; what's yours mes amis?&nbsp;<a href=\"https://ttm.financial/U/3576339097425722\">@Asphen </a>&nbsp;<a href=\"https://ttm.financial/U/4091884160412060\">@Aqa </a>&nbsp;","listText":"<a href=\"https://ttm.financial/S/TIGR\">$Tiger Brokers(TIGR)$ </a> my favorite coffee is Vietnamese filter coffee, very rich flavor, chocolaty and has va&nbsp;strong aroma. best with condensed milk. it can be enhanced with a little sea salt if you like. salt coffee&nbsp;is a hot favorite in danang.&nbsp; luckin coffee is good coffee outside Vietnam. the coffee is aromatic and chocolaty too. the bitterness fades in and out.&nbsp; recently got to try some interesting 3in1 coffee. the Yunnan coffee is a little like Singapore coffee shop coffee but with more chocolaty flavor. the Sumatran coffee is also strong and flavorful.&nbsp; what's yours mes amis?&nbsp;<a href=\"https://ttm.financial/U/3576339097425722\">@Asphen </a>&nbsp;<a href=\"https://ttm.financial/U/4091884160412060\">@Aqa </a>&nbsp;","text":"$Tiger Brokers(TIGR)$ my favorite coffee is Vietnamese filter coffee, very rich flavor, chocolaty and has va strong aroma. best with condensed milk. it can be enhanced with a little sea salt if you like. salt coffee is a hot favorite in danang. luckin coffee is good coffee outside Vietnam. the coffee is aromatic and chocolaty too. the bitterness fades in and out. recently got to try some interesting 3in1 coffee. the Yunnan coffee is a little like Singapore coffee shop coffee but with more chocolaty flavor. the Sumatran coffee is also strong and flavorful. what's yours mes amis? @Asphen @Aqa","images":[{"img":"https://community-static.tradeup.com/news/19d55bcd15a0e6402f4095dc2b481282","width":"1848","height":"4000"},{"img":"https://community-static.tradeup.com/news/31f6ff8fc79637d9a4236a6958b2e5a3","width":"1848","height":"4000"},{"img":"https://community-static.tradeup.com/news/09d2f670b4fc88cc79ed010a95333288","width":"2160","height":"3840"}],"top":1,"highlighted":2,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/310723400790176","isVote":1,"tweetType":1,"viewCount":0,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":3,"langContent":"EN","totalScore":0},"isVote":1,"tweetType":1,"viewCount":3004,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":309780351201320,"gmtCreate":1716634559649,"gmtModify":1716634563627,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/BUOU.SI\">$Frasers L&amp;C Tr(BUOU.SI)$ </a> if it's so good, why is it priced so low?&nbsp;What am I missing?","listText":"<a href=\"https://ttm.financial/S/BUOU.SI\">$Frasers L&amp;C Tr(BUOU.SI)$ </a> if it's so good, why is it priced so low?&nbsp;What am I missing?","text":"$Frasers L&C Tr(BUOU.SI)$ if it's so good, why is it priced so low? What am I missing?","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":6,"commentSize":2,"repostSize":1,"link":"https://ttm.financial/post/309780351201320","isVote":1,"tweetType":1,"viewCount":5276,"authorTweetTopStatus":1,"verified":2,"comments":[{"author":{"id":"4098844373599920","authorId":"4098844373599920","name":"ShareShare","avatar":"https://static.laohu8.com/default-avatar.jpg","crmLevel":12,"crmLevelSwitch":1,"idStr":"4098844373599920","authorIdStr":"4098844373599920"},"content":"I think it is due to interest rate still maintain at this high level. However I believe FED to reduce the interest rate in Aug. I am buying in some at 0.98.","text":"I think it is due to interest rate still maintain at this high level. However I believe FED to reduce the interest rate in Aug. I am buying in some at 0.98.","html":"I think it is due to interest rate still maintain at this high level. However I believe FED to reduce the interest rate in Aug. I am buying in some at 0.98."},{"author":{"id":"4098844373599920","authorId":"4098844373599920","name":"ShareShare","avatar":"https://static.laohu8.com/default-avatar.jpg","crmLevel":12,"crmLevelSwitch":1,"idStr":"4098844373599920","authorIdStr":"4098844373599920"},"content":"So like now. I guess it is waiting for CPI figures?","text":"So like now. I guess it is waiting for CPI figures?","html":"So like now. I guess it is waiting for CPI figures?"}],"imageCount":0,"langContent":"EN","totalScore":0},{"id":309198751080744,"gmtCreate":1716515788374,"gmtModify":1716515793667,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/PDD\">$PDD Holdings Inc(PDD)$&nbsp;</a> what percentage of sales or revenues do you think would come from Europe for Temu or PDD?&nbsp;","listText":"<a href=\"https://ttm.financial/S/PDD\">$PDD Holdings Inc(PDD)$&nbsp;</a> what percentage of sales or revenues do you think would come from Europe for Temu or PDD?&nbsp;","text":"$PDD Holdings Inc(PDD)$ what percentage of sales or revenues do you think would come from Europe for Temu or PDD?","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/309198751080744","isVote":1,"tweetType":1,"viewCount":3004,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":309195418362176,"gmtCreate":1716514976271,"gmtModify":1716514980544,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"Temu facing scrutiny from E.U. so PDD could shoot to $200 then drop back to moving avg","listText":"Temu facing scrutiny from E.U. so PDD could shoot to $200 then drop back to moving avg","text":"Temu facing scrutiny from E.U. so PDD could shoot to $200 then drop back to moving avg","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/309195418362176","isVote":1,"tweetType":1,"viewCount":2709,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":308158586601632,"gmtCreate":1716255872052,"gmtModify":1716263289621,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/LI\">$Li Auto(LI)$&nbsp;</a><v-v data-views=\"0\"></v-v> down by half. Listed at 11.50, wonder if it goes back there","listText":"<a href=\"https://ttm.financial/S/LI\">$Li Auto(LI)$&nbsp;</a><v-v data-views=\"0\"></v-v> down by half. Listed at 11.50, wonder if it goes back there","text":"$Li Auto(LI)$ down by half. Listed at 11.50, wonder if it goes back there","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/308158586601632","isVote":1,"tweetType":1,"viewCount":3439,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":306914670551064,"gmtCreate":1715934147814,"gmtModify":1715934152778,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"Walmart and Costco as rates stay higher for longer and people look to save money","listText":"Walmart and Costco as rates stay higher for longer and people look to save money","text":"Walmart and Costco as rates stay higher for longer and people look to save money","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":1,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/306914670551064","isVote":1,"tweetType":1,"viewCount":2570,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":306349735374888,"gmtCreate":1715827663984,"gmtModify":1715827667994,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/ZK\">$ZEEKR(ZK)$ </a> seems to have been pumped and dumped&nbsp;","listText":"<a href=\"https://ttm.financial/S/ZK\">$ZEEKR(ZK)$ </a> seems to have been pumped and dumped&nbsp;","text":"$ZEEKR(ZK)$ seems to have been pumped and dumped","images":[{"img":"https://community-static.tradeup.com/news/c28ea961c9e11b2207f90ac34d4c58d7","width":"1080","height":"1539"}],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/306349735374888","isVote":1,"tweetType":1,"viewCount":2942,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":1,"langContent":"EN","totalScore":0},{"id":306346123149608,"gmtCreate":1715826784630,"gmtModify":1715826789904,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"Apple has most to gain by Siri and all their iDevices with protections on security and privacy that others lack&nbsp; NVIDIA margins may fall as they cut prices with new competition&nbsp;","listText":"Apple has most to gain by Siri and all their iDevices with protections on security and privacy that others lack&nbsp; NVIDIA margins may fall as they cut prices with new competition&nbsp;","text":"Apple has most to gain by Siri and all their iDevices with protections on security and privacy that others lack NVIDIA margins may fall as they cut prices with new competition","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/306346123149608","isVote":1,"tweetType":1,"viewCount":3122,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":306178445598920,"gmtCreate":1715785847281,"gmtModify":1715785851288,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"pumped to 32 now down to 26","listText":"pumped to 32 now down to 26","text":"pumped to 32 now down to 26","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/306178445598920","isVote":1,"tweetType":1,"viewCount":3060,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":304378573541592,"gmtCreate":1715332720812,"gmtModify":1715332946451,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"MC at 5.31bn for a seven year old chinese BEV company with ~16k people seems about right. Maybe pops to $22.50","listText":"MC at 5.31bn for a seven year old chinese BEV company with ~16k people seems about right. Maybe pops to $22.50","text":"MC at 5.31bn for a seven year old chinese BEV company with ~16k people seems about right. Maybe pops to $22.50","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/304378573541592","isVote":1,"tweetType":1,"viewCount":1046,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":296589387034712,"gmtCreate":1713447116762,"gmtModify":1713447120398,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"Genius! Bezos is very customer focused","listText":"Genius! Bezos is very customer focused","text":"Genius! Bezos is very customer focused","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":1,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/296589387034712","repostId":"2428300661","repostType":4,"repost":{"id":"2428300661","kind":"highlight","weMediaInfo":{"introduction":"Dow Jones publishes the world’s most trusted business news and financial information in a variety of media.","home_visible":0,"media_name":"Dow Jones","id":"106","head_image":"https://static.tigerbbs.com/150f88aa4d182df19190059f4a365e99"},"pubTimestamp":1713408264,"share":"https://ttm.financial/m/news/2428300661?lang=en_US&edition=fundamental","pubTime":"2024-04-18 10:44","market":"sh","language":"en","title":"Inside Amazon's Secret Operation to Gather Intel on Rivals","url":"https://stock-news.laohu8.com/highlight/detail?id=2428300661","media":"Dow Jones","summary":"By Dana Mattioli and Sarah Nassauer | Photographs by Grant Hindsley for The Wall Street Journal. For nearly a decade, workers in a warehouse in Seattle's Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including eBay, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. \"We are entrepreneurs, thinkers, marketers and creators, \" Big River says on its website. \"We have a passion for customers and aren't afraid to experiment.\". What the website doesn't say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant's competitors.An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: \"We make a variety of products available to customers t","content":"<html><head></head><body><p>For nearly a decade, workers in a warehouse in Seattle&#39;s Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.</p><p>The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including <a href=\"https://laohu8.com/S/EBAY\">eBay</a>, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. &#34;We are entrepreneurs, thinkers, marketers and creators, &#34; Big River says on its website. &#34;We have a passion for customers and aren&#39;t afraid to experiment.&#34;</p><p>What the website doesn&#39;t say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant&#39;s competitors.</p><p>Born out of a 2015 plan code named &#34;Project Curiosity,&#34; Big River uses its sales across multiple countries to obtain pricing data, logistics information and other details about rival e-commerce marketplaces, logistics operations and payments services, according to people familiar with Big River and corporate documents viewed by The Wall Street Journal. The team then shared that information with Amazon to incorporate into decisions about its own business.</p><p>Amazon is the largest U.S. e-commerce company, accounting for nearly 40% of all online goods sold in the U.S., according to research firm eMarketer. It often says that it pays little attention to competitors, instead focusing all its energies on being &#34;customer obsessed.&#34; It is currently battling antitrust charges brought last year by the U.S. Federal Trade Commission and 17 states, which accused Amazon of a range of behavior that harms sellers on its marketplace, including using anti-discounting measures that punished merchants for offering lower prices elsewhere.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/f474515b054cf473d8926fda1bb362c5\" alt=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" title=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"1008\"/><span>Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL</span></p><p>The story of Big River offers new insight into Amazon&#39;s elaborate efforts to stay ahead of rivals. Team members attended their rivals&#39; seller conferences and met with competitors identifying themselves only as employees of Big River Services, instead of disclosing that they worked for Amazon.</p><p>They were given non-Amazon email addresses to use externally -- in emails with people at Amazon, they used Amazon email addresses -- and took other extraordinary measures to keep the project secret. They disseminated their reports to Amazon executives using printed, numbered copies rather than email. Those who worked on the project weren&#39;t even supposed to discuss the relationship internally with most teams at Amazon.</p><p>An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: &#34;We make a variety of products available to customers through a number of subsidiaries and online channels.&#34; In conversations, in the event of a leak they were told to focus on the group being formed to improve the seller experience on Amazon, and say that such research is normal, according to people familiar with the discussions.</p><p>Senior Amazon executives, including Doug Herrington, Amazon&#39;s current CEO of Worldwide Amazon Stores, were regularly briefed on the Project Curiosity team&#39;s work, according to one of the people familiar with Big River.</p><p>Some aspects were more Maxwell Smart than James Bond. The Big River website contains a glaring typo, and a so-called Japanese streetwear brand that the team concocted lists a Seattle address on its contacts page. Big River&#39;s team members list Amazon as their employer on LinkedIn -- potentially blowing their cover.</p><p>The LinkedIn page of Max Kless, a former eBay executive who led Big River in Germany before moving to a senior role on the team in the U.S., says that he &#34;developed and led a research subsidiary for Amazon in Germany that prototyped and researched new experiences for Small Business sellers and developers.&#34; Kless didn&#39;t respond to requests for comment.</p><p>&#34;Benchmarking is a common practice in business. Amazon, like many other retailers, has benchmarking and customer experience teams that conduct research into the experiences of customers, including our selling partners, in order to improve their experiences working with us,&#34; an Amazon spokeswoman said. Amazon believes its rivals also carry out research on Amazon by selling on Amazon&#39;s site, she said.</p><h2 id=\"id_1678693353\">Focus on Walmart</h2><p>Virtually all companies research their competitors, reading public documents for information, buying their products or shopping their stores. Lawyers say there is a difference between such corporate intelligence gathering of publicly available information, and what is known as corporate or industrial espionage.</p><p>Companies can get into legal trouble for actions such as hiring a rival&#39;s former employee to obtain trade secrets or hacking a rival. Misrepresenting themselves to competitors to gain proprietary information can lead to suits on trade secret misappropriation, said Elizabeth Rowe, a professor at the University of Virginia School of Law who specializes in trade secret law.</p><p>Amazon for years has had what it calls a benchmarking team that sizes up rivals to ensure the best experience for people who shop on its site. The team has placed orders on websites such as Walmart.com for delivery around the U.S. to test things such as how long it takes competitors to ship. Other companies also have teams to compare themselves to rivals.</p><p>In late 2015, Amazon&#39;s benchmarking team proposed a different sort of project. The business of hosting other merchants to sell their products on Amazon&#39;s platform was becoming increasingly important. So-called third-party sellers on Amazon&#39;s Marketplace, which the company started in 2000, surpassed half of the company&#39;s total merchandise sales that year, and rival retailers had started similar marketplaces.</p><p>Amazon wanted to better understand and improve the experiences of those outside vendors. The team decided to create some brands to sell on Amazon to see what the pain points were for sellers -- and to sell items on rival marketplaces to compare the experiences, according to the people familiar with the effort.</p><p>The benchmarking team pitched &#34;Project Curiosity&#34; to senior management and got the approval to buy inventory, use a shell company and find warehouses in the U.S., Germany, England, India and Japan so they could pose as sellers on competitors&#39; websites.</p><p>The benchmarking team reported into the chief financial officer, Brian Olsavsky, for years, but this year changed to report to Herrington, the consumer chief. Olsavsky and Herrington didn&#39;t respond to requests for comment made through Amazon.</p><p>Once launched, the focus of the project quickly started shifting to gathering information about rivals, the people said.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/357149075b5b4b6ec6945bca2b9d1e19\" alt=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" title=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" tg-width=\"1260\" tg-height=\"945\"/><span>The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.