Not only the emergency response was exemplary, it is also commendable that they also provide frequent updates to the public. 

The Way Singapore Air Handled SQ321 Turbulence Crisis Is a Lesson for Other Carriers

While SIA’s crisis management efforts have been lauded, the safety and security of air travel will be on the minds of passengers and airlines alike, says Endau Analytics’ Shukor Yusof.
The Way Singapore Air Handled SQ321 Turbulence Crisis Is a Lesson for Other Carriers

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