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  • tiger269
    ·05-19 09:45

    A customer engineer wears Vuzix M400 smart glasses on site


    If an issue is routine, the engineer resolves it independently


    For complex or unfamiliar problems, the engineer connects to a remote expert at the service office


    Using the built-in camera and microphone, the remote veteran sees exactly what the on-site engineer sees


    The expert provides live guidance via audio and video


    As Ricoh Japan’s Suzuno—himself a former CE—explains:

    “It’s just like they’re standing right behind me, telling me how to handle it. With smart glasses, both your hands are free.”


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