</span></p><p>In the U.S., the Big River team started by scooping up merchandise from Seattle retailers holding &#34;going out of business&#34; sales. Some of its first products were Saucony sneakers from a local retailer that was closing. The company registered for a licensing agreement with the popular Marvel superhero franchise to sell Marvel-branded items, and bought items including Tommy Bahama beach chairs from Costco to resell.</p><p>In the pitch, Project Curiosity leaders identified online marketplaces that they wanted to sell on, including Best Buy and Overstock.</p><p>The top goal was Walmart, Amazon&#39;s biggest rival. But Walmart had a high bar for sellers on its marketplace, accepting only vendors who sold large volumes on other marketplaces first. Big River initially couldn&#39;t qualify to be a Walmart Marketplace seller, but it did sell on Jet.com, which Walmart acquired in 2016 and later closed in 2020. And in India, it sold on Flipkart, the giant Indian e-commerce marketplace in which Walmart owned a majority stake.</p><p>In order to meet Walmart&#39;s revenue threshold, the Big River team focused on pumping products through Amazon.com to bolster its overall revenue, some of the people said. Big River&#39;s goal wasn&#39;t to do massive amounts of volume on the competing platforms, but to simply get on them and gain access, they said.</p><p>The Amazon spokeswoman said that in 2023, 69% of Big River revenue worldwide was on Amazon.com.</p><p>In 2019, Big River finally got onto Walmart&#39;s website. This month, Big River had around 15 products listed on Walmart.com under the seller name Atlantic Lot, including Tommy Bahama beach chairs, cooking woks and industrial-size food containers. In 2023, Big River had more than $125,000 in revenue on Walmart.com alone, according to a person familiar with the matter.</p><p>Walmart wasn&#39;t aware that Amazon ran the seller accounts on the Walmart and Flipkart sites before the Journal told it, according to a person familiar with the matter.</p><h2 id=\"id_2628766310\">Rivals&#39; logistics services</h2><p>Atlantic Lot is listed as a &#34;Pro Seller&#34; -- a distinction Walmart says is for &#34;top-performing Walmart Marketplace sellers.&#34; Listings show that Walmart Logistics, another Amazon rival, handles storage and shipping for it.</p><p>Amazon at the time also was building up its logistics business to store and ship items for sellers for a fee to compete with FedEx and United Parcel Service. The business has boomed over the past decade. Amazon&#39;s total revenue from what it calls third-party seller services has grown nearly twelvefold since 2014 to $140 billion last year, accounting for nearly a quarter of Amazon&#39;s total.</p><p>To get information about rival logistics services, the Big River team stored inventory with companies including FedEx. Other targets, according to an internal document, included UPS, DHL, Deliverr and German logistics company Linther Spedition.</p><p>FedEx in 2017 launched FedEx Fulfillment, a competitor to Fulfillment by Amazon, for offering logistics to sellers. Big River was accepted into the FedEx Fulfillment program as an early customer, and the team received early details about pricing, rate cards and other terms as a result of the partnership, according to the people. FedEx had several phone calls and email exchanges with Big River team members who represented themselves as Big River employees and didn’t disclose their employment at Amazon, according to some of the people. </p><p style=\"text-align: start;\">The team presented its findings from being part of the FedEx program to senior Amazon logistics leaders. They used the code name “OnTime Inc.” to refer to FedEx. Amazon made changes to its Fulfillment by Amazon service to make it more competitive with FedEx’s new product as a result of the information it learned from the partnership, according to one of the people.   </p><p style=\"text-align: start;\">For such meetings, the team avoided distributing presentations electronically to Amazon executives. Instead, they printed the presentations and numbered the documents. Executives could look at the reports and take notes, but at the end of the meeting, team members collected the papers to ensure that they had all copies, the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/50093f300cc9b8303e9265323a597a39\" alt=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" title=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"840\"/><span>Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL</span></p><p style=\"text-align: start;\">Amazon took other measures to hide the connection with Big River. Staffers were instructed to use their second, non-Amazon email address—which had the domain @bigriverintl.com—when emailing other platforms to avoid outing their Amazon employment. </p><p style=\"text-align: start;\">“We were encouraged to work off the grid as much as possible,” said one of the former team members, about using the outside email. </p><p style=\"text-align: start;\">Amazon’s internal lawyers reminded Big River team members not to disclose their connection to Amazon in their conversations with FedEx, according to an email viewed by the Journal. </p><p style=\"text-align: start;\">Staffers, who worked in private areas of Amazon offices, were told not to discuss their work with other Amazon employees who weren’t cleared to know about the project. In the early days, some Big River team members had to take time away from their Amazon desk jobs to go to the warehouses to fulfill orders and pack them in boxes to send out. </p><p style=\"text-align: start;\">When gaining access to rival seller systems, Big River members were instructed to take screenshots of competitor pricing, ad systems, cataloging and listing pages, according to the people. They weren’t allowed to email the screenshots to Amazon employees, but instead showed the screenshots to the Amazon employees on the Marketplace side of the business in person so they didn’t create a paper trail, some of the people said. Amazon then made changes it believed improved the seller experience on its site based on the information. </p><p style=\"text-align: start;\">The Amazon spokeswoman said the team was secretive so that it wouldn’t get any special treatment as a seller on Amazon.com. </p><p style=\"text-align: start;\">Still, there were telltales. Registration documents filed with the Washington Office of the Secretary of State for Big River Services, while not mentioning Amazon, list a management team made up of current and former Amazon employees, including lawyers. The management team lists its address as 410 Terry Ave. in Seattle, which is Amazon’s headquarters. </p><p style=\"text-align: start;\">Corporate filings for Big River in the United Kingdom and other foreign countries also named officials who are senior Amazon employees and lawyers. In one U.K. disclosure, Amazon is named as owning more than 75% of the company. </p><p style=\"text-align: start;\">Amazon officials felt confident that competitors wouldn’t look up filings to see who was behind the company, some of the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/b5a3415bd873c3c44d6aca7e4e98cd88\" alt=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" title=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" tg-width=\"1260\" tg-height=\"945\"/><span>Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.</span></p><h3 id=\"id_533656402\" style=\"text-align: start;\">A Las Vegas conference</h3><p style=\"text-align: start;\">Some team members were uncomfortable with the work they were doing, according to some of the people.</p><p style=\"text-align: start;\">Among the anxiety-inducing activities was representing themselves as employees of Big River in person while attending conferences thrown by rivals. For instance, team members attended eBay’s Las Vegas conference for sellers, according to some of the people. EBay describes the event as a way for sellers to meet with eBay management and learn of planned big changes coming for sellers and “exclusive information.” </p><p style=\"text-align: start;\">Benchmarking-team leadership ordered up what Amazon calls a PRFAQ that would outline what to do if competitors or the press discovered the project. In the event of a leak, leadership was to say that the group was formed to improve the seller experience on Amazon.com, and that Amazon pays attention to competition but doesn’t “obsess” over it. They were also told to act like this was normal business behavior in the event of a leak, according to one of the people. </p><p style=\"text-align: start;\">In 2017, Amazon formally changed the name of Project Curiosity to the Small Business Insights team to make it sound less cryptic, some of the people said.</p><p style=\"text-align: start;\">The Big River team invented its own brands to sell on the competing sites, including “Torque Challenge” and “Crimson Knot.” </p><p style=\"text-align: start;\">Teams often changed the brand name once they sold out its inventory, creating new brands when they received new products. </p><p style=\"text-align: start;\">In India, Amazon gained access to e-commerce giant Flipkart in March 2018 with the Crimson Knot brand, around the time rumors of a Walmart acquisition swirled in local media. Walmart bought a majority stake in Flipkart in May of that year.</p><p style=\"text-align: start;\">Crimson Knot makes wooden home goods, with its website’s “About Us” page saying: “Based in a small wood workshop in Bangalore, our dedicated team of 8 skilled craftsmen work consistently to handcraft each piece from scratch, transforming them into stunning showstoppers.” </p><p style=\"text-align: start;\">Crimson Knot still lists products on Flipkart and stores them with Flipkart’s logistics services. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/ffdec4533574723c57e636f72a43ba09\" alt=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" title=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" tg-width=\"700\" tg-height=\"321\"/><span>Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.</span></p><p style=\"text-align: start;\">The endeavor wasn’t designed to make money. In 2019, for instance, the Indian Big River team projected revenue of $165,000 while it expected costs of $463,000, according to an internal company document. </p><p style=\"text-align: start;\">Each of the five countries operated a little differently to better test different programs. Globally, in total, Big River gained access to rival marketplaces including Alibaba, Etsy, Real.de, Wish and Rakuten, among many other platforms. In 2019, the team set a goal to get onto 13 additional new marketplaces, according to an internal company document.</p><p style=\"text-align: start;\">The Amazon spokeswoman declined to comment on the number of rival websites Big River operates on. </p><p style=\"text-align: start;\">The Japanese team went so far as to create a streetwear brand with its own website and custom-designed products. They called it Not So Ape, saying it was founded in Tokyo in 2017 and “inspired by the street style we see everyday.”</p><p style=\"text-align: start;\">Not So Ape—which isn’t related to an upscale Japanese streetwear brand called A Bathing Ape—says on its website: “Our name stems from our belief that creative expression is what truly separates us from primates.” Not So Ape has Instagram and TikTok accounts, and its site continues to offer products such as $50 knit beanies and $95 hoodies. </p><p style=\"text-align: start;\">Not So Ape is sold on Yahoo Japan’s marketplace, Zozotown, and uses rival payment services from Shopify, Google and Meta platforms. Its U.S. website is hosted by Shopify—which was the target of a previous effort by Amazon, code named “Project Santos,” to replicate parts of its business model, the Journal has reported.</p><p style=\"text-align: start;\">Not So Ape’s English-language site’s terms of service says it is operated by Big River and lists a Seattle contact address of “2300 7th Ave, Ste B100, Back Entrance”—a building adjacent to a main Amazon campus.</p></body></html>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Inside Amazon's Secret Operation to Gather Intel on Rivals</title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; 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}\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 11px; color: #7E829C; margin: 0;line-height: 11px;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nInside Amazon's Secret Operation to Gather Intel on Rivals\n</h2>\n\n<h4 class=\"meta\">\n\n\n<div class=\"head\" \">\n\n\n<div class=\"h-thumb\" style=\"background-image:url(https://static.tigerbbs.com/150f88aa4d182df19190059f4a365e99);background-size:cover;\"></div>\n\n<div class=\"h-content\">\n<p class=\"h-name\">Dow Jones </p>\n<p class=\"h-time\">2024-04-18 10:44</p>\n</div>\n\n</div>\n\n\n</h4>\n\n</header>\n<article>\n<html><head></head><body><p>For nearly a decade, workers in a warehouse in Seattle&#39;s Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.</p><p>The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including <a href=\"https://laohu8.com/S/EBAY\">eBay</a>, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. &#34;We are entrepreneurs, thinkers, marketers and creators, &#34; Big River says on its website. &#34;We have a passion for customers and aren&#39;t afraid to experiment.&#34;</p><p>What the website doesn&#39;t say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant&#39;s competitors.</p><p>Born out of a 2015 plan code named &#34;Project Curiosity,&#34; Big River uses its sales across multiple countries to obtain pricing data, logistics information and other details about rival e-commerce marketplaces, logistics operations and payments services, according to people familiar with Big River and corporate documents viewed by The Wall Street Journal. The team then shared that information with Amazon to incorporate into decisions about its own business.</p><p>Amazon is the largest U.S. e-commerce company, accounting for nearly 40% of all online goods sold in the U.S., according to research firm eMarketer. It often says that it pays little attention to competitors, instead focusing all its energies on being &#34;customer obsessed.&#34; It is currently battling antitrust charges brought last year by the U.S. Federal Trade Commission and 17 states, which accused Amazon of a range of behavior that harms sellers on its marketplace, including using anti-discounting measures that punished merchants for offering lower prices elsewhere.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/f474515b054cf473d8926fda1bb362c5\" alt=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" title=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"1008\"/><span>Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL</span></p><p>The story of Big River offers new insight into Amazon&#39;s elaborate efforts to stay ahead of rivals. Team members attended their rivals&#39; seller conferences and met with competitors identifying themselves only as employees of Big River Services, instead of disclosing that they worked for Amazon.</p><p>They were given non-Amazon email addresses to use externally -- in emails with people at Amazon, they used Amazon email addresses -- and took other extraordinary measures to keep the project secret. They disseminated their reports to Amazon executives using printed, numbered copies rather than email. Those who worked on the project weren&#39;t even supposed to discuss the relationship internally with most teams at Amazon.</p><p>An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: &#34;We make a variety of products available to customers through a number of subsidiaries and online channels.&#34; In conversations, in the event of a leak they were told to focus on the group being formed to improve the seller experience on Amazon, and say that such research is normal, according to people familiar with the discussions.</p><p>Senior Amazon executives, including Doug Herrington, Amazon&#39;s current CEO of Worldwide Amazon Stores, were regularly briefed on the Project Curiosity team&#39;s work, according to one of the people familiar with Big River.</p><p>Some aspects were more Maxwell Smart than James Bond. The Big River website contains a glaring typo, and a so-called Japanese streetwear brand that the team concocted lists a Seattle address on its contacts page. Big River&#39;s team members list Amazon as their employer on LinkedIn -- potentially blowing their cover.</p><p>The LinkedIn page of Max Kless, a former eBay executive who led Big River in Germany before moving to a senior role on the team in the U.S., says that he &#34;developed and led a research subsidiary for Amazon in Germany that prototyped and researched new experiences for Small Business sellers and developers.&#34; Kless didn&#39;t respond to requests for comment.</p><p>&#34;Benchmarking is a common practice in business. Amazon, like many other retailers, has benchmarking and customer experience teams that conduct research into the experiences of customers, including our selling partners, in order to improve their experiences working with us,&#34; an Amazon spokeswoman said. Amazon believes its rivals also carry out research on Amazon by selling on Amazon&#39;s site, she said.</p><h2 id=\"id_1678693353\">Focus on Walmart</h2><p>Virtually all companies research their competitors, reading public documents for information, buying their products or shopping their stores. Lawyers say there is a difference between such corporate intelligence gathering of publicly available information, and what is known as corporate or industrial espionage.</p><p>Companies can get into legal trouble for actions such as hiring a rival&#39;s former employee to obtain trade secrets or hacking a rival. Misrepresenting themselves to competitors to gain proprietary information can lead to suits on trade secret misappropriation, said Elizabeth Rowe, a professor at the University of Virginia School of Law who specializes in trade secret law.</p><p>Amazon for years has had what it calls a benchmarking team that sizes up rivals to ensure the best experience for people who shop on its site. The team has placed orders on websites such as Walmart.com for delivery around the U.S. to test things such as how long it takes competitors to ship. Other companies also have teams to compare themselves to rivals.</p><p>In late 2015, Amazon&#39;s benchmarking team proposed a different sort of project. The business of hosting other merchants to sell their products on Amazon&#39;s platform was becoming increasingly important. So-called third-party sellers on Amazon&#39;s Marketplace, which the company started in 2000, surpassed half of the company&#39;s total merchandise sales that year, and rival retailers had started similar marketplaces.</p><p>Amazon wanted to better understand and improve the experiences of those outside vendors. The team decided to create some brands to sell on Amazon to see what the pain points were for sellers -- and to sell items on rival marketplaces to compare the experiences, according to the people familiar with the effort.</p><p>The benchmarking team pitched &#34;Project Curiosity&#34; to senior management and got the approval to buy inventory, use a shell company and find warehouses in the U.S., Germany, England, India and Japan so they could pose as sellers on competitors&#39; websites.</p><p>The benchmarking team reported into the chief financial officer, Brian Olsavsky, for years, but this year changed to report to Herrington, the consumer chief. Olsavsky and Herrington didn&#39;t respond to requests for comment made through Amazon.</p><p>Once launched, the focus of the project quickly started shifting to gathering information about rivals, the people said.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/357149075b5b4b6ec6945bca2b9d1e19\" alt=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" title=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" tg-width=\"1260\" tg-height=\"945\"/><span>The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.</span></p><p>In the U.S., the Big River team started by scooping up merchandise from Seattle retailers holding &#34;going out of business&#34; sales. Some of its first products were Saucony sneakers from a local retailer that was closing. The company registered for a licensing agreement with the popular Marvel superhero franchise to sell Marvel-branded items, and bought items including Tommy Bahama beach chairs from Costco to resell.</p><p>In the pitch, Project Curiosity leaders identified online marketplaces that they wanted to sell on, including Best Buy and Overstock.</p><p>The top goal was Walmart, Amazon&#39;s biggest rival. But Walmart had a high bar for sellers on its marketplace, accepting only vendors who sold large volumes on other marketplaces first. Big River initially couldn&#39;t qualify to be a Walmart Marketplace seller, but it did sell on Jet.com, which Walmart acquired in 2016 and later closed in 2020. And in India, it sold on Flipkart, the giant Indian e-commerce marketplace in which Walmart owned a majority stake.</p><p>In order to meet Walmart&#39;s revenue threshold, the Big River team focused on pumping products through Amazon.com to bolster its overall revenue, some of the people said. Big River&#39;s goal wasn&#39;t to do massive amounts of volume on the competing platforms, but to simply get on them and gain access, they said.</p><p>The Amazon spokeswoman said that in 2023, 69% of Big River revenue worldwide was on Amazon.com.</p><p>In 2019, Big River finally got onto Walmart&#39;s website. This month, Big River had around 15 products listed on Walmart.com under the seller name Atlantic Lot, including Tommy Bahama beach chairs, cooking woks and industrial-size food containers. In 2023, Big River had more than $125,000 in revenue on Walmart.com alone, according to a person familiar with the matter.</p><p>Walmart wasn&#39;t aware that Amazon ran the seller accounts on the Walmart and Flipkart sites before the Journal told it, according to a person familiar with the matter.</p><h2 id=\"id_2628766310\">Rivals&#39; logistics services</h2><p>Atlantic Lot is listed as a &#34;Pro Seller&#34; -- a distinction Walmart says is for &#34;top-performing Walmart Marketplace sellers.&#34; Listings show that Walmart Logistics, another Amazon rival, handles storage and shipping for it.</p><p>Amazon at the time also was building up its logistics business to store and ship items for sellers for a fee to compete with FedEx and United Parcel Service. The business has boomed over the past decade. Amazon&#39;s total revenue from what it calls third-party seller services has grown nearly twelvefold since 2014 to $140 billion last year, accounting for nearly a quarter of Amazon&#39;s total.</p><p>To get information about rival logistics services, the Big River team stored inventory with companies including FedEx. Other targets, according to an internal document, included UPS, DHL, Deliverr and German logistics company Linther Spedition.</p><p>FedEx in 2017 launched FedEx Fulfillment, a competitor to Fulfillment by Amazon, for offering logistics to sellers. Big River was accepted into the FedEx Fulfillment program as an early customer, and the team received early details about pricing, rate cards and other terms as a result of the partnership, according to the people. FedEx had several phone calls and email exchanges with Big River team members who represented themselves as Big River employees and didn’t disclose their employment at Amazon, according to some of the people. </p><p style=\"text-align: start;\">The team presented its findings from being part of the FedEx program to senior Amazon logistics leaders. They used the code name “OnTime Inc.” to refer to FedEx. Amazon made changes to its Fulfillment by Amazon service to make it more competitive with FedEx’s new product as a result of the information it learned from the partnership, according to one of the people.   </p><p style=\"text-align: start;\">For such meetings, the team avoided distributing presentations electronically to Amazon executives. Instead, they printed the presentations and numbered the documents. Executives could look at the reports and take notes, but at the end of the meeting, team members collected the papers to ensure that they had all copies, the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/50093f300cc9b8303e9265323a597a39\" alt=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" title=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"840\"/><span>Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL</span></p><p style=\"text-align: start;\">Amazon took other measures to hide the connection with Big River. Staffers were instructed to use their second, non-Amazon email address—which had the domain @bigriverintl.com—when emailing other platforms to avoid outing their Amazon employment. </p><p style=\"text-align: start;\">“We were encouraged to work off the grid as much as possible,” said one of the former team members, about using the outside email. </p><p style=\"text-align: start;\">Amazon’s internal lawyers reminded Big River team members not to disclose their connection to Amazon in their conversations with FedEx, according to an email viewed by the Journal. </p><p style=\"text-align: start;\">Staffers, who worked in private areas of Amazon offices, were told not to discuss their work with other Amazon employees who weren’t cleared to know about the project. In the early days, some Big River team members had to take time away from their Amazon desk jobs to go to the warehouses to fulfill orders and pack them in boxes to send out. </p><p style=\"text-align: start;\">When gaining access to rival seller systems, Big River members were instructed to take screenshots of competitor pricing, ad systems, cataloging and listing pages, according to the people. They weren’t allowed to email the screenshots to Amazon employees, but instead showed the screenshots to the Amazon employees on the Marketplace side of the business in person so they didn’t create a paper trail, some of the people said. Amazon then made changes it believed improved the seller experience on its site based on the information. </p><p style=\"text-align: start;\">The Amazon spokeswoman said the team was secretive so that it wouldn’t get any special treatment as a seller on Amazon.com. </p><p style=\"text-align: start;\">Still, there were telltales. Registration documents filed with the Washington Office of the Secretary of State for Big River Services, while not mentioning Amazon, list a management team made up of current and former Amazon employees, including lawyers. The management team lists its address as 410 Terry Ave. in Seattle, which is Amazon’s headquarters. </p><p style=\"text-align: start;\">Corporate filings for Big River in the United Kingdom and other foreign countries also named officials who are senior Amazon employees and lawyers. In one U.K. disclosure, Amazon is named as owning more than 75% of the company. </p><p style=\"text-align: start;\">Amazon officials felt confident that competitors wouldn’t look up filings to see who was behind the company, some of the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/b5a3415bd873c3c44d6aca7e4e98cd88\" alt=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" title=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" tg-width=\"1260\" tg-height=\"945\"/><span>Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.</span></p><h3 id=\"id_533656402\" style=\"text-align: start;\">A Las Vegas conference</h3><p style=\"text-align: start;\">Some team members were uncomfortable with the work they were doing, according to some of the people.</p><p style=\"text-align: start;\">Among the anxiety-inducing activities was representing themselves as employees of Big River in person while attending conferences thrown by rivals. For instance, team members attended eBay’s Las Vegas conference for sellers, according to some of the people. EBay describes the event as a way for sellers to meet with eBay management and learn of planned big changes coming for sellers and “exclusive information.” </p><p style=\"text-align: start;\">Benchmarking-team leadership ordered up what Amazon calls a PRFAQ that would outline what to do if competitors or the press discovered the project. In the event of a leak, leadership was to say that the group was formed to improve the seller experience on Amazon.com, and that Amazon pays attention to competition but doesn’t “obsess” over it. They were also told to act like this was normal business behavior in the event of a leak, according to one of the people. </p><p style=\"text-align: start;\">In 2017, Amazon formally changed the name of Project Curiosity to the Small Business Insights team to make it sound less cryptic, some of the people said.</p><p style=\"text-align: start;\">The Big River team invented its own brands to sell on the competing sites, including “Torque Challenge” and “Crimson Knot.” </p><p style=\"text-align: start;\">Teams often changed the brand name once they sold out its inventory, creating new brands when they received new products. </p><p style=\"text-align: start;\">In India, Amazon gained access to e-commerce giant Flipkart in March 2018 with the Crimson Knot brand, around the time rumors of a Walmart acquisition swirled in local media. Walmart bought a majority stake in Flipkart in May of that year.</p><p style=\"text-align: start;\">Crimson Knot makes wooden home goods, with its website’s “About Us” page saying: “Based in a small wood workshop in Bangalore, our dedicated team of 8 skilled craftsmen work consistently to handcraft each piece from scratch, transforming them into stunning showstoppers.” </p><p style=\"text-align: start;\">Crimson Knot still lists products on Flipkart and stores them with Flipkart’s logistics services. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/ffdec4533574723c57e636f72a43ba09\" alt=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" title=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" tg-width=\"700\" tg-height=\"321\"/><span>Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.</span></p><p style=\"text-align: start;\">The endeavor wasn’t designed to make money. In 2019, for instance, the Indian Big River team projected revenue of $165,000 while it expected costs of $463,000, according to an internal company document. </p><p style=\"text-align: start;\">Each of the five countries operated a little differently to better test different programs. Globally, in total, Big River gained access to rival marketplaces including Alibaba, Etsy, Real.de, Wish and Rakuten, among many other platforms. In 2019, the team set a goal to get onto 13 additional new marketplaces, according to an internal company document.</p><p style=\"text-align: start;\">The Amazon spokeswoman declined to comment on the number of rival websites Big River operates on. </p><p style=\"text-align: start;\">The Japanese team went so far as to create a streetwear brand with its own website and custom-designed products. They called it Not So Ape, saying it was founded in Tokyo in 2017 and “inspired by the street style we see everyday.”</p><p style=\"text-align: start;\">Not So Ape—which isn’t related to an upscale Japanese streetwear brand called A Bathing Ape—says on its website: “Our name stems from our belief that creative expression is what truly separates us from primates.” Not So Ape has Instagram and TikTok accounts, and its site continues to offer products such as $50 knit beanies and $95 hoodies. </p><p style=\"text-align: start;\">Not So Ape is sold on Yahoo Japan’s marketplace, Zozotown, and uses rival payment services from Shopify, Google and Meta platforms. Its U.S. website is hosted by Shopify—which was the target of a previous effort by Amazon, code named “Project Santos,” to replicate parts of its business model, the Journal has reported.</p><p style=\"text-align: start;\">Not So Ape’s English-language site’s terms of service says it is operated by Big River and lists a Seattle contact address of “2300 7th Ave, Ste B100, Back Entrance”—a building adjacent to a main Amazon campus.</p></body></html>\n\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"BK4503":"景林资产持仓","IE00BMPRXR70.SGD":"Neuberger Berman 5G Connectivity A Acc SGD-H","WMT":"沃尔玛","BK4529":"IDC概念","IE00BMPRXN33.USD":"NEUBERGER BERMAN 5G CONNECTIVITY \"A\" (USD) ACC","LU0198837287.USD":"UBS (LUX) EQUITY SICAV - USA GROWTH \"P\" (USD) ACC","BK4575":"芯片概念","LU0238689110.USD":"贝莱德环球动力股票基金","LU0234570918.USD":"高盛全球核心股票组合Acc Close","LU0170899867.USD":"EASTSPRING INVESTMENTS WORLD VALUE EQUITY  \"A\" (USD) ACC","LU1267930490.SGD":"TEMPLETON GLOBAL EQUITY INCOME \"AS\" (SGD) INC A","LU0417517546.SGD":"Allianz US Equity Cl AT Acc SGD","LU0072462426.USD":"贝莱德全球配置 A2","BK4592":"伊斯兰概念","LU2360032135.SGD":"ALLSPRING GLOBAL EQUITY ENHANCED INCOME \"A\" (SGDHDG) INC","BK4504":"桥水持仓","LU0056508442.USD":"贝莱德世界科技基金A2","LU0289941410.SGD":"AB FCP I Dynamic Diversified AX SGD","BK4579":"人工智能","BK4588":"碎股","LU0061474705.USD":"THREADNEEDLE (LUX) GLOBAL DYNAMIC REAL RETURN \"AU\" (USD) ACC","LU2125154778.USD":"ALLSPRING GLOBAL EQUITY ENHANCED INCOME \"A\" (USD) INC","LU0640476718.USD":"THREADNEEDLE (LUX) US CONTRARIAN CORE EQ \"AU\" (USD) ACC","LU0080751232.USD":"富达环球多元动力基金A","LU0130102774.USD":"Natixis Harris Associates US Equity RA USD","BK4507":"流媒体概念","BK4548":"巴美列捷福持仓","LU0308772762.SGD":"Blackrock Global Allocation A2 SGD-H","IE00BFSS7M15.SGD":"Janus Henderson Balanced A Acc SGD-H","LU0321505439.SGD":"Schroder ISF Global Dividend Maximiser A Acc SGD","LU0276348264.USD":"THREADNEEDLE (LUX) GLOBAL DYNAMIC REAL RETURN\"AUP\" (USD) INC","LU0234572021.USD":"高盛美国核心股票组合Acc","LU0109392836.USD":"富兰克林科技股A","BK4561":"索罗斯持仓","LU2125154935.USD":"ALLSPRING (LUX) WF GLOBAL EQUITY ENHANCED INCOME \"I\" (USD) INC","IE00BFSS8Q28.SGD":"Janus Henderson Balanced A Inc SGD-H","BK4220":"综合零售","BK4524":"宅经济概念","BK4155":"大卖场与超市","BK4532":"文艺复兴科技持仓","BK4581":"高盛持仓","BK4527":"明星科技股","AMZN":"亚马逊","IE00BWXC8680.SGD":"PINEBRIDGE US LARGE CAP RESEARCH ENHANCED \"A5\" (SGD) ACC","LU1585245621.USD":"EASTSPRING INV GLOBAL LOW VOLATILITY EQUITY FUND \"A\" (USD) ACC B","LU1430594728.SGD":"Eastspring Investments - Global Low Volatility Equity AS SGD","BK4585":"ETF&股票定投概念","LU1066053197.SGD":"HSBC GIF GLOBAL EQUITY VOLATILITY FOCUSED \"AM3\" (SGDHDG) INC","IE00BJJMRY28.SGD":"Janus Henderson Balanced A Inc SGD"},"source_url":"https://dowjonesnews.com/newdjn/logon.aspx?AL=N","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"2428300661","content_text":"For nearly a decade, workers in a warehouse in Seattle's Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including eBay, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. \"We are entrepreneurs, thinkers, marketers and creators, \" Big River says on its website. \"We have a passion for customers and aren't afraid to experiment.\"What the website doesn't say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant's competitors.Born out of a 2015 plan code named \"Project Curiosity,\" Big River uses its sales across multiple countries to obtain pricing data, logistics information and other details about rival e-commerce marketplaces, logistics operations and payments services, according to people familiar with Big River and corporate documents viewed by The Wall Street Journal. The team then shared that information with Amazon to incorporate into decisions about its own business.Amazon is the largest U.S. e-commerce company, accounting for nearly 40% of all online goods sold in the U.S., according to research firm eMarketer. It often says that it pays little attention to competitors, instead focusing all its energies on being \"customer obsessed.\" It is currently battling antitrust charges brought last year by the U.S. Federal Trade Commission and 17 states, which accused Amazon of a range of behavior that harms sellers on its marketplace, including using anti-discounting measures that punished merchants for offering lower prices elsewhere.Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNALThe story of Big River offers new insight into Amazon's elaborate efforts to stay ahead of rivals. Team members attended their rivals' seller conferences and met with competitors identifying themselves only as employees of Big River Services, instead of disclosing that they worked for Amazon.They were given non-Amazon email addresses to use externally -- in emails with people at Amazon, they used Amazon email addresses -- and took other extraordinary measures to keep the project secret. They disseminated their reports to Amazon executives using printed, numbered copies rather than email. Those who worked on the project weren't even supposed to discuss the relationship internally with most teams at Amazon.An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: \"We make a variety of products available to customers through a number of subsidiaries and online channels.\" In conversations, in the event of a leak they were told to focus on the group being formed to improve the seller experience on Amazon, and say that such research is normal, according to people familiar with the discussions.Senior Amazon executives, including Doug Herrington, Amazon's current CEO of Worldwide Amazon Stores, were regularly briefed on the Project Curiosity team's work, according to one of the people familiar with Big River.Some aspects were more Maxwell Smart than James Bond. The Big River website contains a glaring typo, and a so-called Japanese streetwear brand that the team concocted lists a Seattle address on its contacts page. Big River's team members list Amazon as their employer on LinkedIn -- potentially blowing their cover.The LinkedIn page of Max Kless, a former eBay executive who led Big River in Germany before moving to a senior role on the team in the U.S., says that he \"developed and led a research subsidiary for Amazon in Germany that prototyped and researched new experiences for Small Business sellers and developers.\" Kless didn't respond to requests for comment.\"Benchmarking is a common practice in business. Amazon, like many other retailers, has benchmarking and customer experience teams that conduct research into the experiences of customers, including our selling partners, in order to improve their experiences working with us,\" an Amazon spokeswoman said. Amazon believes its rivals also carry out research on Amazon by selling on Amazon's site, she said.Focus on WalmartVirtually all companies research their competitors, reading public documents for information, buying their products or shopping their stores. Lawyers say there is a difference between such corporate intelligence gathering of publicly available information, and what is known as corporate or industrial espionage.Companies can get into legal trouble for actions such as hiring a rival's former employee to obtain trade secrets or hacking a rival. Misrepresenting themselves to competitors to gain proprietary information can lead to suits on trade secret misappropriation, said Elizabeth Rowe, a professor at the University of Virginia School of Law who specializes in trade secret law.Amazon for years has had what it calls a benchmarking team that sizes up rivals to ensure the best experience for people who shop on its site. The team has placed orders on websites such as Walmart.com for delivery around the U.S. to test things such as how long it takes competitors to ship. Other companies also have teams to compare themselves to rivals.In late 2015, Amazon's benchmarking team proposed a different sort of project. The business of hosting other merchants to sell their products on Amazon's platform was becoming increasingly important. So-called third-party sellers on Amazon's Marketplace, which the company started in 2000, surpassed half of the company's total merchandise sales that year, and rival retailers had started similar marketplaces.Amazon wanted to better understand and improve the experiences of those outside vendors. The team decided to create some brands to sell on Amazon to see what the pain points were for sellers -- and to sell items on rival marketplaces to compare the experiences, according to the people familiar with the effort.The benchmarking team pitched \"Project Curiosity\" to senior management and got the approval to buy inventory, use a shell company and find warehouses in the U.S., Germany, England, India and Japan so they could pose as sellers on competitors' websites.The benchmarking team reported into the chief financial officer, Brian Olsavsky, for years, but this year changed to report to Herrington, the consumer chief. Olsavsky and Herrington didn't respond to requests for comment made through Amazon.Once launched, the focus of the project quickly started shifting to gathering information about rivals, the people said.The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.In the U.S., the Big River team started by scooping up merchandise from Seattle retailers holding \"going out of business\" sales. Some of its first products were Saucony sneakers from a local retailer that was closing. The company registered for a licensing agreement with the popular Marvel superhero franchise to sell Marvel-branded items, and bought items including Tommy Bahama beach chairs from Costco to resell.In the pitch, Project Curiosity leaders identified online marketplaces that they wanted to sell on, including Best Buy and Overstock.The top goal was Walmart, Amazon's biggest rival. But Walmart had a high bar for sellers on its marketplace, accepting only vendors who sold large volumes on other marketplaces first. Big River initially couldn't qualify to be a Walmart Marketplace seller, but it did sell on Jet.com, which Walmart acquired in 2016 and later closed in 2020. And in India, it sold on Flipkart, the giant Indian e-commerce marketplace in which Walmart owned a majority stake.In order to meet Walmart's revenue threshold, the Big River team focused on pumping products through Amazon.com to bolster its overall revenue, some of the people said. Big River's goal wasn't to do massive amounts of volume on the competing platforms, but to simply get on them and gain access, they said.The Amazon spokeswoman said that in 2023, 69% of Big River revenue worldwide was on Amazon.com.In 2019, Big River finally got onto Walmart's website. This month, Big River had around 15 products listed on Walmart.com under the seller name Atlantic Lot, including Tommy Bahama beach chairs, cooking woks and industrial-size food containers. In 2023, Big River had more than $125,000 in revenue on Walmart.com alone, according to a person familiar with the matter.Walmart wasn't aware that Amazon ran the seller accounts on the Walmart and Flipkart sites before the Journal told it, according to a person familiar with the matter.Rivals' logistics servicesAtlantic Lot is listed as a \"Pro Seller\" -- a distinction Walmart says is for \"top-performing Walmart Marketplace sellers.\" Listings show that Walmart Logistics, another Amazon rival, handles storage and shipping for it.Amazon at the time also was building up its logistics business to store and ship items for sellers for a fee to compete with FedEx and United Parcel Service. The business has boomed over the past decade. Amazon's total revenue from what it calls third-party seller services has grown nearly twelvefold since 2014 to $140 billion last year, accounting for nearly a quarter of Amazon's total.To get information about rival logistics services, the Big River team stored inventory with companies including FedEx. Other targets, according to an internal document, included UPS, DHL, Deliverr and German logistics company Linther Spedition.FedEx in 2017 launched FedEx Fulfillment, a competitor to Fulfillment by Amazon, for offering logistics to sellers. Big River was accepted into the FedEx Fulfillment program as an early customer, and the team received early details about pricing, rate cards and other terms as a result of the partnership, according to the people. FedEx had several phone calls and email exchanges with Big River team members who represented themselves as Big River employees and didn’t disclose their employment at Amazon, according to some of the people. The team presented its findings from being part of the FedEx program to senior Amazon logistics leaders. They used the code name “OnTime Inc.” to refer to FedEx. Amazon made changes to its Fulfillment by Amazon service to make it more competitive with FedEx’s new product as a result of the information it learned from the partnership, according to one of the people.   For such meetings, the team avoided distributing presentations electronically to Amazon executives. Instead, they printed the presentations and numbered the documents. Executives could look at the reports and take notes, but at the end of the meeting, team members collected the papers to ensure that they had all copies, the people said. Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNALAmazon took other measures to hide the connection with Big River. Staffers were instructed to use their second, non-Amazon email address—which had the domain @bigriverintl.com—when emailing other platforms to avoid outing their Amazon employment. “We were encouraged to work off the grid as much as possible,” said one of the former team members, about using the outside email. Amazon’s internal lawyers reminded Big River team members not to disclose their connection to Amazon in their conversations with FedEx, according to an email viewed by the Journal. Staffers, who worked in private areas of Amazon offices, were told not to discuss their work with other Amazon employees who weren’t cleared to know about the project. In the early days, some Big River team members had to take time away from their Amazon desk jobs to go to the warehouses to fulfill orders and pack them in boxes to send out. When gaining access to rival seller systems, Big River members were instructed to take screenshots of competitor pricing, ad systems, cataloging and listing pages, according to the people. They weren’t allowed to email the screenshots to Amazon employees, but instead showed the screenshots to the Amazon employees on the Marketplace side of the business in person so they didn’t create a paper trail, some of the people said. Amazon then made changes it believed improved the seller experience on its site based on the information. The Amazon spokeswoman said the team was secretive so that it wouldn’t get any special treatment as a seller on Amazon.com. Still, there were telltales. Registration documents filed with the Washington Office of the Secretary of State for Big River Services, while not mentioning Amazon, list a management team made up of current and former Amazon employees, including lawyers. The management team lists its address as 410 Terry Ave. in Seattle, which is Amazon’s headquarters. Corporate filings for Big River in the United Kingdom and other foreign countries also named officials who are senior Amazon employees and lawyers. In one U.K. disclosure, Amazon is named as owning more than 75% of the company. Amazon officials felt confident that competitors wouldn’t look up filings to see who was behind the company, some of the people said. Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.A Las Vegas conferenceSome team members were uncomfortable with the work they were doing, according to some of the people.Among the anxiety-inducing activities was representing themselves as employees of Big River in person while attending conferences thrown by rivals. For instance, team members attended eBay’s Las Vegas conference for sellers, according to some of the people. EBay describes the event as a way for sellers to meet with eBay management and learn of planned big changes coming for sellers and “exclusive information.” Benchmarking-team leadership ordered up what Amazon calls a PRFAQ that would outline what to do if competitors or the press discovered the project. In the event of a leak, leadership was to say that the group was formed to improve the seller experience on Amazon.com, and that Amazon pays attention to competition but doesn’t “obsess” over it. They were also told to act like this was normal business behavior in the event of a leak, according to one of the people. In 2017, Amazon formally changed the name of Project Curiosity to the Small Business Insights team to make it sound less cryptic, some of the people said.The Big River team invented its own brands to sell on the competing sites, including “Torque Challenge” and “Crimson Knot.” Teams often changed the brand name once they sold out its inventory, creating new brands when they received new products. In India, Amazon gained access to e-commerce giant Flipkart in March 2018 with the Crimson Knot brand, around the time rumors of a Walmart acquisition swirled in local media. Walmart bought a majority stake in Flipkart in May of that year.Crimson Knot makes wooden home goods, with its website’s “About Us” page saying: “Based in a small wood workshop in Bangalore, our dedicated team of 8 skilled craftsmen work consistently to handcraft each piece from scratch, transforming them into stunning showstoppers.” Crimson Knot still lists products on Flipkart and stores them with Flipkart’s logistics services. Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.The endeavor wasn’t designed to make money. In 2019, for instance, the Indian Big River team projected revenue of $165,000 while it expected costs of $463,000, according to an internal company document. Each of the five countries operated a little differently to better test different programs. Globally, in total, Big River gained access to rival marketplaces including Alibaba, Etsy, Real.de, Wish and Rakuten, among many other platforms. In 2019, the team set a goal to get onto 13 additional new marketplaces, according to an internal company document.The Amazon spokeswoman declined to comment on the number of rival websites Big River operates on. The Japanese team went so far as to create a streetwear brand with its own website and custom-designed products. They called it Not So Ape, saying it was founded in Tokyo in 2017 and “inspired by the street style we see everyday.”Not So Ape—which isn’t related to an upscale Japanese streetwear brand called A Bathing Ape—says on its website: “Our name stems from our belief that creative expression is what truly separates us from primates.” Not So Ape has Instagram and TikTok accounts, and its site continues to offer products such as $50 knit beanies and $95 hoodies. Not So Ape is sold on Yahoo Japan’s marketplace, Zozotown, and uses rival payment services from Shopify, Google and Meta platforms. Its U.S. website is hosted by Shopify—which was the target of a previous effort by Amazon, code named “Project Santos,” to replicate parts of its business model, the Journal has reported.Not So Ape’s English-language site’s terms of service says it is operated by Big River and lists a Seattle contact address of “2300 7th Ave, Ste B100, Back Entrance”—a building adjacent to a main Amazon campus.","news_type":1,"symbols_score_info":{"WMT":0.9,"AMZN":1}},"isVote":1,"tweetType":1,"viewCount":999,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":291642332147896,"gmtCreate":1712227787744,"gmtModify":1712227792803,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"Yes, it is quite bubbly due to the ETFs and big institutions can buy in too now Historically it has gone up after halvings, then falls again&nbsp;","listText":"Yes, it is quite bubbly due to the ETFs and big institutions can buy in too now Historically it has gone up after halvings, then falls again&nbsp;","text":"Yes, it is quite bubbly due to the ETFs and big institutions can buy in too now Historically it has gone up after halvings, then falls again","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/291642332147896","isVote":1,"tweetType":1,"viewCount":1219,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":291641942536328,"gmtCreate":1712227665279,"gmtModify":1712227669738,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"At least&nbsp;US$10mn and live off the 3% dividends and bonds etc income","listText":"At least&nbsp;US$10mn and live off the 3% dividends and bonds etc income","text":"At least US$10mn and live off the 3% dividends and bonds etc income","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/291641942536328","isVote":1,"tweetType":1,"viewCount":1112,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":291641318293640,"gmtCreate":1712227512876,"gmtModify":1712227517633,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/TSLA\">$Tesla Motors(TSLA)$&nbsp;</a><v-v data-views=\"0\"></v-v> they need LIDAR not camera It was a quick cost saving measure and it failed badly","listText":"<a href=\"https://ttm.financial/S/TSLA\">$Tesla Motors(TSLA)$&nbsp;</a><v-v data-views=\"0\"></v-v> they need LIDAR not camera It was a quick cost saving measure and it failed badly","text":"$Tesla Motors(TSLA)$ they need LIDAR not camera It was a quick cost saving measure and it failed badly","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":3,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/291641318293640","isVote":1,"tweetType":1,"viewCount":1066,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":291566475022592,"gmtCreate":1712209231502,"gmtModify":1712209235255,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/TM\">$Toyota(TM)$ </a> it's beating Tesla by a lot 😋👏🏼","listText":"<a href=\"https://ttm.financial/S/TM\">$Toyota(TM)$ </a> it's beating Tesla by a lot 😋👏🏼","text":"$Toyota(TM)$ it's beating Tesla by a lot 😋👏🏼","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/291566475022592","isVote":1,"tweetType":1,"viewCount":1400,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":291565201563808,"gmtCreate":1712208827993,"gmtModify":1712208832929,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"woods is overrated maybe goes to 150 then 250 this year next year it'll be 50","listText":"woods is overrated maybe goes to 150 then 250 this year next year it'll be 50","text":"woods is overrated maybe goes to 150 then 250 this year next year it'll be 50","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/291565201563808","isVote":1,"tweetType":1,"viewCount":1126,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":257277899862032,"gmtCreate":1703846001920,"gmtModify":1703846007398,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"Where dreams turn into reality Well I dream of a jet plane","listText":"Where dreams turn into reality Well I dream of a jet plane","text":"Where dreams turn into reality Well I dream of a jet plane","images":[{"img":"https://community-static.tradeup.com/news/2853f20dffb996a4d1d59f63d773bbc3","width":"1082","height":"2150"}],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/257277899862032","isVote":1,"tweetType":1,"viewCount":1174,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":1,"langContent":"EN","totalScore":0},{"id":254430975201576,"gmtCreate":1703153594355,"gmtModify":1703153596934,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/NVDA\">$NVIDIA Corp(NVDA)$&nbsp;</a><v-v data-views=\"0\"></v-v> Intel might have a better option that is cheaper and efficient&nbsp;","listText":"<a href=\"https://ttm.financial/S/NVDA\">$NVIDIA Corp(NVDA)$&nbsp;</a><v-v data-views=\"0\"></v-v> Intel might have a better option that is cheaper and efficient&nbsp;","text":"$NVIDIA Corp(NVDA)$ Intel might have a better option that is cheaper and efficient","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/254430975201576","isVote":1,"tweetType":1,"viewCount":2318,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":254427770761472,"gmtCreate":1703152808507,"gmtModify":1703152812953,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"idStr":"4160260953169642","authorIdStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/NVDA\">$NVIDIA Corp(NVDA)$ </a> peaked or buy the dip?&nbsp;","listText":"<a href=\"https://ttm.financial/S/NVDA\">$NVIDIA Corp(NVDA)$ </a> peaked or buy the dip?&nbsp;","text":"$NVIDIA Corp(NVDA)$ peaked or buy the dip?","images":[{"img":"https://community-static.tradeup.com/news/39f996fd58b7cd2d8ca9149a203e095a","width":"1080","height":"1690"}],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/254427770761472","isVote":1,"tweetType":1,"viewCount":1544,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":1,"langContent":"EN","totalScore":0}],"hots":[{"id":309780351201320,"gmtCreate":1716634559649,"gmtModify":1716634563627,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/BUOU.SI\">$Frasers L&amp;C Tr(BUOU.SI)$ </a> if it's so good, why is it priced so low?&nbsp;What am I missing?","listText":"<a href=\"https://ttm.financial/S/BUOU.SI\">$Frasers L&amp;C Tr(BUOU.SI)$ </a> if it's so good, why is it priced so low?&nbsp;What am I missing?","text":"$Frasers L&C Tr(BUOU.SI)$ if it's so good, why is it priced so low? What am I missing?","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":6,"commentSize":2,"repostSize":1,"link":"https://ttm.financial/post/309780351201320","isVote":1,"tweetType":1,"viewCount":5276,"authorTweetTopStatus":1,"verified":2,"comments":[{"author":{"id":"4098844373599920","authorId":"4098844373599920","name":"ShareShare","avatar":"https://static.laohu8.com/default-avatar.jpg","crmLevel":12,"crmLevelSwitch":1,"authorIdStr":"4098844373599920","idStr":"4098844373599920"},"content":"I think it is due to interest rate still maintain at this high level. However I believe FED to reduce the interest rate in Aug. I am buying in some at 0.98.","text":"I think it is due to interest rate still maintain at this high level. However I believe FED to reduce the interest rate in Aug. I am buying in some at 0.98.","html":"I think it is due to interest rate still maintain at this high level. However I believe FED to reduce the interest rate in Aug. I am buying in some at 0.98."},{"author":{"id":"4098844373599920","authorId":"4098844373599920","name":"ShareShare","avatar":"https://static.laohu8.com/default-avatar.jpg","crmLevel":12,"crmLevelSwitch":1,"authorIdStr":"4098844373599920","idStr":"4098844373599920"},"content":"So like now. I guess it is waiting for CPI figures?","text":"So like now. I guess it is waiting for CPI figures?","html":"So like now. I guess it is waiting for CPI figures?"}],"imageCount":0,"langContent":"EN","totalScore":0},{"id":309195418362176,"gmtCreate":1716514976271,"gmtModify":1716514980544,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"Temu facing scrutiny from E.U. so PDD could shoot to $200 then drop back to moving avg","listText":"Temu facing scrutiny from E.U. so PDD could shoot to $200 then drop back to moving avg","text":"Temu facing scrutiny from E.U. so PDD could shoot to $200 then drop back to moving avg","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/309195418362176","isVote":1,"tweetType":1,"viewCount":2709,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":291641318293640,"gmtCreate":1712227512876,"gmtModify":1712227517633,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/TSLA\">$Tesla Motors(TSLA)$&nbsp;</a><v-v data-views=\"0\"></v-v> they need LIDAR not camera It was a quick cost saving measure and it failed badly","listText":"<a href=\"https://ttm.financial/S/TSLA\">$Tesla Motors(TSLA)$&nbsp;</a><v-v data-views=\"0\"></v-v> they need LIDAR not camera It was a quick cost saving measure and it failed badly","text":"$Tesla Motors(TSLA)$ they need LIDAR not camera It was a quick cost saving measure and it failed badly","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":3,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/291641318293640","isVote":1,"tweetType":1,"viewCount":1066,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":306346123149608,"gmtCreate":1715826784630,"gmtModify":1715826789904,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"Apple has most to gain by Siri and all their iDevices with protections on security and privacy that others lack&nbsp; NVIDIA margins may fall as they cut prices with new competition&nbsp;","listText":"Apple has most to gain by Siri and all their iDevices with protections on security and privacy that others lack&nbsp; NVIDIA margins may fall as they cut prices with new competition&nbsp;","text":"Apple has most to gain by Siri and all their iDevices with protections on security and privacy that others lack NVIDIA margins may fall as they cut prices with new competition","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/306346123149608","isVote":1,"tweetType":1,"viewCount":3122,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":304378573541592,"gmtCreate":1715332720812,"gmtModify":1715332946451,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"MC at 5.31bn for a seven year old chinese BEV company with ~16k people seems about right. Maybe pops to $22.50","listText":"MC at 5.31bn for a seven year old chinese BEV company with ~16k people seems about right. Maybe pops to $22.50","text":"MC at 5.31bn for a seven year old chinese BEV company with ~16k people seems about right. Maybe pops to $22.50","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/304378573541592","isVote":1,"tweetType":1,"viewCount":1046,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":291642332147896,"gmtCreate":1712227787744,"gmtModify":1712227792803,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"Yes, it is quite bubbly due to the ETFs and big institutions can buy in too now Historically it has gone up after halvings, then falls again&nbsp;","listText":"Yes, it is quite bubbly due to the ETFs and big institutions can buy in too now Historically it has gone up after halvings, then falls again&nbsp;","text":"Yes, it is quite bubbly due to the ETFs and big institutions can buy in too now Historically it has gone up after halvings, then falls again","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/291642332147896","isVote":1,"tweetType":1,"viewCount":1219,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":306914670551064,"gmtCreate":1715934147814,"gmtModify":1715934152778,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"Walmart and Costco as rates stay higher for longer and people look to save money","listText":"Walmart and Costco as rates stay higher for longer and people look to save money","text":"Walmart and Costco as rates stay higher for longer and people look to save money","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":1,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/306914670551064","isVote":1,"tweetType":1,"viewCount":2570,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":296589387034712,"gmtCreate":1713447116762,"gmtModify":1713447120398,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"Genius! Bezos is very customer focused","listText":"Genius! Bezos is very customer focused","text":"Genius! Bezos is very customer focused","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":1,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/296589387034712","repostId":"2428300661","repostType":4,"repost":{"id":"2428300661","kind":"highlight","weMediaInfo":{"introduction":"Dow Jones publishes the world’s most trusted business news and financial information in a variety of media.","home_visible":0,"media_name":"Dow Jones","id":"106","head_image":"https://static.tigerbbs.com/150f88aa4d182df19190059f4a365e99"},"pubTimestamp":1713408264,"share":"https://ttm.financial/m/news/2428300661?lang=en_US&edition=fundamental","pubTime":"2024-04-18 10:44","market":"sh","language":"en","title":"Inside Amazon's Secret Operation to Gather Intel on Rivals","url":"https://stock-news.laohu8.com/highlight/detail?id=2428300661","media":"Dow Jones","summary":"By Dana Mattioli and Sarah Nassauer | Photographs by Grant Hindsley for The Wall Street Journal. For nearly a decade, workers in a warehouse in Seattle's Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including eBay, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. \"We are entrepreneurs, thinkers, marketers and creators, \" Big River says on its website. \"We have a passion for customers and aren't afraid to experiment.\". What the website doesn't say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant's competitors.An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: \"We make a variety of products available to customers t","content":"<html><head></head><body><p>For nearly a decade, workers in a warehouse in Seattle&#39;s Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.</p><p>The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including <a href=\"https://laohu8.com/S/EBAY\">eBay</a>, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. &#34;We are entrepreneurs, thinkers, marketers and creators, &#34; Big River says on its website. &#34;We have a passion for customers and aren&#39;t afraid to experiment.&#34;</p><p>What the website doesn&#39;t say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant&#39;s competitors.</p><p>Born out of a 2015 plan code named &#34;Project Curiosity,&#34; Big River uses its sales across multiple countries to obtain pricing data, logistics information and other details about rival e-commerce marketplaces, logistics operations and payments services, according to people familiar with Big River and corporate documents viewed by The Wall Street Journal. The team then shared that information with Amazon to incorporate into decisions about its own business.</p><p>Amazon is the largest U.S. e-commerce company, accounting for nearly 40% of all online goods sold in the U.S., according to research firm eMarketer. It often says that it pays little attention to competitors, instead focusing all its energies on being &#34;customer obsessed.&#34; It is currently battling antitrust charges brought last year by the U.S. Federal Trade Commission and 17 states, which accused Amazon of a range of behavior that harms sellers on its marketplace, including using anti-discounting measures that punished merchants for offering lower prices elsewhere.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/f474515b054cf473d8926fda1bb362c5\" alt=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" title=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"1008\"/><span>Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL</span></p><p>The story of Big River offers new insight into Amazon&#39;s elaborate efforts to stay ahead of rivals. Team members attended their rivals&#39; seller conferences and met with competitors identifying themselves only as employees of Big River Services, instead of disclosing that they worked for Amazon.</p><p>They were given non-Amazon email addresses to use externally -- in emails with people at Amazon, they used Amazon email addresses -- and took other extraordinary measures to keep the project secret. They disseminated their reports to Amazon executives using printed, numbered copies rather than email. Those who worked on the project weren&#39;t even supposed to discuss the relationship internally with most teams at Amazon.</p><p>An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: &#34;We make a variety of products available to customers through a number of subsidiaries and online channels.&#34; In conversations, in the event of a leak they were told to focus on the group being formed to improve the seller experience on Amazon, and say that such research is normal, according to people familiar with the discussions.</p><p>Senior Amazon executives, including Doug Herrington, Amazon&#39;s current CEO of Worldwide Amazon Stores, were regularly briefed on the Project Curiosity team&#39;s work, according to one of the people familiar with Big River.</p><p>Some aspects were more Maxwell Smart than James Bond. The Big River website contains a glaring typo, and a so-called Japanese streetwear brand that the team concocted lists a Seattle address on its contacts page. Big River&#39;s team members list Amazon as their employer on LinkedIn -- potentially blowing their cover.</p><p>The LinkedIn page of Max Kless, a former eBay executive who led Big River in Germany before moving to a senior role on the team in the U.S., says that he &#34;developed and led a research subsidiary for Amazon in Germany that prototyped and researched new experiences for Small Business sellers and developers.&#34; Kless didn&#39;t respond to requests for comment.</p><p>&#34;Benchmarking is a common practice in business. Amazon, like many other retailers, has benchmarking and customer experience teams that conduct research into the experiences of customers, including our selling partners, in order to improve their experiences working with us,&#34; an Amazon spokeswoman said. Amazon believes its rivals also carry out research on Amazon by selling on Amazon&#39;s site, she said.</p><h2 id=\"id_1678693353\">Focus on Walmart</h2><p>Virtually all companies research their competitors, reading public documents for information, buying their products or shopping their stores. Lawyers say there is a difference between such corporate intelligence gathering of publicly available information, and what is known as corporate or industrial espionage.</p><p>Companies can get into legal trouble for actions such as hiring a rival&#39;s former employee to obtain trade secrets or hacking a rival. Misrepresenting themselves to competitors to gain proprietary information can lead to suits on trade secret misappropriation, said Elizabeth Rowe, a professor at the University of Virginia School of Law who specializes in trade secret law.</p><p>Amazon for years has had what it calls a benchmarking team that sizes up rivals to ensure the best experience for people who shop on its site. The team has placed orders on websites such as Walmart.com for delivery around the U.S. to test things such as how long it takes competitors to ship. Other companies also have teams to compare themselves to rivals.</p><p>In late 2015, Amazon&#39;s benchmarking team proposed a different sort of project. The business of hosting other merchants to sell their products on Amazon&#39;s platform was becoming increasingly important. So-called third-party sellers on Amazon&#39;s Marketplace, which the company started in 2000, surpassed half of the company&#39;s total merchandise sales that year, and rival retailers had started similar marketplaces.</p><p>Amazon wanted to better understand and improve the experiences of those outside vendors. The team decided to create some brands to sell on Amazon to see what the pain points were for sellers -- and to sell items on rival marketplaces to compare the experiences, according to the people familiar with the effort.</p><p>The benchmarking team pitched &#34;Project Curiosity&#34; to senior management and got the approval to buy inventory, use a shell company and find warehouses in the U.S., Germany, England, India and Japan so they could pose as sellers on competitors&#39; websites.</p><p>The benchmarking team reported into the chief financial officer, Brian Olsavsky, for years, but this year changed to report to Herrington, the consumer chief. Olsavsky and Herrington didn&#39;t respond to requests for comment made through Amazon.</p><p>Once launched, the focus of the project quickly started shifting to gathering information about rivals, the people said.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/357149075b5b4b6ec6945bca2b9d1e19\" alt=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" title=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" tg-width=\"1260\" tg-height=\"945\"/><span>The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.</span></p><p>In the U.S., the Big River team started by scooping up merchandise from Seattle retailers holding &#34;going out of business&#34; sales. Some of its first products were Saucony sneakers from a local retailer that was closing. The company registered for a licensing agreement with the popular Marvel superhero franchise to sell Marvel-branded items, and bought items including Tommy Bahama beach chairs from Costco to resell.</p><p>In the pitch, Project Curiosity leaders identified online marketplaces that they wanted to sell on, including Best Buy and Overstock.</p><p>The top goal was Walmart, Amazon&#39;s biggest rival. But Walmart had a high bar for sellers on its marketplace, accepting only vendors who sold large volumes on other marketplaces first. Big River initially couldn&#39;t qualify to be a Walmart Marketplace seller, but it did sell on Jet.com, which Walmart acquired in 2016 and later closed in 2020. And in India, it sold on Flipkart, the giant Indian e-commerce marketplace in which Walmart owned a majority stake.</p><p>In order to meet Walmart&#39;s revenue threshold, the Big River team focused on pumping products through Amazon.com to bolster its overall revenue, some of the people said. Big River&#39;s goal wasn&#39;t to do massive amounts of volume on the competing platforms, but to simply get on them and gain access, they said.</p><p>The Amazon spokeswoman said that in 2023, 69% of Big River revenue worldwide was on Amazon.com.</p><p>In 2019, Big River finally got onto Walmart&#39;s website. This month, Big River had around 15 products listed on Walmart.com under the seller name Atlantic Lot, including Tommy Bahama beach chairs, cooking woks and industrial-size food containers. In 2023, Big River had more than $125,000 in revenue on Walmart.com alone, according to a person familiar with the matter.</p><p>Walmart wasn&#39;t aware that Amazon ran the seller accounts on the Walmart and Flipkart sites before the Journal told it, according to a person familiar with the matter.</p><h2 id=\"id_2628766310\">Rivals&#39; logistics services</h2><p>Atlantic Lot is listed as a &#34;Pro Seller&#34; -- a distinction Walmart says is for &#34;top-performing Walmart Marketplace sellers.&#34; Listings show that Walmart Logistics, another Amazon rival, handles storage and shipping for it.</p><p>Amazon at the time also was building up its logistics business to store and ship items for sellers for a fee to compete with FedEx and United Parcel Service. The business has boomed over the past decade. Amazon&#39;s total revenue from what it calls third-party seller services has grown nearly twelvefold since 2014 to $140 billion last year, accounting for nearly a quarter of Amazon&#39;s total.</p><p>To get information about rival logistics services, the Big River team stored inventory with companies including FedEx. Other targets, according to an internal document, included UPS, DHL, Deliverr and German logistics company Linther Spedition.</p><p>FedEx in 2017 launched FedEx Fulfillment, a competitor to Fulfillment by Amazon, for offering logistics to sellers. Big River was accepted into the FedEx Fulfillment program as an early customer, and the team received early details about pricing, rate cards and other terms as a result of the partnership, according to the people. FedEx had several phone calls and email exchanges with Big River team members who represented themselves as Big River employees and didn’t disclose their employment at Amazon, according to some of the people. </p><p style=\"text-align: start;\">The team presented its findings from being part of the FedEx program to senior Amazon logistics leaders. They used the code name “OnTime Inc.” to refer to FedEx. Amazon made changes to its Fulfillment by Amazon service to make it more competitive with FedEx’s new product as a result of the information it learned from the partnership, according to one of the people.   </p><p style=\"text-align: start;\">For such meetings, the team avoided distributing presentations electronically to Amazon executives. Instead, they printed the presentations and numbered the documents. Executives could look at the reports and take notes, but at the end of the meeting, team members collected the papers to ensure that they had all copies, the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/50093f300cc9b8303e9265323a597a39\" alt=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" title=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"840\"/><span>Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL</span></p><p style=\"text-align: start;\">Amazon took other measures to hide the connection with Big River. Staffers were instructed to use their second, non-Amazon email address—which had the domain @bigriverintl.com—when emailing other platforms to avoid outing their Amazon employment. </p><p style=\"text-align: start;\">“We were encouraged to work off the grid as much as possible,” said one of the former team members, about using the outside email. </p><p style=\"text-align: start;\">Amazon’s internal lawyers reminded Big River team members not to disclose their connection to Amazon in their conversations with FedEx, according to an email viewed by the Journal. </p><p style=\"text-align: start;\">Staffers, who worked in private areas of Amazon offices, were told not to discuss their work with other Amazon employees who weren’t cleared to know about the project. In the early days, some Big River team members had to take time away from their Amazon desk jobs to go to the warehouses to fulfill orders and pack them in boxes to send out. </p><p style=\"text-align: start;\">When gaining access to rival seller systems, Big River members were instructed to take screenshots of competitor pricing, ad systems, cataloging and listing pages, according to the people. They weren’t allowed to email the screenshots to Amazon employees, but instead showed the screenshots to the Amazon employees on the Marketplace side of the business in person so they didn’t create a paper trail, some of the people said. Amazon then made changes it believed improved the seller experience on its site based on the information. </p><p style=\"text-align: start;\">The Amazon spokeswoman said the team was secretive so that it wouldn’t get any special treatment as a seller on Amazon.com. </p><p style=\"text-align: start;\">Still, there were telltales. Registration documents filed with the Washington Office of the Secretary of State for Big River Services, while not mentioning Amazon, list a management team made up of current and former Amazon employees, including lawyers. The management team lists its address as 410 Terry Ave. in Seattle, which is Amazon’s headquarters. </p><p style=\"text-align: start;\">Corporate filings for Big River in the United Kingdom and other foreign countries also named officials who are senior Amazon employees and lawyers. In one U.K. disclosure, Amazon is named as owning more than 75% of the company. </p><p style=\"text-align: start;\">Amazon officials felt confident that competitors wouldn’t look up filings to see who was behind the company, some of the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/b5a3415bd873c3c44d6aca7e4e98cd88\" alt=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" title=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" tg-width=\"1260\" tg-height=\"945\"/><span>Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.</span></p><h3 id=\"id_533656402\" style=\"text-align: start;\">A Las Vegas conference</h3><p style=\"text-align: start;\">Some team members were uncomfortable with the work they were doing, according to some of the people.</p><p style=\"text-align: start;\">Among the anxiety-inducing activities was representing themselves as employees of Big River in person while attending conferences thrown by rivals. For instance, team members attended eBay’s Las Vegas conference for sellers, according to some of the people. EBay describes the event as a way for sellers to meet with eBay management and learn of planned big changes coming for sellers and “exclusive information.” </p><p style=\"text-align: start;\">Benchmarking-team leadership ordered up what Amazon calls a PRFAQ that would outline what to do if competitors or the press discovered the project. In the event of a leak, leadership was to say that the group was formed to improve the seller experience on Amazon.com, and that Amazon pays attention to competition but doesn’t “obsess” over it. They were also told to act like this was normal business behavior in the event of a leak, according to one of the people. </p><p style=\"text-align: start;\">In 2017, Amazon formally changed the name of Project Curiosity to the Small Business Insights team to make it sound less cryptic, some of the people said.</p><p style=\"text-align: start;\">The Big River team invented its own brands to sell on the competing sites, including “Torque Challenge” and “Crimson Knot.” </p><p style=\"text-align: start;\">Teams often changed the brand name once they sold out its inventory, creating new brands when they received new products. </p><p style=\"text-align: start;\">In India, Amazon gained access to e-commerce giant Flipkart in March 2018 with the Crimson Knot brand, around the time rumors of a Walmart acquisition swirled in local media. Walmart bought a majority stake in Flipkart in May of that year.</p><p style=\"text-align: start;\">Crimson Knot makes wooden home goods, with its website’s “About Us” page saying: “Based in a small wood workshop in Bangalore, our dedicated team of 8 skilled craftsmen work consistently to handcraft each piece from scratch, transforming them into stunning showstoppers.” </p><p style=\"text-align: start;\">Crimson Knot still lists products on Flipkart and stores them with Flipkart’s logistics services. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/ffdec4533574723c57e636f72a43ba09\" alt=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" title=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" tg-width=\"700\" tg-height=\"321\"/><span>Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.</span></p><p style=\"text-align: start;\">The endeavor wasn’t designed to make money. In 2019, for instance, the Indian Big River team projected revenue of $165,000 while it expected costs of $463,000, according to an internal company document. </p><p style=\"text-align: start;\">Each of the five countries operated a little differently to better test different programs. Globally, in total, Big River gained access to rival marketplaces including Alibaba, Etsy, Real.de, Wish and Rakuten, among many other platforms. In 2019, the team set a goal to get onto 13 additional new marketplaces, according to an internal company document.</p><p style=\"text-align: start;\">The Amazon spokeswoman declined to comment on the number of rival websites Big River operates on. </p><p style=\"text-align: start;\">The Japanese team went so far as to create a streetwear brand with its own website and custom-designed products. They called it Not So Ape, saying it was founded in Tokyo in 2017 and “inspired by the street style we see everyday.”</p><p style=\"text-align: start;\">Not So Ape—which isn’t related to an upscale Japanese streetwear brand called A Bathing Ape—says on its website: “Our name stems from our belief that creative expression is what truly separates us from primates.” Not So Ape has Instagram and TikTok accounts, and its site continues to offer products such as $50 knit beanies and $95 hoodies. </p><p style=\"text-align: start;\">Not So Ape is sold on Yahoo Japan’s marketplace, Zozotown, and uses rival payment services from Shopify, Google and Meta platforms. Its U.S. website is hosted by Shopify—which was the target of a previous effort by Amazon, code named “Project Santos,” to replicate parts of its business model, the Journal has reported.</p><p style=\"text-align: start;\">Not So Ape’s English-language site’s terms of service says it is operated by Big River and lists a Seattle contact address of “2300 7th Ave, Ste B100, Back Entrance”—a building adjacent to a main Amazon campus.</p></body></html>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Inside Amazon's Secret Operation to Gather Intel on Rivals</title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; 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}\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 11px; color: #7E829C; margin: 0;line-height: 11px;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nInside Amazon's Secret Operation to Gather Intel on Rivals\n</h2>\n\n<h4 class=\"meta\">\n\n\n<div class=\"head\" \">\n\n\n<div class=\"h-thumb\" style=\"background-image:url(https://static.tigerbbs.com/150f88aa4d182df19190059f4a365e99);background-size:cover;\"></div>\n\n<div class=\"h-content\">\n<p class=\"h-name\">Dow Jones </p>\n<p class=\"h-time\">2024-04-18 10:44</p>\n</div>\n\n</div>\n\n\n</h4>\n\n</header>\n<article>\n<html><head></head><body><p>For nearly a decade, workers in a warehouse in Seattle&#39;s Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.</p><p>The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including <a href=\"https://laohu8.com/S/EBAY\">eBay</a>, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. &#34;We are entrepreneurs, thinkers, marketers and creators, &#34; Big River says on its website. &#34;We have a passion for customers and aren&#39;t afraid to experiment.&#34;</p><p>What the website doesn&#39;t say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant&#39;s competitors.</p><p>Born out of a 2015 plan code named &#34;Project Curiosity,&#34; Big River uses its sales across multiple countries to obtain pricing data, logistics information and other details about rival e-commerce marketplaces, logistics operations and payments services, according to people familiar with Big River and corporate documents viewed by The Wall Street Journal. The team then shared that information with Amazon to incorporate into decisions about its own business.</p><p>Amazon is the largest U.S. e-commerce company, accounting for nearly 40% of all online goods sold in the U.S., according to research firm eMarketer. It often says that it pays little attention to competitors, instead focusing all its energies on being &#34;customer obsessed.&#34; It is currently battling antitrust charges brought last year by the U.S. Federal Trade Commission and 17 states, which accused Amazon of a range of behavior that harms sellers on its marketplace, including using anti-discounting measures that punished merchants for offering lower prices elsewhere.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/f474515b054cf473d8926fda1bb362c5\" alt=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" title=\"Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"1008\"/><span>Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNAL</span></p><p>The story of Big River offers new insight into Amazon&#39;s elaborate efforts to stay ahead of rivals. Team members attended their rivals&#39; seller conferences and met with competitors identifying themselves only as employees of Big River Services, instead of disclosing that they worked for Amazon.</p><p>They were given non-Amazon email addresses to use externally -- in emails with people at Amazon, they used Amazon email addresses -- and took other extraordinary measures to keep the project secret. They disseminated their reports to Amazon executives using printed, numbered copies rather than email. Those who worked on the project weren&#39;t even supposed to discuss the relationship internally with most teams at Amazon.</p><p>An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: &#34;We make a variety of products available to customers through a number of subsidiaries and online channels.&#34; In conversations, in the event of a leak they were told to focus on the group being formed to improve the seller experience on Amazon, and say that such research is normal, according to people familiar with the discussions.</p><p>Senior Amazon executives, including Doug Herrington, Amazon&#39;s current CEO of Worldwide Amazon Stores, were regularly briefed on the Project Curiosity team&#39;s work, according to one of the people familiar with Big River.</p><p>Some aspects were more Maxwell Smart than James Bond. The Big River website contains a glaring typo, and a so-called Japanese streetwear brand that the team concocted lists a Seattle address on its contacts page. Big River&#39;s team members list Amazon as their employer on LinkedIn -- potentially blowing their cover.</p><p>The LinkedIn page of Max Kless, a former eBay executive who led Big River in Germany before moving to a senior role on the team in the U.S., says that he &#34;developed and led a research subsidiary for Amazon in Germany that prototyped and researched new experiences for Small Business sellers and developers.&#34; Kless didn&#39;t respond to requests for comment.</p><p>&#34;Benchmarking is a common practice in business. Amazon, like many other retailers, has benchmarking and customer experience teams that conduct research into the experiences of customers, including our selling partners, in order to improve their experiences working with us,&#34; an Amazon spokeswoman said. Amazon believes its rivals also carry out research on Amazon by selling on Amazon&#39;s site, she said.</p><h2 id=\"id_1678693353\">Focus on Walmart</h2><p>Virtually all companies research their competitors, reading public documents for information, buying their products or shopping their stores. Lawyers say there is a difference between such corporate intelligence gathering of publicly available information, and what is known as corporate or industrial espionage.</p><p>Companies can get into legal trouble for actions such as hiring a rival&#39;s former employee to obtain trade secrets or hacking a rival. Misrepresenting themselves to competitors to gain proprietary information can lead to suits on trade secret misappropriation, said Elizabeth Rowe, a professor at the University of Virginia School of Law who specializes in trade secret law.</p><p>Amazon for years has had what it calls a benchmarking team that sizes up rivals to ensure the best experience for people who shop on its site. The team has placed orders on websites such as Walmart.com for delivery around the U.S. to test things such as how long it takes competitors to ship. Other companies also have teams to compare themselves to rivals.</p><p>In late 2015, Amazon&#39;s benchmarking team proposed a different sort of project. The business of hosting other merchants to sell their products on Amazon&#39;s platform was becoming increasingly important. So-called third-party sellers on Amazon&#39;s Marketplace, which the company started in 2000, surpassed half of the company&#39;s total merchandise sales that year, and rival retailers had started similar marketplaces.</p><p>Amazon wanted to better understand and improve the experiences of those outside vendors. The team decided to create some brands to sell on Amazon to see what the pain points were for sellers -- and to sell items on rival marketplaces to compare the experiences, according to the people familiar with the effort.</p><p>The benchmarking team pitched &#34;Project Curiosity&#34; to senior management and got the approval to buy inventory, use a shell company and find warehouses in the U.S., Germany, England, India and Japan so they could pose as sellers on competitors&#39; websites.</p><p>The benchmarking team reported into the chief financial officer, Brian Olsavsky, for years, but this year changed to report to Herrington, the consumer chief. Olsavsky and Herrington didn&#39;t respond to requests for comment made through Amazon.</p><p>Once launched, the focus of the project quickly started shifting to gathering information about rivals, the people said.</p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/357149075b5b4b6ec6945bca2b9d1e19\" alt=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" title=\"The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.\" tg-width=\"1260\" tg-height=\"945\"/><span>The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.</span></p><p>In the U.S., the Big River team started by scooping up merchandise from Seattle retailers holding &#34;going out of business&#34; sales. Some of its first products were Saucony sneakers from a local retailer that was closing. The company registered for a licensing agreement with the popular Marvel superhero franchise to sell Marvel-branded items, and bought items including Tommy Bahama beach chairs from Costco to resell.</p><p>In the pitch, Project Curiosity leaders identified online marketplaces that they wanted to sell on, including Best Buy and Overstock.</p><p>The top goal was Walmart, Amazon&#39;s biggest rival. But Walmart had a high bar for sellers on its marketplace, accepting only vendors who sold large volumes on other marketplaces first. Big River initially couldn&#39;t qualify to be a Walmart Marketplace seller, but it did sell on Jet.com, which Walmart acquired in 2016 and later closed in 2020. And in India, it sold on Flipkart, the giant Indian e-commerce marketplace in which Walmart owned a majority stake.</p><p>In order to meet Walmart&#39;s revenue threshold, the Big River team focused on pumping products through Amazon.com to bolster its overall revenue, some of the people said. Big River&#39;s goal wasn&#39;t to do massive amounts of volume on the competing platforms, but to simply get on them and gain access, they said.</p><p>The Amazon spokeswoman said that in 2023, 69% of Big River revenue worldwide was on Amazon.com.</p><p>In 2019, Big River finally got onto Walmart&#39;s website. This month, Big River had around 15 products listed on Walmart.com under the seller name Atlantic Lot, including Tommy Bahama beach chairs, cooking woks and industrial-size food containers. In 2023, Big River had more than $125,000 in revenue on Walmart.com alone, according to a person familiar with the matter.</p><p>Walmart wasn&#39;t aware that Amazon ran the seller accounts on the Walmart and Flipkart sites before the Journal told it, according to a person familiar with the matter.</p><h2 id=\"id_2628766310\">Rivals&#39; logistics services</h2><p>Atlantic Lot is listed as a &#34;Pro Seller&#34; -- a distinction Walmart says is for &#34;top-performing Walmart Marketplace sellers.&#34; Listings show that Walmart Logistics, another Amazon rival, handles storage and shipping for it.</p><p>Amazon at the time also was building up its logistics business to store and ship items for sellers for a fee to compete with FedEx and United Parcel Service. The business has boomed over the past decade. Amazon&#39;s total revenue from what it calls third-party seller services has grown nearly twelvefold since 2014 to $140 billion last year, accounting for nearly a quarter of Amazon&#39;s total.</p><p>To get information about rival logistics services, the Big River team stored inventory with companies including FedEx. Other targets, according to an internal document, included UPS, DHL, Deliverr and German logistics company Linther Spedition.</p><p>FedEx in 2017 launched FedEx Fulfillment, a competitor to Fulfillment by Amazon, for offering logistics to sellers. Big River was accepted into the FedEx Fulfillment program as an early customer, and the team received early details about pricing, rate cards and other terms as a result of the partnership, according to the people. FedEx had several phone calls and email exchanges with Big River team members who represented themselves as Big River employees and didn’t disclose their employment at Amazon, according to some of the people. </p><p style=\"text-align: start;\">The team presented its findings from being part of the FedEx program to senior Amazon logistics leaders. They used the code name “OnTime Inc.” to refer to FedEx. Amazon made changes to its Fulfillment by Amazon service to make it more competitive with FedEx’s new product as a result of the information it learned from the partnership, according to one of the people.   </p><p style=\"text-align: start;\">For such meetings, the team avoided distributing presentations electronically to Amazon executives. Instead, they printed the presentations and numbered the documents. Executives could look at the reports and take notes, but at the end of the meeting, team members collected the papers to ensure that they had all copies, the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/50093f300cc9b8303e9265323a597a39\" alt=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" title=\"Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL\" tg-width=\"1260\" tg-height=\"840\"/><span>Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNAL</span></p><p style=\"text-align: start;\">Amazon took other measures to hide the connection with Big River. Staffers were instructed to use their second, non-Amazon email address—which had the domain @bigriverintl.com—when emailing other platforms to avoid outing their Amazon employment. </p><p style=\"text-align: start;\">“We were encouraged to work off the grid as much as possible,” said one of the former team members, about using the outside email. </p><p style=\"text-align: start;\">Amazon’s internal lawyers reminded Big River team members not to disclose their connection to Amazon in their conversations with FedEx, according to an email viewed by the Journal. </p><p style=\"text-align: start;\">Staffers, who worked in private areas of Amazon offices, were told not to discuss their work with other Amazon employees who weren’t cleared to know about the project. In the early days, some Big River team members had to take time away from their Amazon desk jobs to go to the warehouses to fulfill orders and pack them in boxes to send out. </p><p style=\"text-align: start;\">When gaining access to rival seller systems, Big River members were instructed to take screenshots of competitor pricing, ad systems, cataloging and listing pages, according to the people. They weren’t allowed to email the screenshots to Amazon employees, but instead showed the screenshots to the Amazon employees on the Marketplace side of the business in person so they didn’t create a paper trail, some of the people said. Amazon then made changes it believed improved the seller experience on its site based on the information. </p><p style=\"text-align: start;\">The Amazon spokeswoman said the team was secretive so that it wouldn’t get any special treatment as a seller on Amazon.com. </p><p style=\"text-align: start;\">Still, there were telltales. Registration documents filed with the Washington Office of the Secretary of State for Big River Services, while not mentioning Amazon, list a management team made up of current and former Amazon employees, including lawyers. The management team lists its address as 410 Terry Ave. in Seattle, which is Amazon’s headquarters. </p><p style=\"text-align: start;\">Corporate filings for Big River in the United Kingdom and other foreign countries also named officials who are senior Amazon employees and lawyers. In one U.K. disclosure, Amazon is named as owning more than 75% of the company. </p><p style=\"text-align: start;\">Amazon officials felt confident that competitors wouldn’t look up filings to see who was behind the company, some of the people said. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/b5a3415bd873c3c44d6aca7e4e98cd88\" alt=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" title=\"Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.\" tg-width=\"1260\" tg-height=\"945\"/><span>Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.</span></p><h3 id=\"id_533656402\" style=\"text-align: start;\">A Las Vegas conference</h3><p style=\"text-align: start;\">Some team members were uncomfortable with the work they were doing, according to some of the people.</p><p style=\"text-align: start;\">Among the anxiety-inducing activities was representing themselves as employees of Big River in person while attending conferences thrown by rivals. For instance, team members attended eBay’s Las Vegas conference for sellers, according to some of the people. EBay describes the event as a way for sellers to meet with eBay management and learn of planned big changes coming for sellers and “exclusive information.” </p><p style=\"text-align: start;\">Benchmarking-team leadership ordered up what Amazon calls a PRFAQ that would outline what to do if competitors or the press discovered the project. In the event of a leak, leadership was to say that the group was formed to improve the seller experience on Amazon.com, and that Amazon pays attention to competition but doesn’t “obsess” over it. They were also told to act like this was normal business behavior in the event of a leak, according to one of the people. </p><p style=\"text-align: start;\">In 2017, Amazon formally changed the name of Project Curiosity to the Small Business Insights team to make it sound less cryptic, some of the people said.</p><p style=\"text-align: start;\">The Big River team invented its own brands to sell on the competing sites, including “Torque Challenge” and “Crimson Knot.” </p><p style=\"text-align: start;\">Teams often changed the brand name once they sold out its inventory, creating new brands when they received new products. </p><p style=\"text-align: start;\">In India, Amazon gained access to e-commerce giant Flipkart in March 2018 with the Crimson Knot brand, around the time rumors of a Walmart acquisition swirled in local media. Walmart bought a majority stake in Flipkart in May of that year.</p><p style=\"text-align: start;\">Crimson Knot makes wooden home goods, with its website’s “About Us” page saying: “Based in a small wood workshop in Bangalore, our dedicated team of 8 skilled craftsmen work consistently to handcraft each piece from scratch, transforming them into stunning showstoppers.” </p><p style=\"text-align: start;\">Crimson Knot still lists products on Flipkart and stores them with Flipkart’s logistics services. </p><p class=\"t-img-caption\"><img src=\"https://community-static.tradeup.com/news/ffdec4533574723c57e636f72a43ba09\" alt=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" title=\"Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.\" tg-width=\"700\" tg-height=\"321\"/><span>Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.</span></p><p style=\"text-align: start;\">The endeavor wasn’t designed to make money. In 2019, for instance, the Indian Big River team projected revenue of $165,000 while it expected costs of $463,000, according to an internal company document. </p><p style=\"text-align: start;\">Each of the five countries operated a little differently to better test different programs. Globally, in total, Big River gained access to rival marketplaces including Alibaba, Etsy, Real.de, Wish and Rakuten, among many other platforms. In 2019, the team set a goal to get onto 13 additional new marketplaces, according to an internal company document.</p><p style=\"text-align: start;\">The Amazon spokeswoman declined to comment on the number of rival websites Big River operates on. </p><p style=\"text-align: start;\">The Japanese team went so far as to create a streetwear brand with its own website and custom-designed products. They called it Not So Ape, saying it was founded in Tokyo in 2017 and “inspired by the street style we see everyday.”</p><p style=\"text-align: start;\">Not So Ape—which isn’t related to an upscale Japanese streetwear brand called A Bathing Ape—says on its website: “Our name stems from our belief that creative expression is what truly separates us from primates.” Not So Ape has Instagram and TikTok accounts, and its site continues to offer products such as $50 knit beanies and $95 hoodies. </p><p style=\"text-align: start;\">Not So Ape is sold on Yahoo Japan’s marketplace, Zozotown, and uses rival payment services from Shopify, Google and Meta platforms. Its U.S. website is hosted by Shopify—which was the target of a previous effort by Amazon, code named “Project Santos,” to replicate parts of its business model, the Journal has reported.</p><p style=\"text-align: start;\">Not So Ape’s English-language site’s terms of service says it is operated by Big River and lists a Seattle contact address of “2300 7th Ave, Ste B100, Back Entrance”—a building adjacent to a main Amazon campus.</p></body></html>\n\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"BK4503":"景林资产持仓","IE00BMPRXR70.SGD":"Neuberger Berman 5G Connectivity A Acc SGD-H","WMT":"沃尔玛","BK4529":"IDC概念","IE00BMPRXN33.USD":"NEUBERGER BERMAN 5G CONNECTIVITY \"A\" (USD) ACC","LU0198837287.USD":"UBS (LUX) EQUITY SICAV - USA GROWTH \"P\" (USD) ACC","BK4575":"芯片概念","LU0238689110.USD":"贝莱德环球动力股票基金","LU0234570918.USD":"高盛全球核心股票组合Acc Close","LU0170899867.USD":"EASTSPRING INVESTMENTS WORLD VALUE EQUITY  \"A\" (USD) ACC","LU1267930490.SGD":"TEMPLETON GLOBAL EQUITY INCOME \"AS\" (SGD) INC A","LU0417517546.SGD":"Allianz US Equity Cl AT Acc SGD","LU0072462426.USD":"贝莱德全球配置 A2","BK4592":"伊斯兰概念","LU2360032135.SGD":"ALLSPRING GLOBAL EQUITY ENHANCED INCOME \"A\" (SGDHDG) INC","BK4504":"桥水持仓","LU0056508442.USD":"贝莱德世界科技基金A2","LU0289941410.SGD":"AB FCP I Dynamic Diversified AX SGD","BK4579":"人工智能","BK4588":"碎股","LU0061474705.USD":"THREADNEEDLE (LUX) GLOBAL DYNAMIC REAL RETURN \"AU\" (USD) ACC","LU2125154778.USD":"ALLSPRING GLOBAL EQUITY ENHANCED INCOME \"A\" (USD) INC","LU0640476718.USD":"THREADNEEDLE (LUX) US CONTRARIAN CORE EQ \"AU\" (USD) ACC","LU0080751232.USD":"富达环球多元动力基金A","LU0130102774.USD":"Natixis Harris Associates US Equity RA USD","BK4507":"流媒体概念","BK4548":"巴美列捷福持仓","LU0308772762.SGD":"Blackrock Global Allocation A2 SGD-H","IE00BFSS7M15.SGD":"Janus Henderson Balanced A Acc SGD-H","LU0321505439.SGD":"Schroder ISF Global Dividend Maximiser A Acc SGD","LU0276348264.USD":"THREADNEEDLE (LUX) GLOBAL DYNAMIC REAL RETURN\"AUP\" (USD) INC","LU0234572021.USD":"高盛美国核心股票组合Acc","LU0109392836.USD":"富兰克林科技股A","BK4561":"索罗斯持仓","LU2125154935.USD":"ALLSPRING (LUX) WF GLOBAL EQUITY ENHANCED INCOME \"I\" (USD) INC","IE00BFSS8Q28.SGD":"Janus Henderson Balanced A Inc SGD-H","BK4220":"综合零售","BK4524":"宅经济概念","BK4155":"大卖场与超市","BK4532":"文艺复兴科技持仓","BK4581":"高盛持仓","BK4527":"明星科技股","AMZN":"亚马逊","IE00BWXC8680.SGD":"PINEBRIDGE US LARGE CAP RESEARCH ENHANCED \"A5\" (SGD) ACC","LU1585245621.USD":"EASTSPRING INV GLOBAL LOW VOLATILITY EQUITY FUND \"A\" (USD) ACC B","LU1430594728.SGD":"Eastspring Investments - Global Low Volatility Equity AS SGD","BK4585":"ETF&股票定投概念","LU1066053197.SGD":"HSBC GIF GLOBAL EQUITY VOLATILITY FOCUSED \"AM3\" (SGDHDG) INC","IE00BJJMRY28.SGD":"Janus Henderson Balanced A Inc SGD"},"source_url":"https://dowjonesnews.com/newdjn/logon.aspx?AL=N","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"2428300661","content_text":"For nearly a decade, workers in a warehouse in Seattle's Denny Triangle neighborhood have shipped boxes of shoes, beach chairs, Marvel T-shirts and other items to online retail customers across the U.S.The operation, called Big River Services International, sells around $1 million a year of goods through e-commerce marketplaces including eBay, Shopify, Walmart and Amazon.com under brand names such as Rapid Cascade and Svea Bliss. \"We are entrepreneurs, thinkers, marketers and creators, \" Big River says on its website. \"We have a passion for customers and aren't afraid to experiment.\"What the website doesn't say is that Big River is an arm of Amazon that surreptitiously gathers intelligence on the tech giant's competitors.Born out of a 2015 plan code named \"Project Curiosity,\" Big River uses its sales across multiple countries to obtain pricing data, logistics information and other details about rival e-commerce marketplaces, logistics operations and payments services, according to people familiar with Big River and corporate documents viewed by The Wall Street Journal. The team then shared that information with Amazon to incorporate into decisions about its own business.Amazon is the largest U.S. e-commerce company, accounting for nearly 40% of all online goods sold in the U.S., according to research firm eMarketer. It often says that it pays little attention to competitors, instead focusing all its energies on being \"customer obsessed.\" It is currently battling antitrust charges brought last year by the U.S. Federal Trade Commission and 17 states, which accused Amazon of a range of behavior that harms sellers on its marketplace, including using anti-discounting measures that punished merchants for offering lower prices elsewhere.Workers filled orders at an Amazon fulfillment center in Garner, N.C., in 2021. PHOTO: JEREMY M. LANGE FOR THE WALL STREET JOURNALThe story of Big River offers new insight into Amazon's elaborate efforts to stay ahead of rivals. Team members attended their rivals' seller conferences and met with competitors identifying themselves only as employees of Big River Services, instead of disclosing that they worked for Amazon.They were given non-Amazon email addresses to use externally -- in emails with people at Amazon, they used Amazon email addresses -- and took other extraordinary measures to keep the project secret. They disseminated their reports to Amazon executives using printed, numbered copies rather than email. Those who worked on the project weren't even supposed to discuss the relationship internally with most teams at Amazon.An internal crisis-management paper gave advice on what to say if discovered. The response to questions should be: \"We make a variety of products available to customers through a number of subsidiaries and online channels.\" In conversations, in the event of a leak they were told to focus on the group being formed to improve the seller experience on Amazon, and say that such research is normal, according to people familiar with the discussions.Senior Amazon executives, including Doug Herrington, Amazon's current CEO of Worldwide Amazon Stores, were regularly briefed on the Project Curiosity team's work, according to one of the people familiar with Big River.Some aspects were more Maxwell Smart than James Bond. The Big River website contains a glaring typo, and a so-called Japanese streetwear brand that the team concocted lists a Seattle address on its contacts page. Big River's team members list Amazon as their employer on LinkedIn -- potentially blowing their cover.The LinkedIn page of Max Kless, a former eBay executive who led Big River in Germany before moving to a senior role on the team in the U.S., says that he \"developed and led a research subsidiary for Amazon in Germany that prototyped and researched new experiences for Small Business sellers and developers.\" Kless didn't respond to requests for comment.\"Benchmarking is a common practice in business. Amazon, like many other retailers, has benchmarking and customer experience teams that conduct research into the experiences of customers, including our selling partners, in order to improve their experiences working with us,\" an Amazon spokeswoman said. Amazon believes its rivals also carry out research on Amazon by selling on Amazon's site, she said.Focus on WalmartVirtually all companies research their competitors, reading public documents for information, buying their products or shopping their stores. Lawyers say there is a difference between such corporate intelligence gathering of publicly available information, and what is known as corporate or industrial espionage.Companies can get into legal trouble for actions such as hiring a rival's former employee to obtain trade secrets or hacking a rival. Misrepresenting themselves to competitors to gain proprietary information can lead to suits on trade secret misappropriation, said Elizabeth Rowe, a professor at the University of Virginia School of Law who specializes in trade secret law.Amazon for years has had what it calls a benchmarking team that sizes up rivals to ensure the best experience for people who shop on its site. The team has placed orders on websites such as Walmart.com for delivery around the U.S. to test things such as how long it takes competitors to ship. Other companies also have teams to compare themselves to rivals.In late 2015, Amazon's benchmarking team proposed a different sort of project. The business of hosting other merchants to sell their products on Amazon's platform was becoming increasingly important. So-called third-party sellers on Amazon's Marketplace, which the company started in 2000, surpassed half of the company's total merchandise sales that year, and rival retailers had started similar marketplaces.Amazon wanted to better understand and improve the experiences of those outside vendors. The team decided to create some brands to sell on Amazon to see what the pain points were for sellers -- and to sell items on rival marketplaces to compare the experiences, according to the people familiar with the effort.The benchmarking team pitched \"Project Curiosity\" to senior management and got the approval to buy inventory, use a shell company and find warehouses in the U.S., Germany, England, India and Japan so they could pose as sellers on competitors' websites.The benchmarking team reported into the chief financial officer, Brian Olsavsky, for years, but this year changed to report to Herrington, the consumer chief. Olsavsky and Herrington didn't respond to requests for comment made through Amazon.Once launched, the focus of the project quickly started shifting to gathering information about rivals, the people said.The operation, code named ‘Project Curiosity,’ was used to learn about rivals’ marketplaces and logistics operations.In the U.S., the Big River team started by scooping up merchandise from Seattle retailers holding \"going out of business\" sales. Some of its first products were Saucony sneakers from a local retailer that was closing. The company registered for a licensing agreement with the popular Marvel superhero franchise to sell Marvel-branded items, and bought items including Tommy Bahama beach chairs from Costco to resell.In the pitch, Project Curiosity leaders identified online marketplaces that they wanted to sell on, including Best Buy and Overstock.The top goal was Walmart, Amazon's biggest rival. But Walmart had a high bar for sellers on its marketplace, accepting only vendors who sold large volumes on other marketplaces first. Big River initially couldn't qualify to be a Walmart Marketplace seller, but it did sell on Jet.com, which Walmart acquired in 2016 and later closed in 2020. And in India, it sold on Flipkart, the giant Indian e-commerce marketplace in which Walmart owned a majority stake.In order to meet Walmart's revenue threshold, the Big River team focused on pumping products through Amazon.com to bolster its overall revenue, some of the people said. Big River's goal wasn't to do massive amounts of volume on the competing platforms, but to simply get on them and gain access, they said.The Amazon spokeswoman said that in 2023, 69% of Big River revenue worldwide was on Amazon.com.In 2019, Big River finally got onto Walmart's website. This month, Big River had around 15 products listed on Walmart.com under the seller name Atlantic Lot, including Tommy Bahama beach chairs, cooking woks and industrial-size food containers. In 2023, Big River had more than $125,000 in revenue on Walmart.com alone, according to a person familiar with the matter.Walmart wasn't aware that Amazon ran the seller accounts on the Walmart and Flipkart sites before the Journal told it, according to a person familiar with the matter.Rivals' logistics servicesAtlantic Lot is listed as a \"Pro Seller\" -- a distinction Walmart says is for \"top-performing Walmart Marketplace sellers.\" Listings show that Walmart Logistics, another Amazon rival, handles storage and shipping for it.Amazon at the time also was building up its logistics business to store and ship items for sellers for a fee to compete with FedEx and United Parcel Service. The business has boomed over the past decade. Amazon's total revenue from what it calls third-party seller services has grown nearly twelvefold since 2014 to $140 billion last year, accounting for nearly a quarter of Amazon's total.To get information about rival logistics services, the Big River team stored inventory with companies including FedEx. Other targets, according to an internal document, included UPS, DHL, Deliverr and German logistics company Linther Spedition.FedEx in 2017 launched FedEx Fulfillment, a competitor to Fulfillment by Amazon, for offering logistics to sellers. Big River was accepted into the FedEx Fulfillment program as an early customer, and the team received early details about pricing, rate cards and other terms as a result of the partnership, according to the people. FedEx had several phone calls and email exchanges with Big River team members who represented themselves as Big River employees and didn’t disclose their employment at Amazon, according to some of the people. The team presented its findings from being part of the FedEx program to senior Amazon logistics leaders. They used the code name “OnTime Inc.” to refer to FedEx. Amazon made changes to its Fulfillment by Amazon service to make it more competitive with FedEx’s new product as a result of the information it learned from the partnership, according to one of the people.   For such meetings, the team avoided distributing presentations electronically to Amazon executives. Instead, they printed the presentations and numbered the documents. Executives could look at the reports and take notes, but at the end of the meeting, team members collected the papers to ensure that they had all copies, the people said. Big River became a customer of FedEx’s fulfillment program, a competitor to Fulfillment by Amazon. Above, a FedEx facility in Queens, New York. PHOTO: GABBY JONES FOR THE WALL STREET JOURNALAmazon took other measures to hide the connection with Big River. Staffers were instructed to use their second, non-Amazon email address—which had the domain @bigriverintl.com—when emailing other platforms to avoid outing their Amazon employment. “We were encouraged to work off the grid as much as possible,” said one of the former team members, about using the outside email. Amazon’s internal lawyers reminded Big River team members not to disclose their connection to Amazon in their conversations with FedEx, according to an email viewed by the Journal. Staffers, who worked in private areas of Amazon offices, were told not to discuss their work with other Amazon employees who weren’t cleared to know about the project. In the early days, some Big River team members had to take time away from their Amazon desk jobs to go to the warehouses to fulfill orders and pack them in boxes to send out. When gaining access to rival seller systems, Big River members were instructed to take screenshots of competitor pricing, ad systems, cataloging and listing pages, according to the people. They weren’t allowed to email the screenshots to Amazon employees, but instead showed the screenshots to the Amazon employees on the Marketplace side of the business in person so they didn’t create a paper trail, some of the people said. Amazon then made changes it believed improved the seller experience on its site based on the information. The Amazon spokeswoman said the team was secretive so that it wouldn’t get any special treatment as a seller on Amazon.com. Still, there were telltales. Registration documents filed with the Washington Office of the Secretary of State for Big River Services, while not mentioning Amazon, list a management team made up of current and former Amazon employees, including lawyers. The management team lists its address as 410 Terry Ave. in Seattle, which is Amazon’s headquarters. Corporate filings for Big River in the United Kingdom and other foreign countries also named officials who are senior Amazon employees and lawyers. In one U.K. disclosure, Amazon is named as owning more than 75% of the company. Amazon officials felt confident that competitors wouldn’t look up filings to see who was behind the company, some of the people said. Workers on the Big River project made efforts to keep the relationship with Amazon secret. Above, the Seattle headquarters.A Las Vegas conferenceSome team members were uncomfortable with the work they were doing, according to some of the people.Among the anxiety-inducing activities was representing themselves as employees of Big River in person while attending conferences thrown by rivals. For instance, team members attended eBay’s Las Vegas conference for sellers, according to some of the people. EBay describes the event as a way for sellers to meet with eBay management and learn of planned big changes coming for sellers and “exclusive information.” Benchmarking-team leadership ordered up what Amazon calls a PRFAQ that would outline what to do if competitors or the press discovered the project. In the event of a leak, leadership was to say that the group was formed to improve the seller experience on Amazon.com, and that Amazon pays attention to competition but doesn’t “obsess” over it. They were also told to act like this was normal business behavior in the event of a leak, according to one of the people. In 2017, Amazon formally changed the name of Project Curiosity to the Small Business Insights team to make it sound less cryptic, some of the people said.The Big River team invented its own brands to sell on the competing sites, including “Torque Challenge” and “Crimson Knot.” Teams often changed the brand name once they sold out its inventory, creating new brands when they received new products. In India, Amazon gained access to e-commerce giant Flipkart in March 2018 with the Crimson Knot brand, around the time rumors of a Walmart acquisition swirled in local media. Walmart bought a majority stake in Flipkart in May of that year.Crimson Knot makes wooden home goods, with its website’s “About Us” page saying: “Based in a small wood workshop in Bangalore, our dedicated team of 8 skilled craftsmen work consistently to handcraft each piece from scratch, transforming them into stunning showstoppers.” Crimson Knot still lists products on Flipkart and stores them with Flipkart’s logistics services. Picture frames by the brand Crimson Knot, created by Big River, for sale on Flipkart, a giant Indian e-commerce marketplace majority owned by Walmart.The endeavor wasn’t designed to make money. In 2019, for instance, the Indian Big River team projected revenue of $165,000 while it expected costs of $463,000, according to an internal company document. Each of the five countries operated a little differently to better test different programs. Globally, in total, Big River gained access to rival marketplaces including Alibaba, Etsy, Real.de, Wish and Rakuten, among many other platforms. In 2019, the team set a goal to get onto 13 additional new marketplaces, according to an internal company document.The Amazon spokeswoman declined to comment on the number of rival websites Big River operates on. The Japanese team went so far as to create a streetwear brand with its own website and custom-designed products. They called it Not So Ape, saying it was founded in Tokyo in 2017 and “inspired by the street style we see everyday.”Not So Ape—which isn’t related to an upscale Japanese streetwear brand called A Bathing Ape—says on its website: “Our name stems from our belief that creative expression is what truly separates us from primates.” Not So Ape has Instagram and TikTok accounts, and its site continues to offer products such as $50 knit beanies and $95 hoodies. Not So Ape is sold on Yahoo Japan’s marketplace, Zozotown, and uses rival payment services from Shopify, Google and Meta platforms. Its U.S. website is hosted by Shopify—which was the target of a previous effort by Amazon, code named “Project Santos,” to replicate parts of its business model, the Journal has reported.Not So Ape’s English-language site’s terms of service says it is operated by Big River and lists a Seattle contact address of “2300 7th Ave, Ste B100, Back Entrance”—a building adjacent to a main Amazon campus.","news_type":1,"symbols_score_info":{"WMT":0.9,"AMZN":1}},"isVote":1,"tweetType":1,"viewCount":999,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":312090925945040,"gmtCreate":1717219944617,"gmtModify":1717219948560,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"Good feature in case any news breaks overnight and you want to exit or enter a trade. Is there a list of the 573 stocks?","listText":"Good feature in case any news breaks overnight and you want to exit or enter a trade. Is there a list of the 573 stocks?","text":"Good feature in case any news breaks overnight and you want to exit or enter a trade. Is there a list of the 573 stocks?","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/312090925945040","isVote":1,"tweetType":1,"viewCount":2755,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0},{"id":310732634394664,"gmtCreate":1716868016853,"gmtModify":1716868020305,"author":{"id":"4160260953169642","authorId":"4160260953169642","name":"SonnyM","avatar":"https://community-static.tradeup.com/news/default-avatar.jpg","crmLevel":11,"crmLevelSwitch":0,"followedFlag":false,"authorIdStr":"4160260953169642","idStr":"4160260953169642"},"themes":[],"htmlText":"Nice, will find some in Oz","listText":"Nice, will find some in Oz","text":"Nice, will find some in Oz","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/310732634394664","repostId":"310723400790176","repostType":1,"repost":{"id":310723400790176,"gmtCreate":1716865731518,"gmtModify":1716889801864,"author":{"id":"4123471905369072","authorId":"4123471905369072","name":"melson","avatar":"https://community-static.tradeup.com/news/fe7079b4776e26217c92d8df6830df10","crmLevel":12,"crmLevelSwitch":1,"followedFlag":false,"authorIdStr":"4123471905369072","idStr":"4123471905369072"},"themes":[],"htmlText":"<a href=\"https://ttm.financial/S/TIGR\">$Tiger Brokers(TIGR)$ </a> my favorite coffee is Vietnamese filter coffee, very rich flavor, chocolaty and has va&nbsp;strong aroma. best with condensed milk. it can be enhanced with a little sea salt if you like. salt coffee&nbsp;is a hot favorite in danang.&nbsp; luckin coffee is good coffee outside Vietnam. the coffee is aromatic and chocolaty too. the bitterness fades in and out.&nbsp; recently got to try some interesting 3in1 coffee. the Yunnan coffee is a little like Singapore coffee shop coffee but with more chocolaty flavor. the Sumatran coffee is also strong and flavorful.&nbsp; what's yours mes amis?&nbsp;<a href=\"https://ttm.financial/U/3576339097425722\">@Asphen </a>&nbsp;<a href=\"https://ttm.financial/U/4091884160412060\">@Aqa </a>&nbsp;","listText":"<a href=\"https://ttm.financial/S/TIGR\">$Tiger Brokers(TIGR)$ </a> my favorite coffee is Vietnamese filter coffee, very rich flavor, chocolaty and has va&nbsp;strong aroma. best with condensed milk. it can be enhanced with a little sea salt if you like. salt coffee&nbsp;is a hot favorite in danang.&nbsp; luckin coffee is good coffee outside Vietnam. the coffee is aromatic and chocolaty too. the bitterness fades in and out.&nbsp; recently got to try some interesting 3in1 coffee. the Yunnan coffee is a little like Singapore coffee shop coffee but with more chocolaty flavor. the Sumatran coffee is also strong and flavorful.&nbsp; what's yours mes amis?&nbsp;<a href=\"https://ttm.financial/U/3576339097425722\">@Asphen </a>&nbsp;<a href=\"https://ttm.financial/U/4091884160412060\">@Aqa </a>&nbsp;","text":"$Tiger Brokers(TIGR)$ my favorite coffee is Vietnamese filter coffee, very rich flavor, chocolaty and has va strong aroma. best with condensed milk. it can be enhanced with a little sea salt if you like. salt coffee is a hot favorite in danang. luckin coffee is good coffee outside Vietnam. the coffee is aromatic and chocolaty too. the bitterness fades in and out. recently got to try some interesting 3in1 coffee. the Yunnan coffee is a little like Singapore coffee shop coffee but with more chocolaty flavor. the Sumatran coffee is also strong and flavorful. what's yours mes amis? @Asphen @Aqa","images":[{"img":"https://community-static.tradeup.com/news/19d55bcd15a0e6402f4095dc2b481282","width":"1848","height":"4000"},{"img":"https://community-static.tradeup.com/news/31f6ff8fc79637d9a4236a6958b2e5a3","width":"1848","height":"4000"},{"img":"https://community-static.tradeup.com/news/09d2f670b4fc88cc79ed010a95333288","width":"2160","height":"3840"}],"top":1,"highlighted":2,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/310723400790176","isVote":1,"tweetType":1,"viewCount":0,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":3,"langContent":"EN","totalScore":0},"isVote":1,"tweetType":1,"viewCount":3004,"authorTweetTopStatus":1,"verified":2,"comments":[],"imageCount":0,"langContent":"EN","totalScore":0}],"lives":[]}